CENACHAINGANG54
12-06-2007, 12:56 PM
First off let me say that I have been a fan of Harmonix forever and I totally love Rock Band. However as a consumer it is very frustrating to not get equipment that works! So I got Rock band on day 1. Everything was great until my bass pedal cracked on day 2! So I called of to EA and expressed how I felt about giving them a credit card to hold $125.00 when it is not my fault that they sold me faulty equipment. So the guy said that he would send me the pedal and just to send it back in the box and he would not take a credit card number. This was on Tuesday November 22. So I taped it up so I could still play and discovered that my red and yellow pad is not responding on fast rolls or fast 16th notes. Also realizing that the pedal is now cracking in a different spot. So by this time it is Monday after Thanksgiving and I still have no pedal and it still says on UPS.com that payment info has been sent. So I call EA back and ask about the pedal and the they story they gave was I should be getting it by the end of the week as they were behind due to thanksgiving. So then I put in my request for a new drum kit with pedal since it seemed the one I had already ordered was not going to make it. They wanted a credit card again and I expressed the problem I had with that. No matter how you look at it my friends, EA is charging us to replace equipment that they sent out that had problems and they knew it (i will explain that later) So they gave me a manager of EA warranty. He explained that he was sorry but they had people calling in saying they were missing Fenders and Kits and they were not and was getting them for free. He then told me that he would give me a couple of EA games of my choice for free for all the trouble. So although I do not think I should have to give them a credit card number I did and he processed my replacement kit. That was placed on Friday and I received my kit on Wednesday due to the weekend. To this day by the way I still have not received the first pedal I ordered the week of Thanksgiving!! So I unwrapped my new kit to discover there is no pedal! So I called EA back and after a whole lot of problems and finally a transfer to the Warranty Manager again, my pedal was ordered without giving them a credit card again. So I hooked up the new kit and old pedal as I just wanted to see if it was different or the same. The drums looked exactly the same as the old ones I have. I know some people was notiicng some difference but I did not in these. So I start to play BallRoom blitz as it has alot of red drum strikes in it. Low and behold I HAVE THE SAME PROBLEM!!! The red drum does not register when rolling or hit hard. Then I noticed my yellow and blue pad was doing the same thing. So now fed up today (december 6) I went a bought a new Rock Band to see if it would be different and decided I would return the old stuff if it work. Well for one the sticker on the bottoms was newer as it said November 10, 2007. I do not know about the fender as I did not open it since I am having no problem with mine, but let me tell you that the drums was amazing!! The all the pads worked great even the red one!! Just when I was getting excited in my solo drum tour on hard it was time to play Seven by Vagiant, then that is when I noticed!! The kick pedal is now not registering on fast hits! So because of this I do not think Harmonix/EA can come up with a perfect kit!! I will say this setup is better than what I had and I am keeping it. Also I stated that EA knew it was coming, well that is what the manager told me!! He said they knew when they boxed them up they were going to come back because they knew it was not up to par, so they started working on it right away. He also told me that they are on the 4th generation of instruments now! My son really wants me to keep the other Rock Band and if I do that means I have spent the most money on this one video game then I have any other all year. HarmonixSean or John if you are listening, I think something should be done about having to give EA a credit card to hold $125.00 for a month. All this faulty equipment is the only let down for me in this game, and I should not have had to go out and buy a new system because the replacement did not even work right!!! THe new drums look different around the rings, the buttons are tighter and the rubber seems thicker and feel a little different to play. I welcome any comments and thanks for reading my journey!
