I Broke my Drum Kit

[Niwa]

I didn't get a defective one, I didn't have any lag problems or anything. I just broke it. I tripped and fell onto the green drum pad and it is now dangling from a small wire. It still works, it's just....swinging free. I can supply pictures if anyone's interested.

My question is: (I have a feeling I know the answer, but still) can I get a hold of tech support and have them send me a new one? Whether or not I have to pay for it isn't important, I just want to know if they'll even send me one. Or would I have to wait until they sell the instruments individually. (Or buy a new Rock Band altogether.)

So yeah, I broke my drum, I want a new one. I don't blame anyone but myself so I'm assuming chances are slim. But I thought I'd ask you knowledgeable folk before I give it a go with Tech Support.

[MrE]

you could request a replacement via express shipping, not return the broken set and you'll be charged $125 for the replacement set.

[Niwa]

Do you think they'd accept the broken one, or would this be the only way?

[MrE]

You could give it a try. They will either accept the return and you won't be charged or they wont accept the return and you will be charged $125 plus lose your old drum kit (which you could have used for spare parts in the future).

[Eman311]

Just say it came that way?


They're not very thorough in the process.

[AVC808]

it's cool that youre accepting responsibility for breaking it and not trying to score a free replacement. i agree with just requesting a warranty replacement and sending back your broken one. either you get covered under warranty and dont pay a dime, or you end up paying whatever the ea support guys charge.

unfortunately since you posted your situation on a public forum and admitted fault, it's possible they'll flag your case. i hope you get a gimme though. you deserve it for being honest and not trying to scam them.

[Niwa]

So you're saying I can still get a new kit, but the chances of me getting it free, since I admitted I broke it is slim? Eh, I can live with it.

I was thinking I could try reattaching it. Using a pvc pipe that goes to the ground to support the green pad and tapping/gluing/god-knows-what the area where I broke it. Who knows if that'll hold though.

[Smidget]

i bet if you post pics some folks on here will suggest/help with some fixes :)

[Niwa]

Sure, here you go:

http://img218.imageshack.us/img218/2822/drum1go3.th.jpg (http://img218.imageshack.us/my.php?image=drum1go3.jpg)
http://img218.imageshack.us/img218/1700/drum2ml1.th.jpg (http://img218.imageshack.us/my.php?image=drum2ml1.jpg)
http://img231.imageshack.us/img231/7794/drum3se4.th.jpg (http://img231.imageshack.us/my.php?image=drum3se4.jpg)

I just took these about 5 minutes ago. Like I said, it works fine, its just dangling.

[kight_j]

If they wont take it a simple bracket seems like would work with small screw to hold it on but see what they say when you mail it to them.