Do Not Give These People Your Credit Card Info

[joshuaam82]

Who knew getting a replacement drum pedal could be this much of a pain in the ass!!

My plastic piece of **** drum pedal broke on me while I was playing like everyone else. I checked around on the forums and found that the company had admitted some of the equipment was faulty, form what I have seen they did the right thing owned up for the mistake and took the hit for it.

I went to the site to get a replacement out to me in the mail, most people where saying it took a matter of days and that was it, now what really chapped my ass was the fact that these people had already admited some of the equipment was bad but to get a replacement you need to give them a credit card number so they can put a $125 dollar hold on your account in case they do not get the equipment back.

Now I see the logic in that but at the same tiime don't you think you have caused customers enough trouble with the equipment, now you would do something as stupid as making them give a credit card number and piss people off even more!! Personally I am not going to let some shady ass company put a hold on my account there is no logic in that.

I put my credit number in but I had no idea they where going to put a hold on the account, and I also seen that there was the painless method of just having a box sent to you to send it back than receive a new one. I NEVER confirmed them to put a hold on my account, and I went with the other option.

Sure as **** those bastards went and did it anyway with out my approval!! Now I was extremely pissed off at this point and had to take a day to cool down as I probably would have snapped on the first person I got on the phone at EA. I call EA the next day and spoke with some customer service rep who was a complete ****ing moron who wanted me to wait 28 to take the hold off of my account, I did not have 28 days to wait as there was **** I had to do with that money you people so glady stole from me. The ******* put me through to a supervisor who assured me the hold was off as of today and my money would be there, should have known this dick was lying to as the hold was still my account.

Now when they put this hold my account it put my account negative and in turn I have get hit with all of those charges, luckily my bank is going to reverse the charges once the hold is off. I should have been a dick and pressed charges against them for credit card fraud!! Moral of the story is do not give these people your credit card numbers as they are very iresponsible people.

I part with these kind words **** YOU EA!! that is all

[Monkeychow01]

to release a hold on a credit card takes about a day or 2 man..it's not immediate. they have to send in the notice to release the hold.

Granted it was a webpage error, but you should not have put in your credit card information to begin with if you already were at the point to say you weren't going to do it.

[joshuaam82]

The fact that they did not even give me a confirmation number to say hey we are going to put this hold on there anyway, no kind of warning that is wrong and shady. There lucky I did not turn it in for fraud. I was happy that the supervisor took the hold off, but again to add insult to injury the guy lied to my face and told me and assured me the hold was off as of the day I called MONDAY, and that the money would show back up as of MONDAY. It is now Wednesday and they still have a hold on my account, thanks for ****ing me in the ass EA next time use lube and give me a little warning next time

[Monkeychow01]

It's not fraud if YOU put your credit card number in there. It was an option CLEARLY stating to pick if you want to put your credit card number in and have it shipped in 2 days, OR select normal sending of 7-5 days. You had to WITH YOUR FINGERS type in your credit card number into the text box. It's not fraud when it is USER ERROR. If you didn't think it was a good idea, you should have never put your credit card number in the box, or just plain and simply learned to read instructions.

[Monkeychow01]

As for your hold on your card, be an adult and call your credit card company and ask to have them call the company to release the hold. OR do it the opposite way and call into EA again, and give them the number to call to your credit card company to authorize releasing the hold. It's really that simple.

But it's not surprising that it has not taken affect yet depending on what time they put in the actual submit to release the hold. It seriously can take 2 business days to do....it's not something that automatically happens. Considering you were an angry customer on the phone because of your OWN MISTAKE, I don't blame him for saying they will put in the release to get taken off in a day.

[jq715861]

Once you put in all the numbers to a credit card doesn't it just become encrypted. I worked for a business that needed holds put on things. And once the number was given it can't be seen anymore except for the last four digits. So I don't think you number is floating around over there.

I'm pretty sure a hold can't be considered fraud since they didn't actually take money from you. A hold is like freezing some of your money. They don't actually charge you. This is why I always read everything on every page when I order online. I'm only 21 with one credit card and never want to get screwed by anything.

[admanimal]

Here is the disclaimer that appears on the support web site before you enter your credit card or select whether you want express or normal service.



Express Replacement

We can send you replacement equipment immediately via 2-Day Air Delivery, free of charge. The box will include a prepaid shipping label so you can return the original equipment in the same box.

To guarantee that the original equipment is returned, we will need to take your credit card number. YOUR CREDIT CARD WILL NOT BE CHARGED provided you return the original equipment within 28 days. If we do not receive the original equipment back from you within 28 days, your card will be charged a replacement and handling fee of $125.00.

IMPORTANT! A pre-authorization of $125.00 will appear on your card from Electronic Arts, verifying that funds are available by placing a "hold" on those funds for up to 30 days. If you use a credit card, this hold will affect your available credit. However, a pre-authorization to a debit card will hold ACTUAL FUNDS. If sufficient funds are not available on your debit card, this hold may result in overdraft fees.

Most of our requests are processed within 1-2 business days. All shipments are 2-day Air Delivery.


It's not fraud if you choose to ignore what they clearly state.

[joshuaam82]

Okay read this carefully, I DID NOT CONFIRM THEM TO PUT A HOLD ON THAT CREDIT CARD, THEY PUT THE HOLD ON WITHOUT MY KNOWELEDGE AND GAVE ME NO KIND OF NOTICE.

Speaking with my bank on the matter, yes it is fraud even though I put the numbers in I did not authorize them to do it and they did it anyway without my knowledge. I checked with my bank and they said it is fraud and I had the option to go forward with but I choose not to as, I acted like an adult and called them and had the hold taking but yet I was still lied to by a supervisor.

Regardless of what is stated on the page when you put your credit card in it is still fraud, if there is activity on the card I did not authorize that is fraud. They took it upon themselves and put a hold on the account.

[DeadAlot]

I wont use there RMA. I bought mine from Best Buy the first time release day, returned to best buy day 3. Out of stock everywhere. Bought my second box from Walmart a week ago. Second broken guitar after 3 days returned to Walmart day 4. Going to wait until after Xmas to buy now and see if they can get their crap together.

I refuse to use the RMA while I still have a 30 day instore warranty. The RMA process is lengthy, a drain of my time and patience and in many cases is a broken process for many. Im not going to tie my credit card up waiting on something I already purchased to work then wait for however long to get a replacement part that I will possibly have to send back again...pfff not me brother!

[erickOnasis412]

^^ read what admanimal posted.. they explained everything in the method you chose

they clearly state too if you DO NOT want the hold charge to use the other method, where they send you an empty prepaid box to send your equipment back in, and then they'll send you a new drum kit/guitar back - but that method takes a little longer

[joshuaam82]

^^ read what admanimal posted.. they explained everything in the method you chose

they clearly state too if you DO NOT want the hold charge to use the other method, where they send you an empty prepaid box to send your equipment back in, and then they'll send you a new drum kit/guitar back - but that method takes a little longer


I did pick that method to have them send me the box, I never confirmed them to put the hold on the card they never gave me any kind of information they where going to do that, that is what pisses me off. I never choose that method to put my number in, yes I put the number in however when I seen the message come up saying that they where going to put a hold on the account, I never hit the confirm button and that is all that matters. The fact is EA is at fault you can sit and say I am at fault until your blue in the face, but the fact of the matter is they are irresponsible and this should go to show everyone not to give these bastards any kind of information. EA put a illegal hold on my account regardless of what it states when you enter your credit card number, because I NEVER CONFIRMED THEM TO DO THAT!! LAST TIME I CHECKED THAT WAS FRAUD

Gotta love these EA fan boys

Credit card fraud is a wide-ranging term for theft and fraud committed using a credit card or any similar payment mechanism as a fraudulent source of funds in a transaction. The purpose may be to obtain goods without paying, or to obtain unauthorized funds from an account. Credit card fraud is also an adjunct to identity theft. Identity Theft!! looks EA is ****ed there also wow maybe I should be a ***** and take this to the furthest extent I can, it would be fitting to give those cock suckers some of the bull**** I had to receive from this whole pain staking process

[admanimal]

If you don't choose the Express method, they never give you the option of putting in a credit card number. I'm guessing you accidentally chose the express method.

Part of being a responsible person with a credit card is realizing that if you are typing your credit card number into a website, you better be darn sure what is going to happen to it. If you chose the method that wasn't suppose to require a credit card number and you find yourself typing one in, you stop right there and double check that everything is kosher before you hit next or submit or the return key or whatever. Just typing your number into a website without clicking a button or hitting return CANNOT transmit your credit card number, so you must have done something.

[jq715861]

Gotta love these EA fan boys

Trust me. There aren't any. Ha. That was a funny statement.
If that big Activision news didn't break today you would see all the hate towards EA.

I see you what you mean now though. This could have all been computerized though. They might have assumed since you put in your CC number that you did want the express return and that you may have checked the wrong shipment option.

I don't think they purposely went out of their way to did it like if you gave them your CC number over the phone and then said you want the normal shipment option and they could have went back and cleared out your info and started over again.

It was probably just a case of assumption and we all now what assuming does...blah, blah, blah.


EDIT: Dude, no need to flip out. You said your bank would waive the charges. It was either my reason or like admanimal said you may have picked the wrong option because it would seem weird to put in your CC before or after you pick the normal replacement plan and not express. They would probably just ask you your delivery address.

[turnthree]

I ordered a replacement on the 21st and picked 2nd day. I didn't get it until the 5th and it was also faulty. Ordered another replacement the same day (non express) and received a return box 3 days later.

How long should I have to wait for the money to be returned to my account?

I used a debit card to order my replace on the 21st knowing the $125 would be taken out of my account. That was ok with me because I chose 2nd day shipping. The problem is that charge is still there 3 weeks later. I sent the replacement back on the 6th but the charge is still there.

[jq715861]

I ordered a replacement on the 21st and picked 2nd day. I didn't get it until the 5th and it was also faulty. Ordered another replacement the same day (non express) and received a return box 3 days later.

How long should I have to wait for the money to be returned to my account?

I used a debit card to order my replace on the 21st knowing the $125 would be taken out of my account. That was ok with me because I chose 2nd day shipping. The problem is that charge is still there 3 weeks later. I sent the replacement back on the 6th but the charge is still there.

I have a charge stay as few as a few days or up to one month. I don't know it all depends on the place that did your charge and your bank.

[ImaCarrot]

I went to the site to get a replacement out to me in the mail, most people where saying it took a matter of days and that was it, now what really chapped my ass was the fact that these people had already admited some of the equipment was bad but to get a replacement you need to give them a credit card number so they can put a $125 dollar hold on your account in case they do not get the equipment back.

Now I see the logic in that but at the same tiime don't you think you have caused customers enough trouble with the equipment, now you would do something as stupid as making them give a credit card number and piss people off even more!! Personally I am not going to let some shady ass company put a hold on my account there is no logic in that.

You say you see the logic in that, but then your proceeding statements make it sound like you really don't. Let me break it down for you with an interpretation of what would happen if EA didn't place a large hold for funds on your account.

- People find out that EA is honoring replacements on faulty equipment without any sort of insurance that they'll receive the faulty equipment from the customer after they send the replacement.

- Unscrupulous internet dweller #1 thinks he sees a loophole in this decision and decides to call in a replacement for his guitar, even though it works just fine.

- EA sends the customer a replacement guitar and an empty box with kind instructions on how to ship the broken guitar back to them.

- Unscrupulous internet dweller #1 doesn't see any reason to do so since his credit card never had any funds put on hold for EA; keeps guitar, posts findings on interwebz.

- EA cries because yet another person ripped them off.

Understand now why an insane amount of money is put on hold?


I put my credit number in but I had no idea they where going to put a hold on the account, and I also seen that there was the painless method of just having a box sent to you to send it back than receive a new one. I NEVER confirmed them to put a hold on my account, and I went with the other option.

As soon as you confirmed past the page that perfectly laid out the procedure, you agreed to their terms. From this statement, I figure that you went ahead with the express method (entered in your credit card info), then backed out to the previous page to use the other method. This just doesn't make sense, I think you aren't telling the whole story here. They wouldn't have your credit card and billing info unless you gave it to them, and by giving it to them, you confirm that they can use it to make sure they get their defective hardware back.


Sure as **** those bastards went and did it anyway with out my approval!!

By giving them your credit card info and even being in the section where you can enter your credit card info, you technically gave them approval. You may have changed your mind after the fact or something, but that doesn't matter. I honestly hope you do try and press charges against them for credit card fraud, it would be very humorous for the rest of us to witness that spectacle.