stevea1210
12-07-2007, 09:40 AM
I am in utter shock right now. At 11:44 am ups delivered my replacement guitar. Everyone at work said, take a half day, go get the thing. I worked until 5:00 like a good worker bee. I come home, the box is on the front porch. I grab it and.....it is EMPTY. you got to be freaking kidding me. here is the quick version of story
11/20 - rock band in the house - yay!!
11/23 - strum bar = dead
11/24 - rma submitted via website (express, card is charged)
11/26 - spoke to Scott - Tells me everything is good - guitar will ship today
11/29 - spoke to Bob - Tells me there isn't even a tracking # for my RMA. Call tomorrow - everything is fine
11/30 - spoke to (E)Manuel - still no tracking # - don't worry - guitar will ship today or Monday.
12/3 - spoke to Scott - he isn't sure - escalates me to Alicia
12/3 - spoke to Alicia - admits my RMA is hosed - new RMA issued - card charged again - says guitar will ship no later than Tuesday 12/4
12/5 - spoke to Tiffany - guitar not shipped - she isn't sure - escalates me to Scott
12/5 - spoke to Scott - guitar hasn't shipped - isn't able to get more info - says call back if it hasn't shipped by Friday
12/7 - EMPTY box delivered
12/7 - called and got escalated immediately - spoke to Joseph - admits they screwed up again. They charged me for express but shipped me an empty box. Opens my THIRD rma for the same guitar. Guitar will not ship until some time next week.
EA = FAIL
EA support = EPIC FAIL
I should never have to go through this much hassle to return a defective product. For the most part, the people I have dealt with have been nice people stuck in a situation they didn't create. However, I can't hold my anger back anymore when dealing with this train wreck. Tomorrow will be two weeks since my first RMA was submitted, and they still haven't shipped my a guitar.
11/20 - rock band in the house - yay!!
11/23 - strum bar = dead
11/24 - rma submitted via website (express, card is charged)
11/26 - spoke to Scott - Tells me everything is good - guitar will ship today
11/29 - spoke to Bob - Tells me there isn't even a tracking # for my RMA. Call tomorrow - everything is fine
11/30 - spoke to (E)Manuel - still no tracking # - don't worry - guitar will ship today or Monday.
12/3 - spoke to Scott - he isn't sure - escalates me to Alicia
12/3 - spoke to Alicia - admits my RMA is hosed - new RMA issued - card charged again - says guitar will ship no later than Tuesday 12/4
12/5 - spoke to Tiffany - guitar not shipped - she isn't sure - escalates me to Scott
12/5 - spoke to Scott - guitar hasn't shipped - isn't able to get more info - says call back if it hasn't shipped by Friday
12/7 - EMPTY box delivered
12/7 - called and got escalated immediately - spoke to Joseph - admits they screwed up again. They charged me for express but shipped me an empty box. Opens my THIRD rma for the same guitar. Guitar will not ship until some time next week.
EA = FAIL
EA support = EPIC FAIL
I should never have to go through this much hassle to return a defective product. For the most part, the people I have dealt with have been nice people stuck in a situation they didn't create. However, I can't hold my anger back anymore when dealing with this train wreck. Tomorrow will be two weeks since my first RMA was submitted, and they still haven't shipped my a guitar.
