IT'S MONDAY! And my guitar still hasn't shipped!

[Zeus974]

WTF? Are they still on holiday? where's my effing guitar.... how the hell am I supposed to play 4 players? damn damn damn

on the UPS Tracking it still says "Billing Information Recieved"... 2 day air my butt

[zerogeo3]

Wait until later today, when UPs actually picks them up from EA. Then your information will change. I called them earlier, and thats what I was told......

[Eastwood]

It is past first pick up time. UPS has already come by my work. 2nd day air means if they pick up today, we get it Wednesday.

[Zeus974]

I know that I wouldn't be "getting" my guitar today, what I was expecting was the information on the tracking page to change....

[Tomcove]

Just calm down. Be patient. Be happy that EA/Harmonix are allowing you to have one sent to you first rather than only forcing you to send your old one back, cause very few companies do that. Patience, my friend, patience.

[Pilsen6]

Hey man go back to the store and exchange it it'll be faster.

[Bakkster]

What is your status on the EA Support site? Mine says "Parts Boxed". UPS won't be updated until they actually receive the package, so until then I would use the EA site to get updates.

[ThePatness]

What is your status on the EA Support site? Mine says "Parts Boxed". UPS won't be updated until they actually receive the package, so until then I would use the EA site to get updates.

How do you check your status on the support site?

[Scoota]

Hey man go back to the store and exchange it it'll be faster.

except... you get another broken guitar.

[Zeus974]

except... you get another broken guitar.

exactly, plus I threw all the inner boxes away. I kept the insanely huge box though

[Scoota]

exactly, plus I threw all the inner boxes away. I kept the insanely huge box though

yeah same here, i've got the rock band box, drum box and guitar box, and thats it. either way, if you really wanted to return it to the store, just stuff it in the box as best as you can, and say 'here it is! take it back', and they'll pretty much have to (if its best buy at least).

[Bakkster]

How do you check your status on the support site?

Go to EA Support, log in, and go to My Questions. I saw the following:

Reference # Subject Last Updated Status
071124-xxxxxx Trouble shooting incident 11/26/2007 | 06:04 AM Parts Boxed

[pdawg17]

Go to EA Support, log in, and go to My Questions. I saw the following:

Reference # Subject Last Updated Status
071124-xxxxxx Trouble shooting incident 11/26/2007 | 06:04 AM Parts Boxed

I don't have anything listed there :(

[Eastwood]

I don't have anything listed there :(

Me neither. And I reported mine on 11/21 at 6 in the morning. 5 in the morning if you want EA's time.

[Bakkster]

Very odd. Maybe give them a call with your reference number? They should be able to tell you what the deal is.

[c3ntrfuge]

Mine also says billing information received at 2.14 eastern time. So, they just got it a few minutes ago.

[admanimal]

It is past first pick up time. UPS has already come by my work. 2nd day air means if they pick up today, we get it Wednesday.

The pickup times for your particular workplace aren't necessarily the same for every other place.

[bklynpnk]

Wow. It's monday guys. The holiday JUST ended and there is an army of people who have put in for a new guitar. People need to settle down for god sake. I expect there to be delays, I really doubt they are going to have the number of guitars to ship out to meet the demand of everyone who has had problems.

[mjmueller]

Ok, I think some of us are just really impatient because we just want to know if the guitar is going to ship. Last week I called them three times, & all three people had no clue what was going on and if I had a Tracking #. Two of them didn't even know the right RMA # and gave me a bad one. They seem to be very, very, stupid over there, and don't even know what is going to happen at all. One guy even told me to trust him that it will be fine, even though he didn't even see me in the computer. Wow, I don't care when it ships, I just want to know if it is. What is the # there again btw/ I can't find the thread where it was again.

mj

[Eastwood]

The pickup times for your particular workplace aren't necessarily the same for every other place.

UPS generally has three pick ups. Morning (9 - 11, my time) Afternoon (4 - 5 my time), then they pick up at the little drop off stations at 7:00.

It will be interesting to see how the next couple of days play out.

[mind_in_rewind]

Mine hasn't shipped yet, and my info has not been updated on the EA site since 11/22.

[Drewser]

Reference # Subject Last Updated Status
071124-xxxxxx Trouble shooting incident 11/26/2007 | 06:04 AM Parts Boxed

I went there and it says:
"071126-xxxxxx Trouble shooting incident 11/26/2007 | 11:42 AM Parts Shipped"

My tracking number on UPS yields:
"Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details."

I'm hoping that means it shipped today.

[albinousrex]

you people need to calm down a little. be patient. If this was an xbox, it would take 3 months to get a new one. ea is probably so overwhelmed right now with returns. You will be lucky if they get them all out today. Who even knows if they have enough spare parts to go around. UPS may also be delayed in updating their shipping info, all these packages coming from ea probably dont even fit on one truck. Just let it be, your part will come. I would expect some type of statement from harmonix soon

[imagine]

I hope they give me a free pony for having my IR reciver broken out of the box. I deserve a PONY and a new guitar.

[Eastwood]

I went there and it says:
"071126-002901 Trouble shooting incident 11/26/2007 | 11:42 AM Parts Shipped"

My tracking number on UPS yields:
"Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details."

I'm hoping that means it shipped today.

When did you originally report the problem?

[Drewser]

Just this morning.

[Eastwood]

That sucks. I reported mine on Wednesday and they haven't even boxed the parts, yet.

[Drewser]

Yeah, I hope they got everyone else's shipped before mine and just haven't updated it. Because that would pretty lame on their part otherwise.

[albinousrex]

these new parts are coming out relatively fast. 4 days isnt enough to redesign a whole new guitar or drum kit and produce it and put it out to the world. You know what that means..... hello more broken hardware!

[mind_in_rewind]

I went there and it says:
"071126-xxxxxx Trouble shooting incident 11/26/2007 | 11:42 AM Parts Shipped"

My tracking number on UPS yields:
"Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details."

I'm hoping that means it shipped today.That means it HASN'T shipped.


If this was an xbox, it would take 3 months to get a new one.3 weeks.

[Angry_Games]

That sucks. I reported mine on Wednesday and they haven't even boxed the parts, yet.

yep, reported mine on the 21st.

I have no problem waiting for a newer guitar design or whatever to eliminate the problem the originals have, as long as the 28 days doesn't start until they actually ship my replacement...

[Pilsen6]

The people that think that they will get something better by sending it out to EA are CRAZY, just because thi is a problems that obviously is been found out recently there isn't enough to correct it in new guitars and get them to you so save the hassle.

Go to where you got it and get a new one.

[Angry_Games]

The people that think that they will get something better by sending it out to EA are CRAZY, just because thi is a problems that obviously is been found out recently there isn't enough to correct it in new guitars and get them to you so save the hassle.

Go to where you got it and get a new one.

except most retailers won't take it back since it has a big pink sheet of paper in the box saying DO NOT RETURN TO STORE.

If you bought it with extended protection like Best Buy, you can take the entire bundle back, but again, most retailers won't take it back, and none of them will take back JUST the guitar since no guitar-only packages are being sold.

I doubt as well the replacements will be any better, but that's not as important at the moment as getting the replacement in our hands and being able to send the defective one back to get rid of that $100 pending charge.

[Eastwood]

I doubt as well the replacements will be any better, but that's not as important at the moment as getting the replacement in our hands and being able to send the defective one back to get rid of that $100 pending charge.

Exactly. The $100 was a little shocking. Now I just want a replacement, no matter what the condition to free up $100 for xmas gifts

[smith5879]

The people that think that they will get something better by sending it out to EA are CRAZY, just because thi is a problems that obviously is been found out recently there isn't enough to correct it in new guitars and get them to you so save the hassle.

Go to where you got it and get a new one.

That doesn't make any since because guess what the store will have in stock. More of the same broken hardware. You'd at least be more likely to get a working instrument if you sent in for replacement. Who's to say EA didn't know about the faulty hardware which means they would have had time to develop new instruments. Why else would there be the random pink piece of paper explaining the warranty in the box?

[Bakkster]

Mine is now registering shipped. I hope I didn't skip in line in front of people :o


these new parts are coming out relatively fast. 4 days isnt enough to redesign a whole new guitar or drum kit and produce it and put it out to the world. You know what that means..... hello more broken hardware!

You realize they didn't produce, package, and distribute the game on the 19th, right? ;) My guitar was made and packaged beginning of October. That's plenty of time to revise hardware.

[Eastwood]

Mine is now registering shipped. I hope I didn't skip in line in front of people :o

When did you report yours?

[Bakkster]

When did you report yours?

Saturday. I think they are loading the most recent returns into the trucks (semis? ;) ) first, instead of putting them in a queue (First in, first out).

Sorry, people I cut in front of.

[Pilsen6]

My point is I did buy it at Best Buy and I did not get the 2yr whatever it its that they charge you for to make more money out of you!

[Micker]

My drums have be DOA since I bought Rock Band on tues. night. I would return it to the store where I bought it (toys r us), but THEY ARE ALL SOLD OUT!! I even have the extended warranty, but what good is it if they don't have any to replace it with yet??

[mind_in_rewind]

Saturday. I think they are loading the most recent returns into the trucks (semis? ;) ) first, instead of putting them in a queue (First in, first out).

Sorry, people I cut in front of.Damn you! :D

Did you call them or anything? Or just use the EA support site like I did?

Dammit, I put mine in on Wed.

[Bakkster]

Damn you! :D

Did you call them or anything? Or just use the EA support site like I did?

Dammit, I put mine in on Wed.

Just through the website.

That sucks, I didn't want to cut...

[zerogeo3]

According to the Tech Rep. I just got off of the phone, with he said, that they had gone through on Wednesday, and that I should be getting mine tonight, or tommorow morning at the latest. He said he was unsure as to why the UPS site had not updated..... He told me to call back tommorow evening if I had not gotten mine by tommorow morning.....

[jimmymadstdnt]

Yeah, they screwed all of us who did it early because I haven't gotten any info and I sent my request in Thurs.

Thanks a lot EA. I mean hell, Hyundai sells pieces of crap everyday but at least they help out their customers when the things break and don't tell them to wait for a package that remains at "Billing Information received" and a confirmation e-mail that they never get.

[pdawg17]

According to the Tech Rep. I just got off of the phone, with he said, that they had gone through on Wednesday, and that I should be getting mine tonight, or tommorow morning at the latest. He said he was unsure as to why the UPS site had not updated..... He told me to call back tommorow evening if I had not gotten mine by tommorow morning.....

I think he's full of it because nothing could have shipped earlier than today since UPS was off on Friday...how could you get it today?

[zerogeo3]

Well, since they were not doing anything, thursday-monday, If it was done on the 20th they were sent....according to what I was told.....

[Eastwood]

Just through the website.

That sucks, I didn't want to cut...

Let me chinese cut you.

[Bakkster]

Let me chinese cut you.

I'm trying, but it's already shipped :D

[jimbronie]

can anyone please post the telephone number of EA customer service. im at work and the ******ed filters have it blocked..... thxs

[jimmymadstdnt]

Don't worry, after a whole business day since the "break", still no confirmation e-mail or status change. This game really would be great if the peripherals weren't such junk, or at least if they fixed them. It would be nice to know that I was at least waiting all this time for a guitar that wasn't going to break again.

[mattitude]

On my support page, under Status, where it says "Parts boxed" or "Parts shipped" for you guys, mine says "New RMA."

What the hell does that mean?

[iNiGhTmAr3]

On my support page, under Status, where it says "Parts boxed" or "Parts shipped" for you guys, mine says "New RMA."

What the hell does that mean?

Ditto. Mine says that too.

[admanimal]

Ditto. Mine says that too.

Same here. When did you guys put in your requests? I did mine on Tuesday morning at 9:50am !

[djbarg]

Same here. When did you guys put in your requests? I did mine on Tuesday morning at 9:50am !

Mine says the same. I put my request in Saturday morning

[jimmymadstdnt]

Yeah, mine said the same thing, but I posted a question asking what the hell was going on so now it says updated by customer.

[iNiGhTmAr3]

Same here. When did you guys put in your requests? I did mine on Tuesday morning at 9:50am !

I did mine Wednesday morning... :(

[albinousrex]

same with mine

[pdawg17]

I talked to someone on the phone Wednesday morning and on the ea support page mine still doesn't say anything...it's blank...I wondered if he would've screwed up because he actually had to call me back because he said his computer wasn't working right...this sucks...

[Zeus974]

anybody recieve their guitar yet?

[puck]

I requested a drum replacement on Friday over the phone, and a guitar replacement on Saturday through the website. Both are now showing in UPS's system as "in transit" and have estimated delivery dates of Wednesday (they were shipped Monday by 2 day air). I have not received a confirmation e-mail for either one.

[riginal]

I requested a drum replacement on Friday over the phone, and a guitar replacement on Saturday through the website. Both are now showing in UPS's system as "in transit" and have estimated delivery dates of Wednesday (they were shipped Monday by 2 day air). I have not received a confirmation e-mail for either one.

I put in for new drum pads on tuesday morning, and the guitar on thursday. Both of my tracking numbers are still showing "billing information received".

[Zeus974]

complete and utter bs

[Eman311]

The game has been out a week. did you really expect a replacement before then?

seems like a lofty expectation to me.

[ChiefWiggumPI]

The game has been out a week. did you really expect a replacement before then?

seems like a lofty expectation to me.


My lofty expectation was receiving a working product. Call me crazy, but for the kind of scratch I spent I have the right to be a bit pissed off.

[pdawg17]

The game has been out a week. did you really expect a replacement before then?

seems like a lofty expectation to me.

The problem is that some people who only reported their problems a few days ago are getting theirs shipped while others previous to them are not...

[Lightthrower]

My lofty expectation was receiving a working product. Call me crazy, but for the kind of scratch I spent I have the right to be a bit pissed off.

100% agree with you!

[admanimal]

The problem is that some people who only reported their problems a few days ago are getting theirs shipped while others previous to them are not...

I agree. I put in an express request on 11/20 at 9:50 am EST, so by all means I should be one of the first to receive a replacement. But alas, there are people who just requested stuff over the weekend who will be getting it before me.

[Bakkster]

My lofty expectation was receiving a working product. Call me crazy, but for the kind of scratch I spent I have the right to be a bit pissed off.

Honestly, release hardware breaks. Part of being an early adopter means accepting the increased chance of hardware failure.

[Tiph]

I agree. I put in an express request on 11/20 at 9:50 am EST, so by all means I should be one of the first to receive a replacement. But alas, there are people who just requested stuff over the weekend who will be getting it before me.

You may want to try contacting technical support and check on your request. I placed an order around midnight yesterday, and it was confirmed as shipped just this morning, 11/27/2007 09:25 AM.

[admanimal]

You may want to try contacting technical support and check on your request. I placed an order around midnight yesterday, and it was confirmed as shipped just this morning, 11/27/2007 09:25 AM.

Well it seems everyone who ordered before the holiday is having this problem. I did call them on Friday just to verify that they got my order and they did, so now I'm just waiting...

[Tiph]

I'd try giving them another call and asking about the details of your RMA. And make sure you do it early in the day; I tried giving them a call last night to confirm my replacement request and get my UPS tracking number, and I had to wrestle with the phone lines and then the representative for good hour, coming out of it with only the knowledge that they have charged my card.

Gave up last night and then called around noon this afternoon, and it literally took less than three minutes.

[Ardrikk]

I put my request in late the night of 11/20 and UPS site has said only "Billing Information Received" ever since.

Finally called EA Support today and he asked for my RMA number and looked it up. Then told me that my guitar was still sitting in the warehouse and would be shipped out "in the next couple days" with the express option. He apologized, when I pointed out how long it has been, despite me choosing the "express" option and said they are "working around the clock" and that everything would be shipped out this week.

So, for whatever that's worth, I just thought I'd pass on what he told me.

I can only hope that the delay in them shipping my replacement guitar means I will actually get one of the nice redesigned ones that's supposed to work properly.

[Quyrean]

@Ardrikk, honestly that is the best news I have heard so far. I would rather have them say "Im sorry we are behind and working on it" then say UPS webpage is bad and the stuff has been shipped 2day air, but you might get it in 4-6 days.

[Zeus974]

that's what EA said to me too. That they had a lot of orders placed and because of the holiday there weren't able to do as much processing as normal.

[RippedMC]

So far so good....The strum bar feels similar to the old guitar, but seems to have more spring to it, and rights itself back to dead center. No missed or double strums on the down stroke so far. One minor gripe however: The fret buttons near the headstock are a lot noiser than the ones before. Oh well, they work and I'll count my blessing at this point. On a different note, I also have replacement drums enroute, but the packing slip that came with my newest guitar was for the drum set. Strange!