singingpie
12-22-2007, 01:51 PM
4 Days after I request EXPRESS replacement for my defective drum kit, I get an EMPTY box.
After no response on the email/my questions page, I give EA a call.
I am told to write a note and send the empty box in. I tell the rep that I'll be out of state next week and I have to get the replacement within the next 8 days or I won't be able to finish the whole process within the 28 days allowed before I get charged $125. [The man absolutely refuses to let me speak to an english speaking supervisor]
He assures me that it'll be there within 2 days. I check the UPS tracking and it says the empty box is being shipped via GROUND shipping; it's going to take 7 days.
I call 1800 959 7331 today, but they're closed on weekends. I either need them to ship me the replacement asap or I have to cancel the whole thing since I won't be abide by the 28 day slot.
What's a guy to do?!?!
After no response on the email/my questions page, I give EA a call.
I am told to write a note and send the empty box in. I tell the rep that I'll be out of state next week and I have to get the replacement within the next 8 days or I won't be able to finish the whole process within the 28 days allowed before I get charged $125. [The man absolutely refuses to let me speak to an english speaking supervisor]
He assures me that it'll be there within 2 days. I check the UPS tracking and it says the empty box is being shipped via GROUND shipping; it's going to take 7 days.
I call 1800 959 7331 today, but they're closed on weekends. I either need them to ship me the replacement asap or I have to cancel the whole thing since I won't be abide by the 28 day slot.
What's a guy to do?!?!
