Warranty Information For Canada

[Jaacar]

Since the game is officially out in 2 days here in Canada, where is the warranty information that you said would be available 'closer to the release date'?

I now have a bummed disc, two broken guitars and a broken drum set. I believe two days before the official release is as close to 'closer' as you are going to get, especially since tomorrow is Sunday and you don't work.

[xCHRISx]

Broken strat, USB hub and unresponsive drums here. Any info would be appreciated.

[admanimal]

Umm how about you just wait 4 more days and see what it says to do in the boxes that people buy.

[Jaacar]

Umm how about you just wait 4 more days and see what it says to do in the boxes that people buy.

Because:

1) The official release date is the 17th (tomorrow).

and

2) I made the mistake of thinking EA would warrant my product even though I drove to the US to purchase it on the official North American (which didn't include Mexico or Canada) release date of the 20th of November. And I'm tired of looking at the broken game I purchased and couldn't get fixed.

That's why, but thank you for asking.

[admanimal]

Because:

1) The official release date is the 17th (tomorrow).



Nope. 4 more days.

http://www.1up.com/do/newsStory?cId=3165037

[xCHRISx]

Nope. 4 more days.

http://www.1up.com/do/newsStory?cId=3165037

Either way, put yourself in our shoes for a minute. How would you feel if when you bought the game there was no warranty system in place for the first month and you were stuck looking at all your broken crap?

I don't see why you have to be negative when all we want is a working game, the same as you guys down south. It's not like it has any effect on you at all, so I don't understand why most of you Americans are being such jerks about it here on the forums. It's not like I'm asking for your guitar to replace my broken one.

[admanimal]

Well, I think most of us are being jerks just because we have heard so much complaining about the same issues over and over again.

In any case, yes it does suck that your gear is busted, but personally I wouldn't have expected to be able to receive service for a product that isn't released in my country. I would have accepted that risk (or not) before deciding to import it from the U.S.

There are other people on this forum who live in Puerto Rico (and Alaska too maybe?) where the game HAS been released and they can't get service for their gear either- those people have a truly legitimate beef with EA and/or Harmonix.

[Jaacar]

http://community.rockband.com/vbforum/showthread.php?t=10124&highlight=canadian+release+date
Scroll down almost to the end to see the official press release.

The OFFICIAL release date is December 17th. Right from the press release. That is TOMORROW (Monday, December 17th, 2007). This date has not been changed officially from either EA or Harmonix.

Now, where is the warranty information?

[AddictedtoKaos]

The warranty should be honored no matter when or where the game is purchased? Give me a good reason why it shouldnt...

You buy my product and I'll warranty it no matter where you live, what you live in, what language you speak, what nationality you are... As long as its a valid warranty claim and you bought what Im selling.

The delay of Rockband to everywhere but US was just a way to bring more money back into the US... And the delay in warranty is just to make sure all the Americans who bought rockband are happy

BS if you ask me - Yay Canadian dollar and screw Free-trade!

[Jaacar]

I see/found no official release date posted any day other than that in the entire Rock Band forums. If there is another post, please post the link.

Edit: Wow, now there is a first. My reply to your post admanimal appeared in the list before your post. Heh, guess I went back in time before posting.

[admanimal]

http://community.rockband.com/vbforum/showthread.php?t=10124&highlight=canadian+release+date
Scroll down almost to the end to see the official press release.

The OFFICIAL release date is December 17th. Right from the press release. That is TOMORROW (Monday, December 17th, 2007). This date has not been changed officially from either EA or Harmonix.

Now, where is the warranty information?

Why would you follow what it says in a press release issued on 11/20 rather than a statement from Harmonix confirmed on 12/14?

[admanimal]

I see/found no official release date posted any day other than that in the entire Rock Band forums. If there is another post, please post the link.

Edit: Wow, now there is a first. My reply to your post admanimal appeared in the list before your post. Heh, guess I went back in time before posting.

Hah yeah that is weird. At first I only saw my reply and it looked like you hadn't responded yet. Then I edited my response and somehow your response to me showed up before it.

Annnnyways, here is another link from Joystiq that said they confirmed with a Harmonix rep that the date is Dec. 20:

http://www.joystiq.com/2007/12/14/harmonix-confirms-rock-band-in-canada-dec-20/

[Jaacar]

Hah yeah that is weird. At first I only saw my reply and it looked like you hadn't responded yet. Then I edited my response and somehow your response to me showed up before it.

Annnnyways, here is another link from Joystiq that said they confirmed with a Harmonix rep that the date is Dec. 20:

http://www.joystiq.com/2007/12/14/harmonix-confirms-rock-band-in-canada-dec-20/

So here's the point that pisses me off about this whole thing...

Why isn't this confirmed/denied by HARMONIX on the ROCK BAND FORUMS.
Why do we have to get this information from outside sources who could just as easily be making dates up?

Are these not the OFFICIAL forums for the game? Do the EA/Harmonix reps read/post here? Last time I looked, the answer was yes to both of these questions. So where is it Harmonix? Nothing to say HMXJohnlok? Nothing to say HMXSean? And a response from EA would be great. EAXViolet, anything to say?

All anyone one of these 'official' people needs to do is make a topic called 'Official Canadian Release Date', post the real information directly from the source and sticky it. Easy solution, would stop a billion threads on the same topic, there could be no denying it was official.

[Jaacar]

And to top it all off, the official reply from EAXViolet in the Warranty Information stickied thread about Canadian copies has been removed. The thread is still there, the information is gone.

[xCHRISx]

And to top it all off, the official reply from EAXViolet in the Warranty Information stickied thread about Canadian copies has been removed. The thread is still there, the information is gone.

Watch for a new announcement along the lines of "EA has found that the cold climate in Canada adversely affects the peripherals, thus voiding the warranty. If you would like to purchase a new guitar, please send us $110 CAD and we will ship you a replacement in 2 to 6 months. Thank you for your continued support of Electronic Arts!"

[Baroo]

Take it back to the store.

They have to take it back.

The little pink slip inside the box doesn't mean jack. It's your product and the retailers problem, take it all back and get a brand new 1 today.

Just call ahead of time and ask if they have any in stock, then ask to talk to the manager inform them you are on your way for an exchange.

[Makosis]

The problem is that both EA/Harmonix are completely snubbing the canadian market by not giving us a reason why.

First with the release date, they've yet to give an explanation or make an apology. It's hard to swallow the french/english packaging shpeal because it's not as if this law is anything new, or this is harmonix's or EA's first game. If someone screwed up this big for something that should be well known to companies that have released several games in canada, then apologize, it's not that hard. Us canadians do it all the time. And if thats not the reason, then stop jerking us around.

Now those of us dedicated enough to trek over the border so we can play rockband, are stuck with broken equipment, and no response if THEIR screw-up is going to be fixed for us.

Giving no response is a bigger PR problem then actually giving us a reason, or even an apology. It's sad when a company like harmonix filled with so many die-hard rockers, forget about the fans so quickly.

[ChaosElement]

The problem is that both EA/Harmonix are completely snubbing the canadian market by not giving us a reason why.

First with the release date, they've yet to give an explanation or make an apology. It's hard to swallow the french/english packaging shpeal because it's not as if this law is anything new, or this is harmonix's or EA's first game. If someone screwed up this big for something that should be well known to companies that have released several games in canada, then apologize, it's not that hard. Us canadians do it all the time. And if thats not the reason, then stop jerking us around.

Now those of us dedicated enough to trek over the border so we can play rockband, are stuck with broken equipment, and no response if THEIR screw-up is going to be fixed for us.

Giving no response is a bigger PR problem then actually giving us a reason, or even an apology. It's sad when a company like harmonix filled with so many die-hard rockers, forget about the fans so quickly.

I agree. Harmonix/EA have really dropped the line here.

But fine, whatever. Go ship some more to your beloved US gamers. Why not just redirect all of our shipments to the US and never release it here? I mean, we're only a border-line away. It's such a long distance. Why go through the trouble of shipping it through a border? It's not like we're on the same land.

[Baroo]

I don't think it has anything to do with "snubbing" anyone.

It's a legal matter, and laws in other countries are different.

It's obvious this product is having defect issues.

Why release more headaches to deal with, if you can't handle what is on your plate already?

It wouldn't make sense to release this game world wide at this point. It's obviously not ready.

As far as those who felt they would drive across the boarder to buy it...

You knew you were taking a chance to begin with.

And now it has blown up in your face. Sorry I can't say that some of you didn't put yourselves in this position. Can't sympathize sorry.

[ChaosElement]

I don't think it has anything to do with "snubbing" anyone.

It's a legal matter, and laws in other countries are different.


I would accept this excuse, if EA wasn't the biggest video game distributor in the world, and Harmonix hadn't already released 5+ games here already.

[Baroo]

I would accept your repsonse if you didn't completely ignore the other 3/4 of my original post.


Think about it...... Look around.......

It doesn't make sense to release it anywhere else at this point, they already can't handle the problems they currently have.

So why would they make more?

[Makosis]

I don't think it has anything to do with "snubbing" anyone.

It's a legal matter, and laws in other countries are different.
Hence why I stated, this is not like this is the first game either EA or Harmonix released in canada. It should be WELL known to both companies. There is no excuse to make this kind of error, so it's rather, untrue, or deserves an apology.


It's obvious this product is having defect issues.

Why release more headaches to deal with, if you can't handle what is on your plate already?
Hence why I stated, not responding is worse then giving us bad news. We just want an answer first and foremost.


It wouldn't make sense to release this game world wide at this point. It's obviously not ready.
If they knew about the defects and thats the reason why they delayed the canadian launch, why not the american one too? They were originally supposed to be released on the same day, before we were fed this spunk about packaging. Their current statements, and lack there of, don't add up.


As far as those who felt they would drive across the boarder to buy it...

You knew you were taking a chance to begin with.

And now it has blown up in your face. Sorry I can't say that some of you didn't put yourselves in this position. Can't sympathize sorry.
Except that it's the SAME equipment. This is the important detail, canada uses the same standard as america, the canadian released equipment will be no different from the current american models. But even so, just tell us instead of ignoring us. There is no precedent for this because the first error in packaging, has never been made before. Why, because it's a well known law, and veteran gaming companies should, and ARE already aware of it.

[Baroo]

more products, more headaches, if you can't figure it out, that's your problem.

[Makosis]

more products, more headaches, if you can't figure it out, that's your problem.
If a company can't handle the amount of product they are releasing, then why release it? Why screw the fans over? Why not delay it for everyone until you have the resources?

[Baroo]

stupidity? unexpected problems?

I'm not making exscuses, i'm just giving you logical reasoning to why the release else where has been postponed.

You want to ***** at someone call EA and *****. I dont work for any of the above and could give a rats ass about your "comsumer issues"

[Makosis]

stupidity? unexpected problems?

I'm not making exscuses, i'm just giving you logical reasoning to why the release else where has been postponed.
Once again, canadian and americans release dates were originally the SAME DAY. All of the reasons you provided fail to explain why post-pone one, and not the other.


You want to ***** at someone call EA and *****. I dont work for any of the above and could give a rats ass about your "comsumer issues"
Then don't respond smart ass.

[Baroo]

Call EA go ***** at someone who gets paid to take, you might as well be pissing into the wind right now.

But hey knock yourself out if it makes you feel better.

[Makosis]

Call EA go ***** at someone who gets paid to take, you might as well be pissing into the wind right now.

But hey knock yourself out if it makes you feel better.
I'd rather have my voice be publicly heard unitl they acknowlege us. It worked with microsoft and the 360.

[Baroo]

Sure but the fact is you don't have a leagal leg to stand on.

It's their product and their company they are entitled to release or postpone release anyway they feel fit.

And seeing all of the hardware issues they have had just in the U.S., it would be the understatement of the year to say that would be a very poor buisness decision to decide to go ahead with a world wide release. Knowing they have so many hardware problems.


If you can't handle pure and simple logic as a reasonable answer. I'm not sure what more you are looking for.

It would be buisness suicide to release this worldwide at this point.

Why would they release it in the US before going worldwide?

I dunno common sense?

[xCHRISx]

As far as those who felt they would drive across the boarder to buy it...

You knew you were taking a chance to begin with.

And now it has blown up in your face. Sorry I can't say that some of you didn't put yourselves in this position. Can't sympathize sorry.

If it was the opposite, and the game launched in Canada on Nov. 20th and hasn't been released in the US yet, do you think the US citizens who bought it cross-border would feel the right to have their faulty equipment replaced? If it was you who spent a premium to get a game early, supporting a company even after they made an error that negatively impacted you, would you not feel the least they could do is pay $8 to ship you a new peripheral?

If the true reason for the delayed release in Canada was the bilingual box, that means everything else was ready to go and on schedule, including the Canadian RMA process.

You say you can't sympathize but if it were you with a faulty guitar, busted hub and drums that don't work 10% of the time, and you were forced to watch them sit in a corner for a month because you lived on the wrong side of an imaginary line, do you think you would ask yourself, at some point, why it's such a big issue for the biggest games distributor in the world to mail you an empty box?

If your answer is no, well, kudos to you. I have a strong feeling there would be a large amount of very vocal Americans if situations were reversed and you would probably be right there with them.

[Baroo]

I wouldn't cross the border to buy any video game, especially if I knew it wouldn't be under warranty once I crossed the border.

Yes we know there is hardware issues, that's the whole reason you are in your situation.

Thank you for proving my point.

[xCHRISx]

Sure but the fact is you don't have a leagal leg to stand on.

It's their product and their company they are entitled to release or postpone release anyway they feel fit.

And seeing all of the hardware issues they have had just in the U.S., it would be the understatement of the year to say that would be a very poor buisness decision to decide to go ahead with a world wide release. Knowing they have so many hardware problems.


If you can't handle pure and simple logic as a resonable answer. I'm not sure what more you are looking for.

It would be buisness suicide to release this worldwide at this point.

Why would they release it in the US before going worldwide?

I dunno common sense?

You're dealing with a totally different point. We realize it's delayed in Canada. We want our busted stuff fixed. The process is already in place. There is no reason why they are blocking Canadian RMA's at this point, other than because they can.

A broken guitar is a broken guitar is a broken guitar. I can't send mine in to be replaced, but if my friend who bought my bundle for me decided to keep it, this exact same buncle, it would be ok. Do you see where we have the problem?

And your whole 'why would they release it at this point' argument? It's being released in Canada this week. So I'm not sure where exactly you're going with that.

[Baroo]

Good so after it's released you can send your stuff back, no problems. Until then, you've made your beds now lay in them for a while.

Moral of the story is, don't cross the border with products that you know have not been released yet and EXPECT it to be supported.

[xCHRISx]

I wouldn't cross the border to buy an video game, especially if I knew it wouldn't be under warranty once I crossed the border.

Yes we know there is hardware issues, that's the whole reason you are in your situatio.

Thank you for proving my point.

We didn't know we wouldn't be under warranty. It's the exact same game, bundle, instruments, disc, etc. Even the warranty flyer in the box has French on it. It was a logical assumption that we would be covered. Now they pull the rug out from under us and give no reason why.

And what point exactly are you proving? You don't seem to have one.

[xCHRISx]

Good so after it's released you can send your stuff back, no problems, until then you made your beds now lay in it.

You're certainly a class-A jerk, pal. You're treating us like bad guys because we drove 2 hours south to buy the same game as you. And yes, we certainly can send our stuff back when it's released. But WHY DID WE HAVE TO WAIT? Do you understand that simple point? The process was there and ready to go.

[Baroo]

see above

If you were not intelligent enough to comprehend that if it hadn't been released yet in Canada, They wouldn't support it. That's your mistake, nobody elses.

[xCHRISx]

see above

If you were not intelligent enough to comprehend that if it hadn't been released yet in Canada, They wouldn't support it. That's your mistake, nobody elses.

I'm done arguing with you, your unrelenting denseness frustrates me. There's no use forming coherent points since you don't even respond to them, just keep spouting the same thing. Enjoy your Rock Band, I'm sure you deserve a working copy much more than I do because of your geographical location.

[Baroo]

Don't worry some day Canada will just be another part of U.S.A.

Until then I wouldn't be bringing anymore products across the border and then coming onto a public forum spewing ignorance proving your own stupidity.

Yes going across the border and buying a product that hasn't been released yet, and then "EXPECTING" the company to pay the extra charges to ship you a replacement you technically shouldn't even have yet "IS PURE AND SIMPLY STUPID"

[AddictedtoKaos]

Don't worry some day Canada will just be another part of U.S.A.

Until then I wouldn't be bringing anymore products across the border and then coming onto a public forum spewing ignorance proving your own stupidity.

Yes going across the border and buying a product that hasn't been released yet, and then "EXPECTING" the company to pay the extra charges to ship you a replacement you technically shouldn't even have yet "IS PURE AND SIMPLY STUPID"

LOL, the reason why I bought rockband from the US was two-fold. A) I got it early and B) the Canadian dollar was doing so much better than the American it was like a discount sale.. "All US merchadise 20% off!" So I couldnt lose!

Baroo, quit trolling this thread. You said your point - no one agrees... now go and chill with McLuvin.

[Baroo]

You said your point - no one agrees..

All 3 of you? :eek:

(all canadians)

I'm crushed!!
:p

[ChaosElement]

chill with McLuvin.

Chika Chika Yeaah!

[Makosis]

Sure but the fact is you don't have a leagal leg to stand on.

It's their product and their company they are entitled to release or postpone release anyway they feel fit.
No ****, they have the right to, that doesn't make it good customer service.


And seeing all of the hardware issues they have had just in the U.S., it would be the understatement of the year to say that would be a very poor buisness decision to decide to go ahead with a world wide release. Knowing they have so many hardware problems.
Okay listen you lil ****, that's not why they delayed it. The release date was post poned in canada a week BEFORE the american release. The hardware issue was not knowlege yet, and if it was, then releasing it in ANY country would be an idiotic business move. Your presenting logic that doesn't match up with the facts we already know.

[Jaacar]

Sure but the fact is you don't have a leagal leg to stand on.

Well it would be a 'legal' leg and yes in fact I do. Regardless of where the product resides in the world, if it was legally purchased in a country where it is available (indeed it was release day in the United States), and the warranty does not state that it is only valid in the country of purchase (the warranty does NOT state this anywhere), then the product is under warranty and the company has to warrant it. Period.

That's the law. End of story.

No "Well you live in <insert country name here> so we won't ship to you". Bull****.

And yes, I did check with a customs/importing lawyer. One who does cross-border lawsuits all the time. I have a legal right to have my product fixed. No, I don't have to ship it to the US to have THEM mail it out to get fixed. No, I don't have to drive back to the store where I purchased it to return it for a refund/exchange. EA is doing the warranty and they are REFUSING to do it. They are breaking the law - end of story.

Now, am I willing to go to war over a plastic guitar? No. All I want is the information on where/when I can send in my broken crap to get replaced with non-broken crap (or at least hope thats what comes). Plain and simple.

[xCHRISx]

Well said, Jaacar. At this point I would simply settle for information so I know how much longer I have to wait before being able to enjoy the game as it's meant to be.

[Makosis]

Well said, Jaacar. At this point I would simply settle for information so I know how much longer I have to wait before being able to enjoy the game as it's meant to be.

Ditto on that. The worst part is being completely ignored.

[AddictedtoKaos]

Yay Jaacar, Boooo Baroo

Canadians are going to be counting down to the Canada release date for the hardware. So far my guitar is busted, my drums pads and pedal are cracked - I cant wait to get the whole thing replaced.

12 Days and counting... someone should make a countdown widget for us canuks! lol

[dorito31561]

You do realise there are more than one EA's right? theres one based in USA and another based in CAN.... along with other countries...
I work for Samsung CAN, and I am an american (I get both us and can holidays off yay). Now logic should dictate that buying something in one place and using in another where the product isnt even available yet would result in no warranty coverage. But as I have to tell people all the time it's not an international warranty...

When it's released in CAN they will cover you most likely(which if they wanted to they could not due to being bought in a diff country, but they most likely will because they want customer satisfaction).

As far as why it was post-poned... like I said 2 different EA's so you cant just say EA didn't release it yet... you need to realise that it's your own fellow canadian EA that made the call, not the US EA.

[Jaacar]

If it was a matter of EA Canada releasing the game in Canada, a simple "EA US won't be doing the release for Canada, it will be EA Canada. You will need to contact them for support in Canada." would have been what would have been said.

Regardless, according to their official press release (not any outside web pages or other sites), today is the official Canadian release date - start sending those guitars in my canuck buddies!

Edit: Ooooh denied! The official page still says only the United States. Time to answer the question EA - is today the official release date or is it not the official release date. If it is not, time to cough up the real one, here on the official forums.

[zerogeo3]

OMG, you guys break the release date, then expect, to provided the same curtosies as those of us that got it offically on our release date? If the shoe was on the other foot, first off I would not have gone to Canada and bought it, I would have waited. Second, if I decided I just could not wait, I would except responsibility for my actions of breaking the release date.

I for one hope that EA requests reciepts, for Canadian returns, and if it is deemed, to have broken the release date the Warranty should be null and void. :eek:

[bbc z]

I for one hope that EA requests reciepts, for Canadian returns, and if it is deemed, to have broken the release date the Warranty should be null and void. :eek:

I fail to understand why your care at all what EA does with people who bought the product that aren't you. What's your vested interest? Do you own shares of the company or something?

[Jaacar]

OMG, you guys break the release date, then expect, to provided the same curtosies as those of us that got it offically on our release date? If the shoe was on the other foot, first off I would not have gone to Canada and bought it, I would have waited. Second, if I decided I just could not wait, I would except responsibility for my actions of breaking the release date.

First off, I didn't break anything. The game was officially released in the United States so I went and purchased it. EA got my money just like everyone elses money. And your government got my taxes too! I did nothing illegal, I purchased a product that was for sale in your country. Nowhere in your laws, or ours for that matter, does it say I can't purchase products ahead of them being available in my own marketplace.

As for the second part, I call bull****. If it was as big of a release as Rock Band, was going to be delayed a month in the US and you lived less than 5 hours from a major Canadian store, you'd be across the border buying it as fast as you could get there, or on Ebay buying it for an outrageous price from some over zealous Canadian who was looking to make quick money.

Third, "except responsibility for my actions of breaking the release date"...what the hell kind of statement is that? I did NOTHING illegal. What EA is doing by not honoring warranties in other countries IS ILLEGAL. Their warranty does NOT state it is warranted only in the country of sale/origin/manufacture/anything. They are breaking the law. Am I calling them on it? You bet. Am I willing to take them to court over it even though I have a case? No - it's a freakin' plastic guitar (well two of them and a drum set, but that's beside the point). All I want is what everyone who purchased this game wants, a working set of instruments to play the game with.


I for one hope that EA requests reciepts, for Canadian returns, and if it is deemed, to have broken the release date the Warranty should be null and void. :eek:

LOL. I hope they ask me for the receipt too, then I'll get my free game for having to wait so long! If they did ask for a receipt and decided to go the course of action you just stated (not warranting it because I purchased it in the United States and I happen to live in Canada so "screw me" (did I get that wrong?)), then you had better believe legal action would be forthcoming.

[Jaacar]

Guess what folks? There is no official Canadian release date. At least that is what this letter states:

Hello ******,

I apologize but we still don't have an official date on our end. I would suggest to keep track of this website http://info.ea.com for the official release of Rock Band.
Do keep your incident numbers just in we get the exact information that the game is already released in Canada.

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://ea.custhelp.com/cgi-bin/ea.cfg/php/enduser/std_alp.php?)

Thanks!
EA Tech Marco A.
EA Technical Support

Quoted exactly (minus my name) from the response I received.

[Yateball]

OMG, you guys break the release date, then expect, to provided the same curtosies as those of us that got it offically on our release date? If the shoe was on the other foot, first off I would not have gone to Canada and bought it, I would have waited. Second, if I decided I just could not wait, I would except responsibility for my actions of breaking the release date.

I for one hope that EA requests reciepts, for Canadian returns, and if it is deemed, to have broken the release date the Warranty should be null and void. :eek:

That's probably the most ignorant thing I've ever read in a long time... doesn't suprise me since there's clearly a superiority complex with a good amount of Americans.

The fact that it's out in the states, and us Canadians go buy it, DOES NOT mean we are "breaking" the release date. It seems, perhaps, that you want Canadians to not be allowed to purchase ANYTHING in your country? lol, you think your US Dollar is hurting now?

The fact is, we went and purchased it LEGALLY in the states, and are now being denied warranty support. THAT is illegal.

Like the previous post said, if they had mentioned that warranties were only good in the country of purchase... it'd be a different story because us Canadians would knowingly be taking the risk.

Man I can't even believe how ridiculous your comment was.

[Huskie]

That's probably the most ignorant thing I've ever read in a long time... doesn't suprise me since there's clearly a superiority complex with a good amount of Americans.

And in my opinion, so was that statement.

Thank you for categorizing the entire country of America and informing me that I have a superiority complex.

Your broad statement does not help out your 'Canadian cause' but instead now makes you look foolish.

To the other fine Canadians having warranty issues, I do wish you all the best and hope it gets straightened out quickly.

[Yateball]

And in my opinion, so was that statement.

Thank you for categorizing the entire country of America and informing me that I have a superiority complex.

Your broad statement does not help out your 'Canadian cause' but instead now makes you look foolish.

To the other fine Canadians having warranty issues, I do wish you all the best and hope it gets straightened out quickly.

I made sure that I did not single out ALL Americans because I am not foolish enough to think that everyone is like that. In fact, I said a "good amount" which means that I wasn't even talking about the majority, I just said there are a lot.

And there are.

Honestly, I do apologize to you and any others I offended with that statement Huskie... but the original post I commented on was clearly like that.

[Baroo]

OMG, you guys break the release date, then expect, to provided the same curtosies as those of us that got it offically on our release date? If the shoe was on the other foot, first off I would not have gone to Canada and bought it, I would have waited. Second, if I decided I just could not wait, I would except responsibility for my actions of breaking the release date.

I for one hope that EA requests reciepts, for Canadian returns, and if it is deemed, to have broken the release date the Warranty should be null and void. :eek:


Solid post, there is no logical debate here, just scorn children with their broken toys.

[Jaacar]

So I see now in another thread there is an official word from HMXJohnlok about December 20th being the date it goes to Canada. So does that mean December 20th I can get my instruments fixed? Bash us Canadians all you want, all we wanna do is play our plastic guitars just like you Americans. Honest!

[zerogeo3]

That's probably the most ignorant thing I've ever read in a long time... doesn't suprise me since there's clearly a superiority complex with a good amount of Americans.

The fact that it's out in the states, and us Canadians go buy it, DOES NOT mean we are "breaking" the release date. It seems, perhaps, that you want Canadians to not be allowed to purchase ANYTHING in your country? lol, you think your US Dollar is hurting now?

The fact is, we went and purchased it LEGALLY in the states, and are now being denied warranty support. THAT is illegal.

Like the previous post said, if they had mentioned that warranties were only good in the country of purchase... it'd be a different story because us Canadians would knowingly be taking the risk.

Man I can't even believe how ridiculous your comment was.

I never said you did anything illeagal. What I said was the release date for you region is now undetermined, meaning it IS NOT RELEASED THERE. So, if they have not released it there why would they need to honor warranties out of the release area? They would in fact not need too. Do you have any idea what chaos it would be, if they allowed that? Lets just say, they were releasing here in the US, they are prepared only for warranty issues in the US.

It is funny to me how quickly people feel it is someone else's fault when they do something out of the norm. It is no one but yourselves problem. You went over the border, before the offical release date, and now you must wait until it is released in your region. How hard is that to understand? Personal Responsibility, if more people had it then there would be alot less issues in the world....:eek:

[Jaacar]

What I said was the release date for you region is now undetermined, meaning it IS NOT RELEASED THERE. So, if they have not released it there why would they need to honor warranties out of the release area? They would in fact not need too. Do you have any idea what chaos it would be, if they allowed that? Lets just say, they were releasing here in the US, they are prepared only for warranty issues in the US.



Well there is where you are wrong. What they are doing is illegal by not honoring the warranty. Go ahead, call a lawyer and see if I'm wrong, I did. And I'm not wrong. They are breaking the law not warranting a product. I even offered to send it in myself (at my cost) and they still won't honor it. Why are they doing it and getting away with it? Because they know they can. By the time anything resembling a case got through the courts, it would be available and the issue would have gone away, therefore the suit would be gone.

[zerogeo3]

Well there is where you are wrong. What they are doing is illegal by not honoring the warranty. Go ahead, call a lawyer and see if I'm wrong, I did. And I'm not wrong. They are breaking the law not warranting a product. I even offered to send it in myself (at my cost) and they still won't honor it. Why are they doing it and getting away with it? Because they know they can. By the time anything resembling a case got through the courts, it would be available and the issue would have gone away, therefore the suit would be gone.

Why would I waste my time, on issue I would never have? If you think you have a case by all means go for it. I would love to see a judge laugh you right out of court. You have no basis for a case what so ever. But hey, give it a shot I need another laugh...:rolleyes:

[Jaacar]

Why would I waste my time, on issue I would never have? If you think you have a case by all means go for it. I would love to see a judge laugh you right out of court. You have no basis for a case what so ever. But hey, give it a shot I need another laugh...:rolleyes:

What part of 'what they are doing is illegal' are you having the problem with? Yes, there would be grounds for a case. And as I already stated, by the time it got to court it would be thrown out because it would have been resolved by then. :rolleyes:

[zerogeo3]

What part of 'what they are doing is illegal' are you having the problem with? Yes, there would be grounds for a case. And as I already stated, by the time it got to court it would be thrown out because it would have been resolved by then. :rolleyes:

Prove it. I think you are full of crap. What statute are they breaking? What is the penal code, are we talking Federal or State? You have no clue as to what you are talking about.

I said it before and will say it again. Take personal responsibility, and wait. You choose to get it before your offical release date, and now have to wait until it is released in your region. You can tell me it is illegal and even type it out as ILLEGAL it does not make it more true when you capitilize it.

You did the wrong thing, and now have to wait your turn when EVERYONE else in your region gets the game to be afforded the same rights, as those that waited...:D

[Jaacar]

Prove it. I think you are full of crap. What statute are they breaking? What is the penal code, are we talking Federal or State? You have no clue as to what you are talking about.

It is a federal law they are breaking. Call your lawyer and ask.


I said it before and will say it again. Take personal responsibility, and wait. You choose to get it before your offical release date, and now have to wait until it is released in your region. You can tell me it is illegal and even type it out as ILLEGAL it does not make it more true when you capitilize it.

You did the wrong thing, and now have to wait your turn when EVERYONE else in your region gets the game to be afforded the same rights, as those that waited...:D

I, and neither did anyone else, do anything wrong. Call your lawyer and ask, they'll tell you EA is breaking the law. Get off your high horse and stop insulting people you don't know about things you know nothing about and aren't willing to educate yourself about (ie. call a lawyer and ask).

All I want is working instruments for my game, just like you do! The second I see a reply by either EA or Harmonix stating I will be able to send my broken crap back to get repaired on the 20th of December is the second I will remove myself from the Tech Support forum and move back over to the Rock Band forum and enjoy the game like everyone else.

So to wrap it all up, either educate yourself about something before you speak (or continue to speak) or shut up.

[zerogeo3]

Well actually what you did was pirate the game out of region. It is the same thing with movies. If you have one before its "OFFICIAL RELEASE DATE" you are in fact in violation of Federal law. And for that matter EA could go against you Criminally and Civilly

As for calling my lawyer, again I do not need to as I am a very well eduacated individual, and well versed in Federal Law. As you have stated you already spoke with a lawyer, so why not just say what they did, include the statute please. You are the one claiming to have talked to one so put your money where your mouth is.

[dorito31561]

Can someone scan the warranty pages from the owners manual? If they are breaking the law then in that warranty statement there would be no statements such as "this warranty is void if product is used outside its intended region" or something to that effect. And I am a law student with a nice background in warranties working for Samsung, so I would know what to look for if someone just scanned and posted their warranty statement. I threw mine away as I don't ever read instructions haha. EA is a large company who knows how to do business legally... most likely there is a statement like that and therefore you have no legal standing. That will be $500 for your legal consultation, Thank you.

[Jaacar]

Can someone scan the warranty pages from the owners manual? If they are breaking the law then in that warranty statement there would be no statements such as "this warranty is void if product is used outside its intended region" or something to that effect. And I am a law student with a nice background in warranties working for Samsung, so I would know what to look for if someone just scanned and posted their warranty statement. I threw mine away as I don't ever read instructions haha. EA is a large company who knows how to do business legally... most likely there is a statement like that and therefore you have no legal standing. That will be $500 for your legal consultation, Thank you.

There is no statement to that nature, first thing I checked before even consulting a lawyer.

[Jaacar]

Well actually what you did was pirate the game out of region. It is the same thing with movies. If you have one before its "OFFICIAL RELEASE DATE" you are in fact in violation of Federal law. And for that matter EA could go against you Criminally and Civilly

It is not illegal to purchase products not for sale in your country, unless the are prohibited by law to be in your country in the first place. This particular video game does not fall into that category.


As for calling my lawyer, again I do not need to as I am a very well eduacated individual, and well versed in Federal Law. As you have stated you already spoke with a lawyer, so why not just say what they did, include the statute please. You are the one claiming to have talked to one so put your money where your mouth is.

Well I am sure you are very well "eduacated" and well versed in Federal Law, then it would have taken you all of 20 seconds to google the law in question.

http://www.law.cornell.edu/uscode/html/uscode15/usc_sec_15_00002302----000-.html

So now that I've put my "money where my mouth is", please kindly refrain from discussing that which you have no clue about.

Edit: For some reason the URL didn't stick, so I put it back in.

[Baroo]

Get a life, you rolled the dice, you knew, and now you have to deal with it.

Buck up wait for the official release date; and stop crying everyday like an over grown child.

You wont die without your rock band for 2 more weeks.

Go sew them if you have a legal leg to stand, become rich, and then come back gloating, other wise STFU take your half truth idiotic takes, and gfy.

If there is an admin out there, do us all a favor please, and lock this thread!!

[Jaacar]

Get a life, you rolled the dice, you knew, and now you have to deal with.

Buck up wait for the official release date; and stop crying everyday like an over grown child.

You wont die without your rock band for 2 more weeks.

Go sew them if you have a legal leg to stand, become rich, and then come back gloating, other wise STFU take your half truth idiotic takes, and gfy.

Wow, you must be that other guys brother (just kidding!)! Yes, I rolled the dice and yes, now I have to deal with it. I'm just pointing out they are breaking the law. You're right, I won't die without Rock Band for 2 more weeks. I just want confirmation of when I can send in my broken crap instruments.

And if you had bothered to read the posts before this, you would see that a lawsuit would be pointless for all involved.

"Half idiotic truths"? Uh...lets see, I said they are breaking the law because I checked with a lawyer, even gave you the link to the specific law they are breaking. What more do you want? As for the "gfy", man that is totally uncalled for and shows just how much maturity and education you have.

Edit: And as for an admin locking the thread, go ahead, it's easy enough to start another one. If you bothered to read the above, I'm asking for a date I can send in my stuff, that's all.

[Baroo]

BOOHOO

:rolleyes:
EDIT:
If you wanted a date that you can send your stuff back, that is as easy as picking up the phone and dialing a phone number.

Thing is you don't want a date, you just want to whine and complain and act like a victim.

Like I said; you rolled the dice now sit there and take it like a man.

[bbc z]

This is easily the stupidest thread in the entire rockband forum.

[Jaacar]

BOOHOO

:rolleyes:
EDIT:
If you wanted a date that you can send your stuff back, that is as easy as picking up the phone and dialing a phone number.

Thing is you don't want a date, you just want to whine and complain and act like a victim.

Like I said; you rolled the dice now sit there and take it like a man.

I have already called and written for a date. None have been given, in fact they point me here!

As for whining and acting like a victim, I don't think I need to point out your various posts whining for official responses on issues do I? I mean I can if you like. And yes, all I want is a date to send my stuff in. That's it. That's all. In fact, most of us non-americans only want a date we can send stuff in. All of this "trash talk" is pointless. I'm sure this thread will be locked because it's gotten out of control. You respond like I've personally attacked you, which I haven't. All I have done is pointed out what is going on and would like an official response just like you did on several occasions.

[Jaacar]

This is easily the stupidest thread in the entire rockband forum.

Yeah, it's unfortunate when thread trolls invade a perfectly relevant thread just to ***** and whine to get it locked.

[PHiNiX]

i think you canadians would have been safer if you would have waited to get it

so now you have broken equipment and it may not be replacable

[Jaacar]

I'm starting to think none of it will be replaced under warranty. If that is the case then that is the case and <shrug> it'll be the last EA product I buy. I know, boohoo for EA, they lose one Canadian customer (beat you to it Baroo!).

[Baroo]

As for whining and acting like a victim, I don't think I need to point out your various posts whining for official responses on issues do I? .

Go ahead, but the only difference between my problems and yours is, I didn't ship my product across the border before the official release date, then come onto a public forum and whine daily about my product not working. I have a legitimate complaint. Yours is flawed at your own immaturity and impatience.

You have heard the same response from multiple posters, you are just being too thick and stubborn to acknowledge the legitimate facts.

Your argument is faulty, if they are indeed breaking the "law" with their lack of warranty on the product, regardless of the date. Breaking the law is breaking the law.

If they are indeed breaking the law (which they are not, you are your 'lawyer' don't know what you are talking about) then that would be punishable by law. Just because they release it 2 weeks later doesn't absolve the fact they broke the law. Correct?

So if you indeed have a lawsuit like you believe you do, then I urge you to go out immediately and start a lawsuit NOW! Therefore your complaint will only be that much more warranted. And you can prove the company broke the law and get a settlement in return.

So please go with your lawyers firm belief and watch how fast you get thrown out of court.

You're simply pathetic.

[Jaacar]

Go ahead, but the only difference between my problems and yours is, I didn't ship my product across the border before the official release date, then come onto a public forum and whine daily about my product not working. I have a legitimate complaint. Yours is flawed at your own immaturity and impatience.


We have the same complaint - the equipment in question is crap.


Your argument is faulty, if they are indeed breaking the "law" with their lack of warranty on the product, regardless of the date. Breaking the law is breaking the law.

If they are indeed breaking the law (which they are not, you are your 'lawyer' don't know what you are talking about) then that would be punishable by law. Just because they release it 2 weeks later doesn't absolve the fact they broke the law. Correct?

Finally we agree on something. They are breaking the law.


So if you indeed have a lawsuit like you believe you do, then I urge you to go out immediately and start a lawsuit NOW! Therefore your complaint will only be that much more warranted. And you can prove the company broke the law and get a settlement in return.

So please go with your lawyers firm belief and watch how fast you get thrown out of court.

It would get throw out of court because by the time it got to trial, the issue would have been solved already. This would be an extreme waste of money (both parties) and the courts time. I am a well educated man and believe that there are far better suits for the courts to be spending their time on than one over plastic guitars.


You're simply pathetic.

I guess you're just as pathetic since you still have your entire Rock Band kit even though you are the one who stated you were taking it back on December 3rd. Stop with the personal attacks. I am not and have not attacked you. You and I share a common problem. We both have broken instruments. We both want the same thing, them fixed. Where we live in the world has no bearing whatsoever.

[Baroo]

So sew them.

Get off the pot or crap already.

Stop blowing hot air, and do something about it.

Or sit there and cry like a victim.

[PHiNiX]

i still think that this post is stupid

EA has covered every broken product in the us, becuase it was sent to them from there.

im sorry you wasted your money and went across the border

if only you would have waited till your proper release date (everything would have been fine)

[Jaacar]

So sew them.

Get off the pot or crap already.

Stop blowing hot air, and do something about it.

Or sit there and cry like a victim.

Hey, well educated man - it's spelled 'sue'. Going after them with a needle and thread might be constituted as a threat. And before you respond to this, go read the first message in this thread again. I want the information on when/where I can send my broken instruments to get them replaced. That's it, that's all.

And one more thing to those who keep posting this in this thread: Cross border shopping is not against the law. It happens everyday. And if one of those products happen to break, they are covered under warranty, everyday. Those of us who purchased this game who don't live in the United States of America did nothing wrong. We wanted to enjoy it just like you did.


Edit: Hey HMXSean or HMXJohnlok or EAXViolet, please lock this thread and just send me a PM with the date when I can send in my broken instruments. Thank you.

[PHiNiX]

i think your avoiding the fact that they may not replace your equipment because you broke the release date for your country to get it

[Jaacar]

LOL - again for Phinix this time - Nothing I did was against the law. People shop in other countries everyday. If I had purchased it in Canada, then it would have been breaking the release date. I didn't, I purchased it in the United States.

[PHiNiX]

not saying anything that you did is against the law, what im sayin is that you broke date for your country

were the warrenty that covers your equipment is for US only

if you would have waited to purchase in canada your warrenty would have been for Canada only

( so in essence you have no right to send your items in from canada unless you purchase a set in canada and use that warrenty)

[Jaacar]

were the warrenty that covers your equipment is for US only


See, HERE is where your mistake is. The warranty does not state anywhere that it is only honored in the country of purchase. Be it a mistake/oversight on the part of EA or not, it doesn't say it, therefore they are obligated to warrant the product, regardless of worldwide location.

[PHiNiX]

and there is your mistake (were did you purchase the equipment)


if i bought somthing in the UK i wouldnt expect the warrenty to cover it if i ship it myself/or take it

to the US

[Baroo]

QQ much?

:(

[Jaacar]

and there is your mistake (were did you purchase the equipment)


if i bought somthing in the UK i wouldnt expect the warrenty to cover it if i ship it myself/or take it

to the US

I already offered to send it my cost, they refused. Anyways, this thread has gotten way off topic.

Phinix, Baroo, if you have perceived that I have 'attacked' either of you then I apologize. It was not intended, nor warranted (heh, no pun intended). I guess there is one thing we can all agree on, if the gear was made properly in the first place then none of this would be an issue now would it?

[PHiNiX]

ok that still dosent help the fact that your asking a company to cover a warrenty out of the country were

you purchased it

[Jaacar]

Country has no bearing on the situtation, however even if it did. I offered to send it to them and pay for it, they refused.

[PHiNiX]

probobly because you broke the release date for your country

and since the item isnt available in your country there not goin to cover anything

[Jaacar]

LOL back on that loop again are ya? Read above for your reply.

[Baroo]

seems you're the 1 stuck in the loop pal

and that loop always ends at the same point

your lack of patience got the best of you

now please rinse and repeat your response for the 12the page

[PHiNiX]

lol at this whole thing

[ChaosElement]

lol at this whole thing

I second that

[cdnrocker74]

See, HERE is where your mistake is. The warranty does not state anywhere that it is only honored in the country of purchase. Be it a mistake/oversight on the part of EA or not, it doesn't say it, therefore they are obligated to warrant the product, regardless of worldwide location.

I just read this entire thread and even though in the past I shared the same opinion as baroo, phenix and others, I fully understand the situation and owe you an apology.

As a fellow Canadian I hate ragging on other canucks and did so to you in the past. However now that I know more details regarding the warranty I have to completely agree with you. Actually, the only reason others continue arguing with you is to stir the pot because any reasonable person would quickly realize that you are right. I deal with a corporate lawyer on a monthly basis and know for a fact if the warranty does not specifically state it is only valid in the continental United States or country of purchase then it is MUST be honoured. I mean it's so damn black and white and should not even be open for discussion. I live in the GTA and strongly considered buying it in Amhearst, NY but the warranty issue changed my mind. So I am waiting for it to be released here and considering all the hardware problems I think I made the right choice :D

[PHiNiX]

your a little wrong with your statement if it shows no exact location were the warrenty is good.

a warrenty legally is only good in the country the product was purchased in, EA dosent have to do anything with the warrenty in canada. especially before its even released there

so since he broke the public release date for his country is products do not have to be exchanged. but although i do think that harmonix would have no problem with once RB is released covering the equipment

[cdnrocker74]

your a little wrong with your statement if it shows no exact location were the warrenty is good.

a warrenty legally is only good in the country the product was purchased in, EA dosent have to do anything with the warrenty in canada. especially before its even released there

so since he broke the public release date for his country is products do not have to be exchanged. but although i do think that harmonix would have no problem with once RB is released covering the equipment

I disagree the law is the law if it does not specificallly state the region than it is valid everywhere. Look I was on your side initially but if you look at this from a more objective and open mindset you will see that he is right. Also, you and I know how nitpicky lawyers and legalise can become, since they did not put the necessary verbiage in the warranty they originally intended to honour the warranty regardless of the purchasers country of origin. However after all the hardware problems they chose to "push this off" as much as they can.

[PHiNiX]

there not expecting someone to break street date

they will probobly replace his equipment when its released in canada until then

he will just have to suck it up

and understand he made a mistake

[Jaacar]

No "mistake" was made, except to trust that EA was a reputable company (huge mistake there). I already pointed out the American law stating what they are doing is illegal because they have to warrant the product as they didn't say where it wasn't warranted. Most likely an oversight on their part, which I'm sure they are fixing as we speak.

However, Phinix, stop beating the dead horse. EA is breaking the law. I broke no law cross-border shopping. I broke no 'street date' by buying it in your country. I broke no law importing it back to my country. And yes, I'm sure EA will 'do the right thing' and honor the warranty as soon as it is released in my country. Which is what the whole thread was asking...

And thank you for the apology cdnrocker74. I am sure you did do the right thing holding off, wish I had.

[Huskie]

It is not illegal to purchase products not for sale in your country, unless the are prohibited by law to be in your country in the first place. This particular video game does not fall into that category.



Well I am sure you are very well "eduacated" and well versed in Federal Law, then it would have taken you all of 20 seconds to google the law in question.

http://www.law.cornell.edu/uscode/html/uscode15/usc_sec_15_00002302----000-.html

So now that I've put my "money where my mouth is", please kindly refrain from discussing that which you have no clue about.

Edit: For some reason the URL didn't stick, so I put it back in.
For the sake of helping other members out who are trying to pull up that website's article, from a website running over what appears to be dialup, here it is:



TITLE 15 (http://www.law.cornell.edu/uscode/html/uscode15/usc_sup_01_15.html) > CHAPTER 50 (http://www.law.cornell.edu/uscode/html/uscode15/usc_sup_01_15_10_50.html) > &#167; 2302
Prev (http://www.law.cornell.edu/uscode/html/uscode15/usc_sec_15_00002301----000-.html) | Next (http://www.law.cornell.edu/uscode/html/uscode15/usc_sec_15_00002303----000-.html)

&#167; 2302. Rules governing contents of warranties

How Current is This? (http://www.law.cornell.edu/uscode/HowCurrent.php/?tn=15&fragid=T15F01604&extid=usc_sec_15_00002302----000-&sourcedate=2007-06-26&proctime=Thu&#37;20Jun%2028%2004:36:45%202007)

(a) Full and conspicuous disclosure of terms and conditions; additional requirements for contents In order to improve the adequacy of information available to consumers, prevent deception, and improve competition in the marketing of consumer products, any warrantor warranting a consumer product to a consumer by means of a written warranty shall, to the extent required by rules of the Commission, fully and conspicuously disclose in simple and readily understood language the terms and conditions of such warranty. Such rules may require inclusion in the written warranty of any of the following items among others:
(1) The clear identification of the names and addresses of the warrantors.
(2) The identity of the party or parties to whom the warranty is extended.
(3) The products or parts covered.
(4) A statement of what the warrantor will do in the event of a defect, malfunction, or failure to conform with such written warranty—at whose expense—and for what period of time.
(5) A statement of what the consumer must do and expenses he must bear.
(6) Exceptions and exclusions from the terms of the warranty.
(7) The step-by-step procedure which the consumer should take in order to obtain performance of any obligation under the warranty, including the identification of any person or class of persons authorized to perform the obligations set forth in the warranty.
(8) Information respecting the availability of any informal dispute settlement procedure offered by the warrantor and a recital, where the warranty so provides, that the purchaser may be required to resort to such procedure before pursuing any legal remedies in the courts.
(9) A brief, general description of the legal remedies available to the consumer.
(10) The time at which the warrantor will perform any obligations under the warranty.
(11) The period of time within which, after notice of a defect, malfunction, or failure to conform with the warranty, the warrantor will perform any obligations under the warranty.
(12) The characteristics or properties of the products, or parts thereof, that are not covered by the warranty.
(13) The elements of the warranty in words or phrases which would not mislead a reasonable, average consumer as to the nature or scope of the warranty.

(b) Availability of terms to consumer; manner and form for presentation and display of information; duration; extension of period for written warranty or service contract (1) (A) The Commission shall prescribe rules requiring that the terms of any written warranty on a consumer product be made available to the consumer (or prospective consumer) prior to the sale of the product to him.
(B) The Commission may prescribe rules for determining the manner and form in which information with respect to any written warranty of a consumer product shall be clearly and conspicuously presented or displayed so as not to mislead the reasonable, average consumer, when such information is contained in advertising, labeling, point-of-sale material, or other representations in writing.

(2) Nothing in this chapter (other than paragraph (3) of this subsection) shall be deemed to authorize the Commission to prescribe the duration of written warranties given or to require that a consumer product or any of its components be warranted.
(3) The Commission may prescribe rules for extending the period of time a written warranty or service contract is in effect to correspond with any period of time in excess of a reasonable period (not less than 10 days) during which the consumer is deprived of the use of such consumer product by reason of failure of the product to conform with the written warranty or by reason of the failure of the warrantor (or service contractor) to carry out such warranty (or service contract) within the period specified in the warranty (or service contract).

(c) Prohibition on conditions for written or implied warranty; waiver by Commission No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if—
(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
(2) the Commission finds that such a waiver is in the public interest.
The Commission shall identify in the Federal Register, and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefor.

(d) Incorporation by reference of detailed substantive warranty provisions The Commission may by rule devise detailed substantive warranty provisions which warrantors may incorporate by reference in their warranties.

(e) Applicability to consumer products costing more than $5 The provisions of this section apply only to warranties which pertain to consumer products actually costing the consumer more than $5.

[xCHRISx]

Well, looks like I'm in no hurry to get my Rock Band equipment warrantied afterall. My 360 just RRoD'd on me. *sigh*

[jgardz]

here we go again....a small minority of righteous american a..holes (bobo, or baboon or whatever the hell his name is) acting like nobody from any other country should be allowed to express an opinion......and then decides to share his own true idiocy:

As far as those who felt they would drive across the boarder to buy it...

You knew you were taking a chance to begin with.

And now it has blown up in your face. Sorry I can't say that some of you didn't put yourselves in this position. Can't sympathize sorry.

Can't sympathize eh? you are an ass, and throughout this thread you have continued to prove it.....with people like you (clueless, self-aggrandizing, narcissistic) in the US, it's no wonder that your country is the MOST HATED on the planet!!!! Because you only view the world through your own eyes, with no thought to anyone else!!!

[PHiNiX]

If are country is the most hated, then you dont need to play the games that come out of it. since you hate us so much