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View Full Version : Your interpretation of Activision's canned response on the Rock Band PS3 patch?



Magnet
12-12-2007, 11:37 PM
Many people have received the following response as a result of e-mailing Activision about the Rock Band PS3 patch fiasco...


Hello, thank you for contacting Activision Customer support. We do not have any information in regards to this matter here at Activision Customer Support. We can only comment on our own product and as far as title updates for our games are concerned, we cannot comment on any unreleased patches or updates nor do we have this information. Keep checking our website and various game message boards for information on any game patches or updates.

We definitely do not have any authorization or information in regards to other company's patches or updates. You would have to check with the company in question in regards to any issues with their updates or patches available on the Sony network. We cannot "BLOCK" anything on the SONY network as we do not have this authority or power to do so.

Seems like a pretty slimy way to phrase it. They may not have the authority to "BLOCK" it themselves, but they can object enough so that their objections directly cause a block (which is evidently what happened). I think that's a pretty terrible way of trying to weasel out of exactly what their intent has been with the patch, which was to block it entirely.

An alternate interpretation of this is that, (and this is very unlikely), this could be their way of claiming that they knew nothing about this. Perhaps tacitly saying that they're realizing that attempting to block the patch is hurting them more than it could ever help them so they're going to pretend it never happened.

Or it could be interpreted that maybe complaints should now be directed to Sony as that is the party holding up the patch right now. If a company objecting to a patch from another company's game leads to Sony halting it, what's to stop this from happening more and more in the future? Shouldn't any company be able to patch their own game without its contents being completely revealed and objected to by competing companies prior to the patch even being released? What would happen if Harmonix wanted to block the forthcoming PS3 GH3 patch? Would it be blocked simply because they object to it?

I think it all boils down to what is meant by, what Sony calls, Activision's "continued objection," which has not been elaborated on. Clearly Activision's objections must be blocking the patch or Sony would release it, which means that Activision's actions are indeed blocking something on the SONY Network - contrary to what they're trying to sneak out of saying. They may not have the authority as a company to block patches, but they certainly have the authority as a pressuring, influential third-party.

But what gets me is that with how intentionally vague Harmonix was about the patch throughout its submission process, how could Activision still legally do anything if the compatibility patch just "happened" to make the Les Paul compatible in its quest to support compatibility for the generic category of past, present, and future third-party guitars? Activision expressly prohibiting the use of the Les Paul in other games still doesn't seem like it should affect a patch for a different game that just happens to make the peripheral function differently in the game. Using the Les Paul in PS3 Rock Band would require the actions of end-users ultimately, and the potential for it to happen in Rock Band with a compatibility patch does not directly break any license about "using" it in the game.

In fact, PS3 owners of both GHIII and RB already know that you can use the Les Paul in Rock Band. It currently functions correctly as a standard controller. If there's no license being broken already by Harmonix/MTV Games/EA, then a patch that happens to make a third-party controller like the Les Paul function differently in a game that already supports it as a standard controller should break no licensing. If a user is violating a license already by using the Les Paul in Rock Band as a functioning Sixaxis, then the user will simply be violating the same license by using the Les Paul in RB as a functioning guitar after the release of the patch. If Harmonix or any lawyers on their side wanted to continue to fight Sony/Activision for this patch, some things to note (as I understand them, I could be wrong) would be that Activision's Guitar Hero controller license can only be broken when a user uses a Guitar Hero controller in another game. It is the user breaking the license when this is done, as a piece of software that happens to interpret the hardware in some unique way cannot be at fault for an end-user breaking a license. Also, a patch that simply happens to alter functionality of controllers not licensed for the game cannot be directly infringing upon any licensing (since the consumers do not have the license to use these controllers with the game at all to begin with).

I think Sony needs to realize that with this patch there will not be a huge barrage of negative repercussions from Activision. In fact, Sony will be please many of their customers by releasing the patch. At the most, Activision would make some empty threats and would be disappointed in Sony's decision to distribute the patch. However, Activision would have too much to lose by pulling anything from the Sony platform - and it's certainly way too much for a huge company to lose for some small, simple thing like distributing a patch for another company's game.

I guess I kind of rambled more than I was expecting. I am not a lawyer. These are just observations that I've made which could either be completely correct or horribly off anywhere or everywhere.

So what's your interpretation and response to the current canned response by Activision about Rock Band's PS3 patch?

SSPWOLF
12-12-2007, 11:51 PM
To be more brief than you were..

They said they can't "BLOCK" it.

The cops can't stop me from speeding either.

They can sure as hell make it in my best interest not to though.

Nate Finch
12-13-2007, 12:14 AM
Well put, SSPWolf.

SteppinRazor
12-13-2007, 12:24 AM
Geeze, enough with these whiney PS3 threads.

Just have patience, wait until febuary and buy another strat.

teh_roc
12-13-2007, 12:25 AM
Sweet Activision already has WOW GMs on the job.

Bakkster
12-13-2007, 12:25 AM
They're probably just toeing the company line until the official statement (whenever that is).

Still waiting to hear what Activision has to say while trying to get their way out of this mess...

DoctorWho
12-13-2007, 12:28 AM
Geeze, enough with these whiney PS3 threads.

Just have patience, wait until febuary and buy another strat.

I'll comfort you when the 360 gets a "block" patch.

SteppinRazor
12-13-2007, 12:30 AM
Why don't you just drive to Canada and buy an Xbox 360? :p

WildBillKickoff
12-13-2007, 12:33 AM
All Activision has to do to make Sony block the patch is say, "Sony, if you release this patch then CoD5 is an XBox 360 exclusive."

Ryder35
12-13-2007, 12:38 AM
What strikes me as the most obvious solution would be to make the guitar part of the game work with a standard controller. If the GH3 guitar works in the menus as a standard controller surely it would work in the same way in game if that were possible.

Back on topic there is something very fishy going on here. Activision are effectively saying that they are not blocking the patch. Harmonix are saying they are. Someone is not telling the whole truth here

SteppinRazor
12-13-2007, 12:46 AM
Shouldn't we start locking threads and blaming PS3 owners for buying the game when the devs never said that the GH3 controller would be supported?

I've had it with these Canad-PS3 threads swamping the boards.

I woke up feeling petty today, so its 'shoe on the other foot' time for a few posts.

SuburbanHell
12-13-2007, 12:48 AM
To be more brief than you were..

They said they can't "BLOCK" it.

The cops can't stop me from speeding either.

They can sure as hell make it in my best interest not to though.

QFT. I'm surprised he got that much of a response from them, only thing I got was:

"Hello, thank you for contacting Activision Customer support. We do not have any information in regards to this matter here at Activision Customer Support. Keep checking our website for information on any game patches or updates."

aukevin
12-13-2007, 12:55 AM
I defintely sucks that this game doesn't work as well on the PS3 and that Activision "blocked" the patch that would fix the compatibilty stuff. It really has dampened the anticipation I had for getting this game at Christmas. But really, all Rock Band has to do is selling some guitars. I would like the patch because it would save me $50 since I could use my GH one, but I'd buy an extra RB guitar if they were selling them. I wish HMX would quit complaining about this blocked patch and fix their stupid low-quality guitars and start selling them separately for us to buy.

gamingeek
12-13-2007, 01:07 AM
I defintely sucks that this game doesn't work as well on the PS3 and that Activision "blocked" the patch that would fix the compatibilty stuff. It really has dampened the anticipation I had for getting this game at Christmas. But really, all Rock Band has to do is selling some guitars. I would like the patch because it would save me $50 since I could use my GH one, but I'd buy an extra RB guitar if they were selling them. I wish HMX would quit complaining about this blocked patch and fix their stupid low-quality guitars and start selling them separately for us to buy.

Exactly. This is solely HMX/EA's fault for not properly supporting their product. They clearly did not attempt to seek Activision's permission to patch their proprietary controller. I'm all for supporting free and open standards, but that as that is not a reality they should have taken the proprer steps to address the issue before they even shipped the game.

Bakkster
12-13-2007, 01:18 AM
They clearly did not attempt to seek Activision's permission to patch their proprietary controller. I'm all for supporting free an dopen standards, but that as that is not a reality they should have taken the proprer steps to address the issue before they even shipped the game.

ROFL

1) Activision made it clear they didn't want to play nice. I don't see that as HMX's fault.

2) How could they have addressed the issue before launch? Rock Band went gold only about a week after GH3 was released. That's simply not enough time to implement and properly test that code.

Sentouki
12-13-2007, 01:19 AM
Geeze, enough with these whiney PS3 threads.

Just have patience, wait until febuary and buy another strat.

You're an idiot, really. A patch has been ready since the beginning of Decemeber, but it's being blocked. If I had a PS3 I'd be kinda annoyed at that fact.

gamingeek
12-13-2007, 01:20 AM
ROFL

1) Activision made it clear they didn't want to play nice. I don't see that as HMX's fault.

2) How could they have addressed the issue before launch? Rock Band went gold only about a week after GH3 was released. That's simply not enough time to implement and properly test that code.

Okay but they certainly anticipated that this would be an issue even before they coded it right? You mean to tell me that they could not have at least figured out whether Activision was going to cooperate on this before the game shipped?

Honestly you HMX/EA fanboys make no sense.

Parodygm
12-13-2007, 01:28 AM
I woke up feeling petty today

It shows. Why did you feel the need to take it out on us?

Bakkster
12-13-2007, 01:38 AM
Okay but they certainly anticipated that this would be an issue even before they coded it right? You mean to tell me that they could not have at least figured out whether Activision was going to cooperate on this before the game shipped?

Honestly you HMX/EA fanboys make no sense.

Oh they knew it could be a problem. I just don't see why Activision taking its ball and going home is HMX's fault. Besides, if there wasn't a standalone game then people who just wanted to sing would be pissed. If they delayed the release then it would have pissed off ALL the PS3 owners, and would have taken even longer for other 3rd parties to make RB guitars.

At least HMX made an effort for compatibility, while Activision decided to be petty.

I'm only as much of a HMX fanboy as you are an Activision fanboy. ;)

But I hate EA, and Madden sucks.

SteppinRazor
12-13-2007, 01:41 AM
@Paradydm
Because I'm just feeding back the same things every Canadian on this board has been told. The scenarios are almost identical, and for the last month people like Nate Finch have been telling Canadians to go saw it off, and now turnabout is fair play. I saw his post and couldn't resist repeating the same things he, and others like him, have said to me and other Canadians.

Honestly, I sympathize with everybody who has been disapointed by this game in one way or another.

As I said, 'petty', its not a mature or even a rational reaction, but I can't be on my best behaviour at all times.

Again, for reals, I think the whole situation stinks, and I hope you guys get some kinda fix soon.

MF-PO'd
12-13-2007, 02:24 AM
All Activision has to do to make Sony block the patch is say, "Sony, if you release this patch then CoD5 is an XBox 360 exclusive."

That's an empty threat, and everyone should realize that. If CoD5 can make money for them on the PS3, it's getting made. Sony shouldn't fall for any crap like that. Stand up to these thugs.

MrMet2087
12-13-2007, 02:28 AM
Lets face it, RB is much better than GH3, by far. I think RO is a little bit annoyed that they were not able to create a good GH game WITHOUT Harmonix. The PS3 guitar for GH3 doesnt really work anyways, the connectivity is horrible and there are widespread reports of this as you know. Where as it is true that the RB guitars have problems with the strum bars, atleast they WORK! and fix them for FREE! Activision doesn't want you to use their guitars on another persons game that is much better than theirs. Red Octane and Activision got their asses kicked by Harmonix. Rock Band is much better than ANY of the other GH games IMO, and this is after Harmonix teams with someone else. Which proves that both RO and Activision can not do rythym music games without Harmonix, so in sense, I see this as a way for RO to try and inflict a little bit of damage to Harmonix because they made a game far inferior to rock band, and they aren't very happy about that, and they know it. Everything from gameplay, downloadable content promises, and guitar connectivity, Rock band is far superior to Guitar Hero 3, all without the help of Red Octane and Actvision, and again, it makes them cry and upset that they weren't needed to make an awesome game! It sucks cause I really want COD4: Modern Warfare, but I REFUSE to buy a game from a company who CRIES just cause someone makes a game that is way better than theirs.

mikeny
12-13-2007, 02:35 AM
My literal interpretation of that response is that they can't physically block the patch. They are probably threatning legal action if it released, however. That threat has probably casued Sony/Harmonix to not pursue it further at this time.

lucifer vandross
12-13-2007, 03:24 AM
couldn't the patch be "leaked" in a way where you could put it on a flash memory card and then get it off of that? i mean... if sony didn't do it sony couldn't really face any repurcussions, right?

Dissent
12-13-2007, 09:06 AM
That's a very good idea really. If the patch were simply to be leaked on some sort of torrent downloader we could all be happy.

Phane7
12-13-2007, 09:23 AM
Seems pretty simple to me. If you read that carefuly, you realize that you contacted Activision Customer Support.

Activision Customer Support says, "We do not have any information in regards to this matter" which is entirely believable.


Activision Customer Support says, "We definitely do not have any authorization or information in regards to other company's patches or updates." Which is true, they only have authorization and information to provide customer support for their own games, which they state up above as well.

And finally, Activision Customer Support says, "We cannot "BLOCK" anything on the SONY network as we do not have this authority or power to do so." They are not Activision Corporate. They don't have any authority to even negotiate with Sony or Harmonix. You should have sent your email to Activision Corporate. They are the ones responsible, not Customer Support. Email Customer Support if you want them to replace/fix your 'loose necked' Les Paul.

However, you should also note that anyone contacting anyone within Activision Corporate is getting either voicemail or a canned email saying that they are out of the office, if anything at all. If the new websites aren't getting responses, I doubt a single customer will either.

SoKGiX
12-13-2007, 09:30 AM
checked my local torrent sites, nothing to be had... good idea though

Electric_Zen
12-13-2007, 09:47 AM
Activision is a bunch of lying *****s. They want to block the patch, but they don't want to be held accountable for doing so. They are cowards. Every time they are asked a direct question about this, they change the subject to quality problems with Rock Band guitars. Cowards.

If Sony is unwilling to release the patch, that's fine, but they need to release a statement that says, "Activision has asked us not to release code that may violate their EULA, and we have chosen not to distribute it at this time." If Sony remains quiet, they are allowing Activision to hide behind their craven denials.

logicalnoise
12-13-2007, 10:10 AM
What strikes me as the most obvious solution would be to make the guitar part of the game work with a standard controller. If the GH3 guitar works in the menus as a standard controller surely it would work in the same way in game if that were possible.

Back on topic there is something very fishy going on here. Activision are effectively saying that they are not blocking the patch. Harmonix are saying they are. Someone is not telling the whole truth here

While your assumption wrings the neck of scientific discovery I'll humor you and mention the fact that the patch submitted to sony may very well do what you described. The fact is activision is messing with a patch for a game they have no proper control over.

JackBNimble
12-13-2007, 10:16 AM
I think that it's time for SONY to step up.After all the PS3 is owned by sony ,and they should not allow Dev's to be able to lock out any controller from any game.Sony should put in place stricked guideliness and standards for controllers so there are no longer issues like this.

Shayde21
12-13-2007, 12:46 PM
Problem is, you went to their customer service. They're the absolute bottom of the totem pole.

Look up their corporate structure. Call the CEO, the CFO, their legal department. Make it hell for their corporate offices. Find their fax number and send faxes... letters...

Calling/e-mailing their customer service people just makes people in India busy for a day.

zerogeo3
12-13-2007, 12:50 PM
Their response is crap, just like the company is...:cool:

Bakkster
12-13-2007, 01:01 PM
Here's the new response:

"To Music Gaming Fans:

The recent announcement by MTV Games/Viacom's Harmonix division that Activision is blocking Sony from releasing a patch and their plea to enable Rock Band software to work with Guitar Hero hardware paints a very misleading picture.

In fact, Harmonix and its parent company MTV Games/Viacom recently declined Activision's offer to reach an agreement that would allow the use of Guitar Hero guitar controllers with Rock Band. We have been and remain open to discussions with Harmonix and MTV Games/Viacom about the use of our technology in Rock Band. Unfortunately for Rock Band users, in this case Harmonix and MTV Games/Viacom are unwilling to discuss an agreement with Activision.

Activision's top priority is to provide consumers with a seamless marriage of best-in-class hardware and software. We are focusing our efforts on innovating hardware and software that are designed to work together, work flawlessly and provide an enjoyable gaming experience.

Best regards,

Activision"

In other words: total BS.

Edit: can be found here (http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=19652&p_created=1197598466&p_sid=abgpM8Ti&p_accessibility=0&p_redirect=&p_lva=19652&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfc m93X2NudD04ODYzLDg4NjMmcF9wcm9kcz0mcF9jYXRzPSZwX3B 2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX 25sJnBfcGFnZT0x&p_li=&p_topview=1).

thewhitestripesfan
12-13-2007, 01:13 PM
Thats intresting......I wonder what sony has to say about that

Bakkster
12-13-2007, 01:22 PM
Thats intresting......I wonder what sony has to say about that

http://www.1up.com/do/newsStory?cId=3165012


Our requests for comment from Red Octane and Activision have gone unanswered. But, where does Sony stand in all this? So far, the company isn't taking sides. "This is a matter that needs to be resolved between Harmonix/MTV and Activision regarding Intellectual Property," said a SCEA spokesperson to 1UP. "At SCEA, we of course want this resolved and to ensure the best possible gaming experience. We encourage MTV, Harmonix and Activision to discuss this among themselves so there can be an amicable resolution in the best interest of the consumer."

Aka, Sony doesn't want to get involved/do anything/care.