Frustrated with the "empty box" return...

[PunkJr]

I've been trying SO hard to give EA the benefit of the doubt due to the number of returns, etc... I've been playing with a borrowed GH2 X-Plorer, working on my drumming & singing... but now I'm very upset.

I received my empty box almost 3 weeks ago. I packaged up my defective Strat, put it into capable hands of UPS and waited.

Today I received an EMPTY box in return with a "Complete" listed on my account at the EA support page.

As of right now, I've been on hold with EA for 23 minutes.

Are things really that bad over there?

[PunkJr]

Okay, after talking with a REALLY awesome customer service rep at EA, I'm very happy with the response I got.

I was frustrated, now I'm just impatient. *laugh*

[Yeknom]

I feel your pain, my guitar broke within an hour of playing (first day too). Sent a request for a replacement the 21st of November, recieved the empty box (mind you, with express shipping) a week and a half later. Sent it back and I just (yes, JUST) recieved my guitar a few hours ago. That's right. It took more than a month to replace my guitar.

[ar3tardedllama]

hey punkjr, how did u talk to them? I have been on hold for like 20 min so I stopped

[Demonking584]

Thats odd, I filled out the form on their EA site 3 days ago and got my new one today. I got the express 2 shipping by giving them a credit card number though, maybe they send it faster that way... :confused:

[AlteredAnxiety]

Demonking, you must be lucky. I filed for the two day airmail a little less than a month ago and the UPS tracker says it still hasn't been shipped. I'm getting worried they're going to charge my credit card before i even the get the box to send mine back.

[PunkJr]

hey punkjr, how did u talk to them? I have been on hold for like 20 min so I stopped

I literally waited on hold for almost 35 minutes, but once I got someone on the other end, they fixed the problem immediately. :)

[AvalancheBeast]

Thats odd, I filled out the form on their EA site 3 days ago and got my new one today. I got the express 2 shipping by giving them a credit card number though, maybe they send it faster that way... :confused:

You had to pay to get it replaced? or just pay to speed up the shipping?

[ar3tardedllama]

so punkjr, what did they tell you? are they shipping a new guitar to you?

[ar3tardedllama]

ok, I waited 45 min and finally got ahold of them