Classifications for sending products don't offer choice

[Rockisthelaw]

I wanted to exchanged my drum kit under warranty due to the fact that when I recieved it one of my drum pads was horribly scratched and also it seemed like some of the pads were off but I have yet to do so because of the classifcation system on the support page. My drumpad works somewhat but it doesn't work right so I am stuck in between two options being works completely or doesn't work completely and I am worried about sending it back. I wish that EAs support page allowed you an other option to fill in your problem and tell the company exactly what why you returning or even a comment section so you could elaborate.

What do you guys think? Do I send the kit back and just select doesn't work?

[Rockisthelaw]

bump!!!!!!!!!!!!!!!!!!!

[Bakkster]

Have you tried calling EA Support? Preferably at a time where the domestic CSRs are on staff.

[Rockisthelaw]

Nope, haven't called EA, it doesn't seem like it warrants a call when I am sure there are people that need more help than me with the return process. I would love to see what someone from HMX thanks about it, could be a support feature that they might like to add which might take some of the pressure off of the CSRs.

[Koneesha]

Nope, haven't called EA, it doesn't seem like it warrants a call when I am sure there are people that need more help than me with the return process. I would love to see what someone from HMX thanks about it, could be a support feature that they might like to add which might take some of the pressure off of the CSRs.
yea i am in the same boat. My works sometimes but sometimes it feels a second or two off or it doesnt register at all so i want to know this too.