Warranty return problems

[GAHusker]

My bass pedal broke 12/13 and I submitted an express RMA the same day. The status of the RMA was "label printed" for a week, and UPS only showed "billing information received". I contacted EA support twice (on 12/20 and 12/22) pointing out that the bass pedal hadn't shipped and in both cases, the response I received was a generic "it's shipped, UPS just hasn't updated the info yet" response.

Later on 12/22, someone at EA e-mailed me and said that, in fact, the pedal didn't ship so they were going to cancel my first RMA and re-submit it, which was done on 12/22. Now it's 12/27 and guess what? The EA support site shows "label printed" on the status page and UPS shows "billing information received". So much for two-day air service. It's now two weeks after submitting the first RMA and I have no replacement pedal.

What a mess. Here's hoping I get a replacement pedal in 2008. Any help by one of the EA employees monitoring this forum would be appreciated.

[EAxViolet]

Could you please PM me with your incident number and/or RMA number so that I can follow up with this for you? I apologize that the replacement request keeps failing and will do everything I can to ensure that you receive your pedal and that this issue is investigated so that it can be corrected going forward.

~Violet

[J_Bone]

I'm right there with ya Husker. Same exact issue here. My pedal broke on the 15th. I sent in a follow up question and still have yet to have any contact with EA. I am growing tired of looking at my account and seeing "Label printed" beside my Express RMA and "Unresolved" by my follow up question.

Gonna go practice the guitar some more so I don't need star power. My current strat (second one) doesn't activate on tilt, although most of the time it just activates when there is enough. Gonna wait until the last possible minute to send this one in. Maybe they will eventually make one that works.

[GAHusker]

Could you please PM me with your incident number and/or RMA number so that I can follow up with this for you? I apologize that the replacement request keeps failing and will do everything I can to ensure that you receive your pedal and that this issue is investigated so that it can be corrected going forward.

~Violet

Violet,

I'm getting the message that private messaging has been disabled by the administrator, so I'm posting the RMA info here & hope you see it...

The reference # is 071222-010650.

The second (current) UPS tracking number is 1ZW1A1828799921014 .

Thanks for your help.

[GAHusker]

A new RMA was opened 12/27, and that's the last I've heard (and it's still the status in "My Questions" on the support site). Please help.

[MercilessGunner]

I'm in the same boat... It's been over a week and my new petal has not been shipped yet... :(