MrGlass214
12-24-2007, 05:31 PM
I don't know is this has happened to anyone before, but if it has, please don't flame me for it. Here's what happened (as told through an e-mail I sent to EA that has yet to be replied to after five days)
"I have a Playstation 3, and my Rock Band wireless guitar stopped working properly. So, I signed up for a replacement guitar and checked the option in which I would give you my credit card number, you would ship me the new guitar in two days, and I would ship you my broken guitar in the same box. Here are the problems:
1. It is, as of this writing, four days since I signed up for the replacement (not really a major problem).
2. I recieved the box, opened it (for some reason it said "Xbox 360 Wired Guitar" although I have a PS3), and found that there was NO GUITAR inside. There was, however, a paper acknowledging that there should have been a guitar inside (it said something like "How to ship your broken guitar, Step 1, remove NEW GUITAR from box, etc.).
Now, this is extremely weird. I hope that nobody at Harmonix is taking advantage of my mother's credit card number. I am sure that that is not the case. Moreover, I am almost positive that nobody stole the guitar because the box was sealed up with tape when I got it. But I would really like my replacement guitar to come by Monday, as I have relatives coming down and would really like to share Rock Band with them. Can you please instuct me as to what I should do with the box you sent me and what will happen concerning my actual replacement guitar?
Thank you."
Has the empty box deal happened to anyone else? How do I resolve this so that I get a new guitar?
Thanksin advance.
"I have a Playstation 3, and my Rock Band wireless guitar stopped working properly. So, I signed up for a replacement guitar and checked the option in which I would give you my credit card number, you would ship me the new guitar in two days, and I would ship you my broken guitar in the same box. Here are the problems:
1. It is, as of this writing, four days since I signed up for the replacement (not really a major problem).
2. I recieved the box, opened it (for some reason it said "Xbox 360 Wired Guitar" although I have a PS3), and found that there was NO GUITAR inside. There was, however, a paper acknowledging that there should have been a guitar inside (it said something like "How to ship your broken guitar, Step 1, remove NEW GUITAR from box, etc.).
Now, this is extremely weird. I hope that nobody at Harmonix is taking advantage of my mother's credit card number. I am sure that that is not the case. Moreover, I am almost positive that nobody stole the guitar because the box was sealed up with tape when I got it. But I would really like my replacement guitar to come by Monday, as I have relatives coming down and would really like to share Rock Band with them. Can you please instuct me as to what I should do with the box you sent me and what will happen concerning my actual replacement guitar?
Thank you."
Has the empty box deal happened to anyone else? How do I resolve this so that I get a new guitar?
Thanksin advance.
