Requested replacement 11/21 UPS still has no package

[SoberScott]

A week ago I asked for a replacement for my rock band drum pads. I called UPS they havent recieved anything to ship. It has been a week. Others have already recieved theirs. Today my guitar busted. Instead of having another 100 dollar hold on my card, for however long you feel like having it there. I went with the empty box method. I am very very very very dissapointed in the service I am recieving thus far. I have up until now been touting how much fun I have been having with Rock Band. Now all I want to do is warn others of the shabby instruments and horrible service. I hope by tomorrow my items have shipped. So I may be able to play my game instead of looking at the $280 (that is including your wonderful pending transaction) that is currently sitting in my room. I can not express how disappointed I really am. As I have enjoyed many of Harmonix other products and expected the same quality from this one.

[albinousrex]

stop hating on harmonix. you admit to loving the game but i would love to see you keep up with hundreds, even thousands of angry people, replacement hardware, and emails flowing in every day. Give them some time to work here. I also have not heard anyone state that drums have shipped but i have seen multiple guitars. The guitar models "appear" right now to be new and improved. maybe now they are redesigning the drum kits and those will be put out in another few days. Take a walk in teh park, its good for you someitmes.

[SoberScott]

I am not hating Harmonix. I am hating EA for taking 100 of my dollars and not shipping anything. I did admit to likeing the game. Usually when i pay for something upwards of 100 dollars I expect it to work. When it doesn't I expect it to be fixed. EA is a huge company. I am sure they are more then capable of handling the inflix of complaints and requests. If Harmonix was handling it I could see your point more clearly. We are talking about EA though. A huge gaming company. All I am asking is for them to put my stuff in a box and give to the man in brown.

[albinousrex]

but they made a large scale mistake. people can only do so much, they are trying to get things out in a timely maner and trying to prevent the issues from happening again. and they are taking none of your money. The credit card company has it on hold and as long as you have good credit history, you can call them up right now and get it from them tomorrow. If it bothers you that much, u can do the long way where they ship you a box and dont "take" any of your money

[SoberScott]

I am doing the long way for my guitar which is also broken. So that there isnt a 200 dollar hold on my account.