Rock Band Media replacement option?

[Frederf]

Let's not lie, the XBox 360 eats disks. It's like a slow chipper-shredder for expensive software. I've already had about a half dozen instances of disk read errors and a resulting very visible marks on the disk that require some kind of cleaning/polishing/whatever to get it to work again.

I practice all the safe practices regarding this problem, Xbox in the horizontal orientation and if the console is going to move a millimeter it does so with no disk in the tray.

I'd like to know where I stand now rather than later on how I would get replacement media for Rock Band when/if the Xbox 360 decides it's hungry that day. That or someone steps on it, struck by lightening, eaten by plague of locusts, or whatever.

Any respectable company will replace damaged media given:

1. Proof that the original media is no longer working.
2. Money to cover both the cost of the physical media and any shipping.

Should be $10-20 maximum.

What is HMX/EA/GlobeEaterCorp's policy?

[zerogeo3]

Let's not lie, the XBox 360 eats disks. It's like a slow chipper-shredder for expensive software. I've already had about a half dozen instances of disk read errors and a resulting very visible marks on the disk that require some kind of cleaning/polishing/whatever to get it to work again.

I practice all the safe practices regarding this problem, Xbox in the horizontal orientation and if the console is going to move a millimeter it does so with no disk in the tray.

I'd like to know where I stand now rather than later on how I would get replacement media for Rock Band when/if the Xbox 360 decides it's hungry that day. That or someone steps on it, struck by lightening, eaten by plague of locusts, or whatever.

Any respectable company will replace damaged media given:

1. Proof that the original media is no longer working.
2. Money to cover both the cost of the physical media and any shipping.

Should be $10-20 maximum.

What is HMX/EA/GlobeEaterCorp's policy?

It sounds like you have a shotty X-Box. Mine has never not once scratched a disk. None of my friends have ever had any damage done to their disks either when it was in the players. Sounds like you may have something loose inside yours, maybe a piece of plastic or a screw, if its "chewing" them up. Sounds like a defective X-box, not a software company's problem...

[Frederf]

Ok, take out the Xbox from the equation for two seconds, despite the fact that a lot of Xboxes do this.

If you step on and break a $300 windows disk or a $500 photoshop disk you don't go to the store and shell out Nx$100 again, you phone the company and get a replacement disk for like ten bucks. That's because you paid for the license and the media is just enabling that license.

Say someone plays Frisbee with my disk with their dog, how do I get replacement media?

[Frederf]

Nothing? I actually kinda wanted a helpful response of some kind.
TenCharacters.

[ChiefWiggumPI]

Frederf, it is only a "software license" when it is convenient for the company. When it's the customer that calls them out on that you're usually S.O.L. It's a vicious double standard.

[Eastwood]

I believe sean said $20 for replacement disc... and your box is busted. Mine hasn't damaged one disk.

[Frederf]

Not much I can do about the box except buy a new one. Good to know that there might be some hope of replacement media if/when this one gets damaged.

[HMXJohnlok]

Scratched, Damaged, or Faulty Disks

If you have a problem with your game disk you are covered by Electronic Art's standard warranty policy:
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=18481

Hope that helps.

[techguru4u]

Thanks for the link