BubbaC
12-02-2007, 12:13 AM
(this gets to tech support... eventually...)
i would like show my appreciation for you.
i have spotted you in numerous forums.
you have always been a class act.
always kind and soft spoken,
yet you get info out there.
it is my personal belief (though it may be your job) that EA gives you the shaft. i dunno how much they pay you. but it should be more. they place you on their front lines. whnen they mess up some how they send you into the field of rabid forum members. who anxiously await anyone to take (even indirectly) responsibility then pounce on them with insults and flaming. i havent seen much on this forum of that directed at you. so i choose this one to express my appreciation.
you are a hero among technical support. and i think the only one i will ever recognize. dont go do something stupid and get fired from EA. cause with out you. i would cry inside.
now for the tech support...(as a technicality) i have the dreaded double strum.. which i ignored.. BUT now, my whammy broke last night... i know the protocol is give it back and get a new one... but i really cant live with out my strat. how long does it take, to get the package to send it back and then get a replacement? i dont have a cc. so the short route of waiting over a week and getting a free ea game (hopefully not madden and TW(remember those forums? i know you do.. uggg)) and getting the strat befor returnign mine, is out of the question.
i would have to wait the entire process and seeing as how things seem to be gooped up (beyond what the info is in the sticky) at ea (yet again) how long would this be estimated to take? and has the manufacturing quality changed at all? or will i just receive the same strat just not broken yet? and also will that one be covered with an additional 60 day warranty?
p.s. - this how you dont make a post for tech support (or is it?)... but violet is so under appreciated..
i would like show my appreciation for you.
i have spotted you in numerous forums.
you have always been a class act.
always kind and soft spoken,
yet you get info out there.
it is my personal belief (though it may be your job) that EA gives you the shaft. i dunno how much they pay you. but it should be more. they place you on their front lines. whnen they mess up some how they send you into the field of rabid forum members. who anxiously await anyone to take (even indirectly) responsibility then pounce on them with insults and flaming. i havent seen much on this forum of that directed at you. so i choose this one to express my appreciation.
you are a hero among technical support. and i think the only one i will ever recognize. dont go do something stupid and get fired from EA. cause with out you. i would cry inside.
now for the tech support...(as a technicality) i have the dreaded double strum.. which i ignored.. BUT now, my whammy broke last night... i know the protocol is give it back and get a new one... but i really cant live with out my strat. how long does it take, to get the package to send it back and then get a replacement? i dont have a cc. so the short route of waiting over a week and getting a free ea game (hopefully not madden and TW(remember those forums? i know you do.. uggg)) and getting the strat befor returnign mine, is out of the question.
i would have to wait the entire process and seeing as how things seem to be gooped up (beyond what the info is in the sticky) at ea (yet again) how long would this be estimated to take? and has the manufacturing quality changed at all? or will i just receive the same strat just not broken yet? and also will that one be covered with an additional 60 day warranty?
p.s. - this how you dont make a post for tech support (or is it?)... but violet is so under appreciated..
