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Frothy
12-23-2007, 12:32 AM
I think everyone who has had an issue with terrible customer service should go to this site and make a report to the better business bureau.

http://www.bbb.org/about/contactus.aspx

i probably can guess this thread will be locked for the main reason that no company wants people to go to the BBB and complain about them.

so to all those people who hate how badly they have been treated, let the BBB know about it. Then we shall see what Harmonix does for there customers.
TNTales
12-23-2007, 01:50 AM
Lest I am mistaken, BBB complaints are more for things like Fraud and other unsavory business practices (like false advertising or cheating people out of money). Bad customer service isn't necessarily a BBB thing. But feel free. At least they're replacing the hardware. If they wouldn't. or wouldn't do it without charging (not holds) then yeah, I'd hit the 3B. Just my 2 cents.
iamjimk
12-23-2007, 08:54 PM
The BBB isn't for customer service issues, and they do little in the way of anything anyways, they're a voluntary group that EA may not even be a part of, but It's not worth looking up.
Bakkster
12-24-2007, 02:48 AM
i probably can guess this thread will be locked for the main reason that no company wants people to go to the BBB and complain about them.

Actually BBB gets brought up in a lot of threads, and none get locked or deleted for that reason. Only locks I've ever seen have been for inappropriate material, flaming, or dupe threads.


The BBB isn't for customer service issues, and they do little in the way of anything anyways, they're a voluntary group that EA may not even be a part of, but It's not worth looking up.

Exactly. Feel free to complain, but the BBB isn't the best place. If you feel you have been truly wronged and EA has been unresponsive (I assume you've at least called them before coming to the forums) then your state Attorney General might be a better choice.
o0MeTaL0o
12-24-2007, 03:29 AM
It's EA's Customer service that's the issue... I'd call them. I had to call them 5 times, but everything got worked out pretty well in the end.
You just have to be patient and not yell at the low end techie that doesn't know squat. A calm and rational approach always seems to work best in these matters.