$120 Rock Band Bass Pedal

[Sircrapsalot5000]

So I bought this game around November 20th when it came out. The pedal broke for me almost immediately and I was going to call and replace it but my Dad did me a favor and did it for me (I'm 19 but it was thanksgiving weekend and I guess he was willing to help out). EA support asked him for his credit card and my address and the deal was they would ship me a pedal and I would ship the broken one back when it got here. Well here lies a problem: my dad assumed I would know to send it back but I figured it's just a piece of plastic and there wasn't much they could do with it. Well cut to a month later and I get a call from my dad saying he is getting charged $120 for the bass pedal not being returned. Now I can appreciate that they want to recoup their materials and that they should be remunerated if they are not returned and I respect the fact that this was all about bad communication between me and my father, but $120!?!?! That's more then the entire drum kit is being marked for on Gamestop, we're just dealing with the already frail bass pedal here. I have wag my finger at EA and Harmonix here, this policy was clearly constructed to take advantage of people in my situation. $40 would be reasonable, $120 is just insane and is a slap in the face to a long time Harmonix fan like myself. Like I said, I take responsibility for my mistake and even am willing to send EA back the broken pedal right now but that is no excuse for them to inact such an extravagent fee.

[Fatal1ty_Reaper]

Sounds to me like you made the mistake here, not HMX... Now it was a simple mistake, and the insane fee is just HMX covering their asses. Contact them and explain the situation and I'm sure somthing can probably be worked out.

[Kevhouse]

Yeah, just give them a call and tell them you have it and you'll send it in. I can't imagine why they wouldn't reverse the charges once you send it.

[ItotheCtotheE]

this policy was clearly constructed to take advantage of people in my situation.


Take advantage of people who don't return things that are broken because they don't listen? I say that you deserve to have to pay 120$ for foolishness.


Also this has to do with people calling and saying they need a new one, when they don't so that they can have a second one. People were doing this for guitars. It's a deterrent. Supply is short enough as it is.

[Sircrapsalot5000]

I acknoweldge that I made a mistake here, but I think they made a mistake in charging 10x what it is worth and 1.5x times what the entire drum kit retails for. I will contact them tommorow but even if they do allow me to send it back I think the $120 fee in unacceptable from any angle I look at it. Like I said, $40 is a reasonable fee if they want to cover their asses, $120 is just them trying to make a profit off of the situation and I really do feel that it is wrong. I also just want to add $120 would be reasonable if it were the full drumset of the guitar. It's just a bass pedal though and a poorly designed one (probably to cut costs) at that. I honestly can't wrap my head around the figure they came up with for this, $40 would be a big enough deturrent would it not? And the fact is that even if they do allow me to send it back and reverse this there is probably gonna be another poor guy who ends up in my shoes who actually gets stuck with the costs.

[Fatal1ty_Reaper]

It makes perfect sense, think of it this way:

Supplies are short, everyone wants extra peripherals but they cant get them. So what do I do? I contact them and say my guitar is broken and I need a new one, so they send it to me but I keep the old one. Because I want two.

What is that guitar worth? $80 max, and I'd be willing to pay that $80 in a heartbeat so why do I care if they charge me $80? Simply, I don't. And so I take advantage of the system to get a guitar that they really don't have a large supply of.

But what if they charge $120 for that $80 guitar? Well then I'm much less likely to exploit the RMA system right?

Thus the reason they price it so high (and it's the same for everything, $120, they dont bother changing it per piece of equipment), it keeps people from taking advantage of them.

[Drossvirex]

Yeah I have to agree that $120 is bull****. Hopefully it's for a good reason related to production issues. I seriously doubt they won't refund you if you send it back. If they don't then that is not a plus for them.

[Sircrapsalot5000]

Yeah, I understand the logic behind the $120 for the full kits and guitars but not neccessarily for the pedals, especially considering that the ideology you mentioned is worthless with just a pedal stand-alone. One possible explanation is it might just be that they aren't taking into account this is an extension to the drum kit and not the entire drumkit itself and therefore they come up with that figure but if that is the case they should lower the fine in for it. It's a very fragile piece of equipment to begin with.

And just to reiterate myself, I know I made a mistake here. My viewpoint is just that $120 is a bit of an irreasonable punishment for people who made this mistake in regards to the drum pedal alone. If your viewpoint is that I am just an idiot who deserves this I can respect that but I am not made of money and feel it was an honest mistake and am sure this policy is going to put a dent in at least few other people's wallet who, like me, meant no harm as well.

[espher]

Congratulations on your epic failure and inability to engage in simple communication. May your $120 donation fund Harmonix in their efforts to secure some Zep.

Regards,
espher



In all seriousness, there's nothing wrong with them putting down a steep deposit. Back in the good ol' days when you would rent a video game console or VCR you'd put a very, very steep deposit down to deter people from just keeping it. The same thing applies here. It sucks for you that it's a pedal, but it's the same price across the board.

Call and get it sorted out and stop *****ing about the policy being dumb because you got hit with it for not following simple instructions.

Edit to add: Oh, and using the phrase 'slap in the face' in a non-sarcastic manner is instant grounds for you being drug out into the street and shot -- especially if you're deserving of it or if there is nothing remotely close to a 'slap in the face' going on.

Merry Christmas!

[Harsher]

Hmm. I forget how much they charge you if you don't return the guitar on time but it was about the same price and I can't imagine the kick pedal would cost the same, maybe more like a $50 charge would make sense but not as much as the game itself.

I mean the kick pedal alone can't cost nearly that much.

But I can say they made a good profit off you lol.

[Sircrapsalot5000]

Yeah Espher but those deposits were never more then the value of the product so your point is completely invalid.

[BubbaC]

anyone who says $120 for the pedal alone is reasonable.. just wow. fanboy-ism much?

screw that price. they had better have sent him a whole drum set back. cause for $50 more he could just go get and entire new game, with a WHOLE drum set. another guitar. another mic and another copy! this is not a case of dishonesty deterrent. it's a case of EA (not hmx as far as i know) ripping people off.

the ONLY excuse is, they charge you the fee for replacing the entire drum set, even if you only send in the pedal. in which case, since you cant play with out the pedal anyway, you might as well send in the whole kit and get a new one.

did he mess up? yes. and he admits that. so what? you people snapping at him would be just as pissed if it happened to you.

$120 is completely unacceptable for the price of a pedal. and hopefully EA changes that policy and lowers the price. and or makes it clear when you call that they are charging you for servicing the entire drum set, so you might as well send the whole thing in. or instead of them just sending the pedal back. send a whole set back, since they will be charging you for it anyway if you don't return yours.

fair is fair and unfair is unfair. EA has been on very thin ice with myself (and lots of other long time gamers) the past few years. and they continually find ways to raise eyebrows. i feel really bad for EAviolet and other support reps at EA as they get to deal with the pummeling from enraged customers. i dunno what happened to EA. i used to swear by them. but they need to fix their ways. and soon. all that money they care so much about these days will be gone when we get completely fed up, and stop playing their games.

actually.. i figured out where that $120 for the pedal is going... to pay more support staff to deal with all the complaints they've been getting as of late. ;)

[Sircrapsalot5000]

Thank you BubbaC, I was really wondering if I was that much of an idiot for not clarifying with my dad what I should do with a $5 piece of broken plastic. And yeah, I thought about it and that's about what it would cost to make it. I own a preety sweet Roland and I can buy a real kick pedal sensor which monitors the vibrations and processes them into sound based where and how hard I hit them for about the same price. This is just essentially a glorified button which, at most, should retail for $20. I feel the worst part of this is it's not my fault the thing broke, the pedal is just bad design which was probably used to cut costs. I never played with my shoes on and I've always been as gentle as I can be considering I play on expert. There is no excuse for it breaking, my two year old Roland works as well as the day I bought it.

[cjkuhlenbeck]

You guys are missing the point...The pedal most likely costs around 20 dollars...so what? SUPPLIES are LIMITED..So they need all that they can get. In otherwords that can;t afford to give away parts to people because they want a second one. Like espher said, if you've ever rented a VCR of VG console, you;d realize they put a steep deposit request on them. Even renting movies....I've paid at least 600 dollars, for the like 20 movies i've rented in my lifetime. I pay the price, knowing the consequences as did you. You didn't know the extent, but it was appearently a risk you were willing to take. As was I...I'm sorry, but this is ENTIRELY YOUR FAULT, and the HMX deposit isint unreasonable

[aallanscbb]

anyone who says $120 for the pedal alone is reasonable.. just wow. fanboy-ism much?

screw that price. they had better have sent him a whole drum set back. cause for $50 more he could just go get and entire new game, with a WHOLE drum set. another guitar. another mic and another copy! this is not a case of dishonesty deterrent. it's a case of EA (not hmx as far as i know) ripping people off.

the ONLY excuse is, they charge you the fee for replacing the entire drum set, even if you only send in the pedal. in which case, since you cant play with out the pedal anyway, you might as well send in the whole kit and get a new one.

did he mess up? yes. and he admits that. so what? you people snapping at him would be just as pissed if it happened to you.

$120 is completely unacceptable for the price of a pedal. and hopefully EA changes that policy and lowers the price. and or makes it clear when you call that they are charging you for servicing the entire drum set, so you might as well send the whole thing in. or instead of them just sending the pedal back. send a whole set back, since they will be charging you for it anyway if you don't return yours.

fair is fair and unfair is unfair. EA has been on very thin ice with myself (and lots of other long time gamers) the past few years. and they continually find ways to raise eyebrows. i feel really bad for EAviolet and other support reps at EA as they get to deal with the pummeling from enraged customers. i dunno what happened to EA. i used to swear by them. but they need to fix their ways. and soon. all that money they care so much about these days will be gone when we get completely fed up, and stop playing their games.

actually.. i figured out where that $120 for the pedal is going... to pay more support staff to deal with all the complaints they've been getting as of late. ;)


its a standard deposit, it doesn't matter what you send back its 120 dollars to have it done, just call them and send them the pedal in, your not paying for the product, your paying for the assurance of them not getting ripped off.

[BubbaC]

Thank you BubbaC, I was really wondering if I was that much of an idiot for not clarifying with my dad what I should do with a $5 piece of broken plastic.

no no...dont get me wrong. that was still pretty dumb. :rolleyes: but the price for the pedal alone is completely unreasonable.

any time the replacement costs more than the product new from a store. it's a scam.

"here's a bottle of pepsi for a $1. when it runs out you a new one for $5."
"well screw that, i'll just buy a new one at the store for another $1"
"HAHAHA we win cause you can't do that!"

[BubbaC]

your not paying for the product, your paying for the assurance of them not getting ripped off.

not buying it. i get the point. but i'm not buying it with the pedal. with a guitar or drumset. yes. the pedal no. it should be a $50-60 deposit. thats enough of a deterrent for something that you can wait a few months and probably pick up for $20-$30

[Superfro]

no no...dont get me wrong. that was still pretty dumb. :rolleyes: but the price for the pedal alone is completely unreasonable.

any time the replacement costs more than the product new from a store. it's a scam.

"here's a bottle of pepsi for a $1. when it runs out you a new one for $5."
"well screw that, i'll just buy a new one at the store for another $1"
"HAHAHA we win cause you can't do that!"


Uh yeah...except here no one is being charged anything unless they don't hold up their end and send the broken item back. Seriously....are you guys like 12 that you don't understand this concept? :confused:

[cjkuhlenbeck]

lol think thats bad, i had a notebook catch on fire, so i called HP to have it replaced. They sent me out a new one (different model, mine was expired). I sent the box in and everything. A month later i got a bill from HP for 8,600 dollars....for a notebook. Turned out fed-ex lost the box, and they took care of it, but still...wow...so stop complaining!
PS. had the notebook appraised before, its only worth 3,100...

[Sircrapsalot5000]

Haha, I meant I was starting to feel dumb enough that it was legitimate to be charged such a ridiculous mark up. I mean people here are justifying the $120 price, I acknoweldge that someone should have to pay for it but come on. It is seriously a $5 piece of plastic we're talking about, $50 would get the message across. Also, to the guy talking about rentals, I edited my post before you posted yours but I pointed out that those companies never charged more then the retail (at least in my experience).

[cjkuhlenbeck]

Bull....look at my second post, i can scan the bill for you tommorrow at work if you don't believe...

[Sircrapsalot5000]

Keep in mind this is a result of a misscommunication and I will probably get this fixed (they will have to take me to court before they get $120 from me) but my point is that it is unreasonable for a company to try and do this. I mean was if some circumstances occured where it was impossible for some poor guy to get the pedal back, some of you (who are nuts by the way) are actually defending this company to milk the situation for all its worth? If they couldn't manufacture enough units to fufill retail needs and warranty needs you have to keep in mind that is not the consumers fault, it is their own got damn fault. Maybe they shouldn't have realeased this until they had enough supplies to meet their own customers needs.

Seriously, I can look at things from more then one perspective and the obvious answer here is this has nothing to do with insuring they get their product back. It is just them wanting to make a buck off the poor bastards who get stuck in this situation and even though I will have my issue resolved I'm gonna stick this one out because I know someone, somewhere, is going to get stuck with these costs and the worst part is 95% of it just going to go into the wallet of the EA execs.

[Sircrapsalot5000]

Oh just read your post CJ. I'm not saying this problem is exclusive to EA, I just think it's an issue of once these companies get the upperhand on you they will milk you for all your worth and I just think it's wrong.

[cjkuhlenbeck]

It is just them wanting to make a buck off the poor bastards who get stuck in this situation.....
Trying to "make a buck as you say would be to just mark you package as unshipped, even though you shipped it. Not because you refrained from returning the product you agreed to ship to them in exchange.

I know someone, somewhere, is going to get stuck with these costs and the worst part is 95% of it just going to go into the wallet of the EA execs.
No, not if they hold to their end of the bargain...

[fourdegrees]

Did you throw away the old broken one? In that case you could just send back the new one and go buy a new rock band bundle.

[xsoulbrothax]

Yeah Espher but those deposits were never more then the value of the product so your point is completely invalid.

Actually, yes, they generally were a hell of a lot more than the value of the product. like $25 deposits on $5-10 items.

They're not charging you for a new pedal - that's not how deposits work. It's funds that are put on hold until you uphold your end of the contract that you sign up for when you pick express to -exchange- the product, and if you bail on your end of the agreement you're agreeing to eat the fee.

It's called cross-shipping, and what you're looking at is how it works simply everywhere. You put down a deposit that's usually much larger than the value of the item so that they'll send the brand new part to you first - the extra money over the value is 'incentive' to send the old part back. Same thing goes for computer parts, I ended up dropping something like a $250 deposit on RAM that was worth maybe $150. If you don't want to pay, either do the normal RMA or just make sure to send back the old part.

As soon as you stop looking at the warranty replacement as an individual instrument store, then it makes a bit more sense.

[Throwgali]

Just to clarify...I also had an issue where I had to return the guitar and if I remember correctly you had two options. One to send in your part first and then wait for a replacement or the express exchange which required you to place a hold on your credit card that would be expunged should you return your broken part. YOU CHOSE to do the express replacement. YOU CHOSE to not read the agreement. I used the express exchange and damn well made sure to send in my guitar as to avoid the charge.

As previous posters have mentioned the hefty deposit is not to recoup the loss of a broken guitar or foot pedal but to deter people from not returning the "broken" items. With so many people wanting a individual peripherals HMX had to place large fees as deterents. Also the idea that breach of contract fees never exceed the price of the item is absurd. Try renting a canoe or a bike and then don't return it, they will charge you an arm and a leg for their inconvenience. Does anyone rememer how damn much blockbuster would come after you if you never returned a video before they switched to their new system?

You were irresponsible and naive, that being said I feel for you because I've done stuff like that before. It sucks but it's your fault.

[sa_nick]

What the hell? Whats with all the hate here? $120 isnt too much to charge but they should at least contact you to say "you have 1 week left to send back your item or you will be charged" or whatever.

Surely they'll refund your money if u send it back now. Well they should... but they are EA, so who knows.

[xsoulbrothax]

What the hell? Whats with all the hate here? $120 isnt too much to charge but they should at least contact you to say "you have 1 week left to send back your item or you will be charged" or whatever.

That'd actually help, yeah. I don't see any reason for them not to send an email to whatever address is linked to your rockband account name. Or maybe they do, I dunno if anybody else on here has not sent in the broken stuff without working it out beforehand. They do say straight away 'you've got 30 days to return the old guitar in this box,' but an automated email can't hurt.

They've got human beings working all along the chain that are helpful when you call and speak to them, so I'm confident the OP will be able to get it worked out.

[Sircrapsalot5000]

They did not contact us at all, I remember back in the early (or at least earlier) days of Blockbuster I would get called if something was a day overdue or anything. And I really think it's ridiculous some of you are defending this corporate greed. Like I said before, $40 would recoup their losses and make them a preety penny. $120 is just insanity.

[Transbrak]

the facts are you entered into an agreement that you would send the pedal back or be charged 120 dollars, how is corporate greed an excuse for not holding up your end of the bargain.

[Phrank-E]

Yeah, I understand the logic behind the $120 for the full kits and guitars but not neccessarily for the pedals, especially considering that the ideology you mentioned is worthless with just a pedal stand-alone. One possible explanation is it might just be that they aren't taking into account this is an extension to the drum kit and not the entire drumkit itself and therefore they come up with that figure but if that is the case they should lower the fine in for it. It's a very fragile piece of equipment to begin with.



Nonsense, You can use two pedals for double kick if you get a mono 1/8 "Y" adaptor. I had to build a second pedal. You can also buy a metal Hi-Hat pedal meant for an electronic kit such as the Rolands... Which will ironically cost you about 120 bucks :)

[aallanscbb]

its not greed because they aren't making any money off of it, if anything they are losing money because of their faulty products, the only people they are making money off of are ******s that are either looking to scam a free product or ******s who don't read the agreement and don't send the broken product back. (which doesn't really make much sense because why would they just send you a free item without any physical proof that the pedal is broken) they have one standard deposit for everything, even if you were sending the whole drum kit - 120 dollars, a guitar - 120 dollars, a mic 120 dollars, and remember they are also assuring themselves that if you rip them off, you've paid for the express shipping as well that they have fronted.

[Ultrace]

Take advantage of people who don't return things that are broken because they don't listen? I say that you deserve to have to pay 120$ for foolishness.


Also this has to do with people calling and saying they need a new one, when they don't so that they can have a second one. People were doing this for guitars. It's a deterrent. Supply is short enough as it is.
You hit the nail on the head. I'd say the OP is fortunate to learn this kind of lesson so young in life and for so cheap too. :)

[Superfro]

And I really think it's ridiculous some of you are defending this corporate greed. Like I said before, $40 would recoup their losses and make them a preety penny. $120 is just insanity.

Stop saying stupid stuff like this beause it's not helping your case at all. They're not looking to make money out of this situation at all. They're replacing items free of charge. But if someone is looking to scam them, you can be sure they're well within their rights to get something out of it, and use the $120 charge as a DETERENT to keep stuff like that from happening.

You know what I would've done in this situation? I would've contacted Harmonix and started the process of getting this corrected due to a "misunderstanding". Coming on the boards and *****ing about it because you didn't understand it doesn't make anyone but you look foolish.

"Corporate greed" :D

[Ultrace]

I mean was if some circumstances occured where it was impossible for some poor guy to get the pedal back, some of you (who are nuts by the way) are actually defending this company to milk the situation for all its worth?
But we're not talking about some poor guy. We're talking about you, who decided not to send the pedal back after the company said to. You made that decision, and therefore have to work out the consequences.

We're not debating hypotheticals, but if we were, I'd probably point out that "some poor guy" who was unable to get the pedal back would have told the person that over the phone and they would have sent the RMA to him without sending the replacement item along until the original made it back. That's the way to avoid getting the $120 charge. Of course, it requires you to actually uphold your part of the bargain.

Bottom line, if you came here looking for sympathy because your father told the company the equipment would be returned while you just decided that you knew better, you're going to be sorely disappointed.

[J_Chuggalot]

This is pretty standard fare with many companies & replacement programs. Working in the cellular phone industry, customers who do warranty replacements for a manufacturer's defect get billed a rather hefty non-return charge if they neglect to ship back the broken handset within a bill cycle or so.

That being said, we do still credit the fee off if we get the old equipment back within a certain timeframe. I'm sure EA will still credit the $$ if you call em, explain your situation, and ship back the old pedal.

[SSPWOLF]

No to be overtly offensive...

But it's written in black and white that you have to return the item or you will be charged. It's not fine print, it's not hidden. You even have to choose the option "express shipment" and agree to be charged wherein you are told very clearly what the charge is for.

It isn't like you can accidentally click on the wrong link, accidentally give them your credit card number, and accidentally not know why they are charging you 120 bucks.

Your dad doing it for you doesn't change the fact that it's his money.. he should have been on the horn with you to discuss it, and if he was then you should have done what you were supposed to.

Arguing about the money is arbitrary.. the reasoning behind what it's for is unimportant. The simple fact of the matter is that in there were MANY opportunities for the person who "took care of it for you" to realize he was at risk to lose his money.


When people get indignant over thier own mistakes it just goes even further to explain why we pay so much mark up on consumer products. Businesses have to put up with people like this all the time, and often at the cost of the business.

I'm honestly surprised you didn't go screaming about a lawsuit, it would fit in with my already low opinion of your average consumer.

[espher]

Yeah Espher but those deposits were never more then the value of the product so your point is completely invalid.

Oh, that's weird.

I didn't think the SNES was a $500 system, but that's what I used to put down for it.

I guess that makes my point that you've got no one to blame but yourself for this stupidity invalid.

What's your address? I'll send you a helmet for Christmas.

[SSPWOLF]

What's your address? I'll send you a helmet for Christmas.


LMAO......

[Sircrapsalot5000]

I'm assuming most of you are idiot fanboys who think this company could do no wrong but I'll make my last points. First off, I am getting this worked out. The point is thats it's just stupid to charge $120 for a poorly made piece of plastic and I only knew of this because of the situation. I'm not an idiot who can't honor a contract, I just wasn't aware of it and now that I am fixing this. All I'm saying is this contract is for people who are already EA's customers and it's never good form to charge your customer's up the ass, stupid mistake or not. I'm done with this thread.

And Espher, you talk tough but let's face the facts. You're probably an overweight 24 year old virgin with ****ing grease and acne pouring off your face, a short temper and a **** basket right by your computer since you're probably one of those people too lazy to get up off their seat for at least 48 hours after they sit down. And I'll just take a stab and guess you have horrible as **** hemoroids which are so painful that it litterally hurts to live. The only way to subside the pain you go through when you look in the mirror is by going onto the internet and saying incredibly generic insults like "I'll buy you a helmet" then thinking you come off as witty. Your oppinion means nothing to me.

I'm outta here *****ezz.

[Superfro]

I'm assuming most of you are idiot fanboys who think this company could do no wrong but I'll make my last points. First off, I am getting this worked out. The point is thats it's just stupid to charge $120 for a poorly made piece of plastic and I only knew of this because of the situation. I'm not an idiot who can't honor a contract, I just wasn't aware of it and now that I am fixing this. All I'm saying is this contract is for people who are already EA's customers and it's never good form to charge your customer's up the ass, stupid mistake or not. I'm done with this thread.

And Espher, you talk tough but let's face the facts. You're probably an overweight 24 year old virgin with ****ing grease and acne pouring off your face, a short temper and a **** basket right by your computer since you're probably one of those people too lazy to get up off their seat for at least 48 hours after they sit down. And I'll just take a stab and guess you have horrible as **** hemoroids which are so painful that the only way so subside the pain is by going onto the internet and saying incredibly generic insults like "I'll buy you a helmet" and thinking you come off as witty. Your oppinion means nothing to me.

I'm outta here *****ezz.

Also, I'm sure he'll be sending by UPS, so that he can track the helmet, so be sure to not use a PO Box.

[espher]

Hey now, he got the overweight part right.

He's at least as credible as Miss Cleo now.

A nineteen year-old e-thuggin' Miss Cleo relying on his sugar daddy daddy.

[Wanny1]

Yea explain to them the situation. I emailed EA support because I got charged 125$ when the service in Canada wasn't even available and they removed the fee. Support was cool.

[Quastor]

I'm assuming most of you are idiot fanboys who think this company could do no wrong but I'll make my last points. First off, I am getting this worked out. The point is thats it's just stupid to charge $120 for a poorly made piece of plastic and I only knew of this because of the situation. I'm not an idiot who can't honor a contract, I just wasn't aware of it and now that I am fixing this. All I'm saying is this contract is for people who are already EA's customers and it's never good form to charge your customer's up the ass, stupid mistake or not. I'm done with this thread.

And Espher, you talk tough but let's face the facts. You're probably an overweight 24 year old virgin with ****ing grease and acne pouring off your face, a short temper and a **** basket right by your computer since you're probably one of those people too lazy to get up off their seat for at least 48 hours after they sit down. And I'll just take a stab and guess you have horrible as **** hemoroids which are so painful that it litterally hurts to live. The only way to subside the pain you go through when you look in the mirror is by going onto the internet and saying incredibly generic insults like "I'll buy you a helmet" then thinking you come off as witty. Your oppinion means nothing to me.

I'm outta here *****ezz.

Hey hey hey now. Let's keep our facts straight. I'm the one with the horrible hemorrhoids.

[cjkuhlenbeck]

Isint it funny how when they come here looking for someone to support their idiotic views, and when no one gives them it, they turn and start calling everyone a-holes, and b**tchs? BTW, SSPWOLF, read farther back, he did threaten to take it to court, and Espher....your awesome...just figured id let you know..lol...helmet..

[sporkBrigade]

If $120 dollars was enough of a deterrent for the pedal, your dad would have remembered to tell you. At what price would your dad have contacted you and said "Son, if you don't return that pedal I'm going to cut your balls off"? Maybe that price is $500. If so, then that's the price they should have charged you. No matter what that magical price point is, 120 obviously wasn't high enough.

We aren't talking about cost. You weren't buying a new pedal, so any attempt to talk about the value of the pedal itself is pointless. We're talking about a deterrent. A deterrent needs to be as high as it is required to get you to take it seriously. There is no limit to that, as there is no limit to how forgetful we humans can be. You're not an idiot, you and your dad made a simple mistake. The price is justified however, and I would argue it needs to be higher in your case.

The real point is this. Contact EA. They don't want your $120, they want their broken pedal back. See what happens. Sure, they might keep the $120, and rightfully so. But stop trying to pass the blame on a forum and try to send the pedal back. I've been forgetful too, but talking to the right person on the phone is going to do a lot more for you then posting here. Oh, and be really nice. I've worked in Customer Service for 6 years now and there are still those that don't realize that I give free s*** to nice people, not rude ones.

Edit: Holy crap. 2 pages of flame war in the time it took me to type this. Espher, you devil.

[Transbrak]

anyone else hope he gets charged ever penny of the 120 dollars?

[tbradshaw]

The $120 dollar fee is not for the instruments. It is a processing, shipping, and handling fee. The agreement is clear: "We will rush process your order, send you an instrument before even validating your warranty, at absolutely no charge to you IF you mail back the broken piece of equipment back to us."

This broken equipment is proof of manufacturing defect that allows them to recouperate their losses with the manufacturer.

If you do not return the broken instrument, then you are charged for the full processing, handling, and shipping fees. The amount is $120.

As with any legal agreement, please read the contact text in detail before agreeing to the terms set forth. If you are uncertain the ramificants of that legal agreement, consult your lawyer.

[espher]

I am a fiend.

[tbradshaw]

In response to the original poster's childish flameout, I'm closing the thread.