Scratched Rockband Disk

[lexluther]

Monday my rockband down strum broke ea did a fine job and replaced my guitar i got in 2nd day air np all is well with he guitar...........Now my rock band disk is scratched and its the only game my 360 has scratched i took it out and play call of duty 4 and halo 3 no issues put rock band in and scratches it all to hell now when i try and play it i get dirty disk error. I called microsoft they told me it was EA's game causeing it and after doing a google search i seen other people are having issues with their 360 only scratching this game. WHO AND HOW DO I CONTACT EA FOR THIS THE PAGE U GO TO TO GET A GUITAR HAS NO PLACE FOR A REPLACED DISK.

[lexluther]

any one?:confused:

[Micker]

]Scratched or Damaged Disks[/b]

If you have a problem with your game disk you are covered by Electronic Art's standard warranty policy:
http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=18481


I'm glad I have bluray discs which are very hard to scratch.

[darkforcesjedi]

I'm glad I have bluray discs which are very hard to scratch.


you're joking, right? blu-ray discs are made out of the same material that CDs, DVDs, and HD DVDs are made of. The primary difference between blu-ray discs and DVDs/HD DVDs is the thickness of material between the recording surface and the outside of the disc. Blu-Ray discs have the recording surface much closer to the laser to allow for more accurate reading and writing that can't be achieved with a lot of disc material refracting the laser. Blu-Ray discs are much more sensitive to scratches than other media and since they're made out of the same material, they're just as easy to scratch.

[smith5879]

you're joking, right? blu-ray discs are made out of the same material that CDs, DVDs, and HD DVDs are made of. The primary difference between blu-ray discs and DVDs/HD DVDs is the thickness of material between the recording surface and the outside of the disc. Blu-Ray discs have the recording surface much closer to the laser to allow for more accurate reading and writing that can't be achieved with a lot of disc material refracting the laser. Blu-Ray discs are much more sensitive to scratches than other media and since they're made out of the same material, they're just as easy to scratch.

Actually, I'm not sure if all, but at least some blu-ray discs have a special coating that is very hard to scratch. Before blu-ray officially came they did a test and a guy had to use a pocket knife to scratch the surface.

Here's a youtube video (http://www.youtube.com/watch?v=o5jEbZt6AIQ) for you.

[lexluther]

]Scratched or Damaged Disks[/b]

If you have a problem with your game disk you are covered by Electronic Art's standard warranty policy:
http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=18481


I'm glad I have bluray discs which are very hard to scratch.

link does not work

[cv8950]

link does not work

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=18481&p_created=1196458114&p_sid=JqP*89Ui&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MiwyJnBfcHJvZHM9MTM3OCwzNzg4LDM5OTkmcF9 jYXRzPTAmcF9wdj0zLjM5OTkmcF9jdj0mcF9wYWdlPTEmcF9zZ WFyY2hfdGV4dD1kaXNjIHNjcmF0Y2g*&p_li=&p_topview=1

[OSUBucskfan9]

So if the game is messed up, we have to take the chance and send it blindly??
I think im just gunna exchange it at Target, rather then do that.

[Rock_Starman]

There's some places that do scratch repairs.

[OSUBucskfan9]

The big problem for me now, is that no target around where I live have a rock band bundle :(

[tykke05]

Mine did the same thing..played the solo guitar for a while..took it out, and it was scratched to hell...so according to the support link, you have to send them $20 to get a replacement? Is that correct?

[Tego1in]

"EA Warranty Information. If the defect in the Recording Medium or Manual resulted from abuse, mistreatment or neglect, or if the Recording Medium or Manual is found to be defective after 90 days from the date of purchase, choose one of the following options to receive our replacement instructions:

Online: http://warrantyinfo.ea.com/"

I found that on the warranty page.

[EAxViolet]

Mine did the same thing..played the solo guitar for a while..took it out, and it was scratched to hell...so according to the support link, you have to send them $20 to get a replacement? Is that correct?

The replacement fee is only applicable if the damage was caused by you outside of normal use rather than it being defect of the disk, itself.

~Violet