for what reason would my RMA be cancelled?

[willko]

like many here, my original guitar died after a day of use. i filled out the warranty information and went with the normal replacement method because i didn't want the hold on my card. like expected, an empty box came in the mail. the following day i mailed it out, the following day support.ea.com says that my RMA was cancelled. mind you, this was AFTER i sent them my defect. nowhere in this whole mess did i receive any sort of confirmation e-mail that anything's been shipped(even the empty box). so does the RMA being cancelled mean that they received my defect? or does it mean that they just kinda changed their minds about replacing my guitar after i mailed it in?

[Farrah]

I had a similar problem.

I called them to verify that I had sent in my guitar.
I got a couple responses.

1. My guitar, when it reaches them, will be scanned and they will ship on out to me after 2 days of processing.

2. I had multiple RMA's open, so they closed 2 of them down.

So I guess, just wait and see, be sure to track your package with UPS.

[willko]

i can't track anything with UPS because i never got a tracking number. i never got anything other than that empty box and an RMA number that got cancelled after i sent out my guitar. i'm gonna call them tomorrow. thanks for your input

[albinousrex]

I had the same problem using express. My part never shipped out from them. I had to redo the whole warrenty process and get into the back of the line after waiting 2 weeks for nothing

[Finnius Mack]

I had one of my RMAs from just after release cancelled with no notice as well. I had trouble getting getting someone on the phone in the evening, but once I did, they opened up new RMAs which have been updated and shipped promptly. At least the EA site says that, they haven't shown up on UPS yet. I'm still not sure what to do about my older requests, that the night time support said couldn't be found in their computer, that still show up when I look at the site.

My guess is that there are support tracking software problems. If your ticket is unreasonably delayed or cancelled, call as many times as you have to, during normal business hours if you can.

One other noticeable difference is that my original requests never generated any automated emails, even at time of creation. The new ones did.