EA total letdown

[roachv]

okay i first want to say that ea is by far the worst company that i have ever dealt with. first i spent alot of money for this game and expected it to work right out of the box. after opening the box and all the contents they forgot to pack the microphone in. dont ask me how this happens but i thought okay i will overlook this. after filing the complaint day one they sent one out. then after 10 minutes of playing the guitar the damn thing didnt work. where is the
quality control???? they dont care and rushed this product out for the holiday season. so after calling a NON toll free phone number for 2 days with not ever connecting through i finally got to talk to a real person today. well the guy had very and i mean very bad english. i could barely understand what he was saying. he had no clue to what he was talking about.. so they sent me a replacement. after i received it, it was a total joke. i opened the box to find the strum bar completely crushed inside the guitar??? how did this ever leave the production line??? ups did not do this cause the box was fine. i have been trying to call them with no luck for the last 2 days cause im trying to figure out which guitar i need to send back first. i had enough of this crap. i am filing a complaint with the better business bureau but doubt that will do anything. they should do a total recall and issue gift cards of something for people who have had problems since opening the box. all the days and money and i got to play the game for about 10 minutes!!! sorry for the vent but i am really ticked off about this.

[phulcrum]

Why don't you threaten to sue them while you're at it?

[roachv]

Why don't you threaten to sue them while you're at it?


you must be one of the lucky ones with no problems... anybody in my shoes would be ticked.

[phulcrum]

Actually my guitar busted last week. Started an RMA via the web and so far no problems. Got my empty box in the mail yesterday and sent out my guitar.

[roachv]

just wait and see.

[Xanthous]

Wall of Text crits me for 5,289 damage.

[phulcrum]

Yes, I'm sure that just because you had a bad experiance I will to. Even if they do screw something up I have the patience to wait until they get it right. Maybe you should learn some of that... or you can cry some more. Please, don't cut yourself. It's not worth it.

[roachv]

you think i am the only one with problems?? its been confirmed that 90% of the game products are faulty. and no i dont have patience for something new not working right out of the box.

[JB4GDI]

You sure you called the same place I did? Both times I called (for guitar and bass pedal) they spoke clear english, were both very quick and helpful, and the guitar I got back arrived safely in bubble wrap (waiting on the drum pedal).

For all it's worth, my condolances for being really unlucky.

-Jaime

[roachv]

yea i have no luck. what number did you call?? i have been trying to call since 7 pm and still havent gotten through???

[JB4GDI]

I called 1 (650) 628-1001

Both times I called during lunch breaks (around 1:00 PM EST). First call got through in 2 minutes, second one took me 10 minutes of waiting.

-Jaime

[Lostcause357]

I know what you mean, If im spending over 100$ for a game I expect it to work, but sadly enough that doesnt happen. My guitars tilt doesnt work, which is fine because I use the back button anyway but my friends are trying to play and they have no idea why the "save friend" isnt working because they cant tilt it. And my drums havent worked at all, the blue pad is completly unresponsive.

And I sent an express delivery replacement thing in 2 days ago and it still says all they have is the shipping info.

Hopefully my replacements will work whenever they get in. (Could somone tell me how long it took for their stuff to get in?)

[davidshek]

you think i am the only one with problems?? its been confirmed that 90% of the game products are faulty. and no i dont have patience for something new not working right out of the box.

90% eh? And just where did you get that number from?

Oh I know, you pulled it right outta thin air! :)

Confirmed? By whom? I'd believe that 90% of the people on these forums might have faulty products, but that's because the people without problems aren't on here complaining.

Sorry you've had problems, but I have had great experiences with EA both times I've had to contact them (once for guitar, once for USB hub). Each time I've called, I've spoken to someone who spoke great and very clear English with no discernible accent.

You just said you've been trying to call after 7 PM. Maybe you should try calling before the end of normal business hours in the U.S...Then you'll actually get somebody on the phone here instead of wherever they outsource their after-hours support.

[roachv]

well with the hours i work and cant call during normal hours. i did just get off the phone. got a good guy this time. although they wanted to slap another 128 dollars back on my credit card.. nope!

[AVC808]

i know a lot of us are tired of seeing the same crying and angry tirades over and over again, and yes, the calm and collective ones like us experienced the same issues and have more patience and refrain from public outcry, but dont get on their case. they're frustrated. they need to vent. do i wish they did it somewhere else? yes, but i dont blame them. maybe if my ps3 guitar, drums, and mic all crapped out at once...and i got them replaced only to find that the replacements are all doa, then did it again and got xbox versions instead, and did it again and got empty boxes, i'd probably get really pissed off too.

luckily i had a painless process replacing it through the online method. id recommend that to avoid talking to one of those outsourced guys. i realize some of you have certain circumstances to bring attention to and might need to speak to a live person. has anyone ever tried politely saying, "i'm sorry, but i'm having a really hard time understanding what you're saying. can i please speak to a manager that can speak clearer english?" hopefully they dont hang up on you and transfer you to someone that can help :) I heard some people say they were transferred to an EA call center and they were a lot more helpful. I would think to have a chance at speaking with them you would have to call during normal business hours. to be safe pick mid-day eastern time. that way if theyre based on the west coast you wont be calling before they actually open for business.

[theMasterJuice]

"i'm sorry, but i'm having a really hard time understanding what you're saying. can i please speak to a manager that can speak clearer english?"

funny you said that, 2 weeks(ish) ago I asked to speak to someone who could speak clearer english and they actually gave me to some guy who was actually english. I thought he was gonna ask me to go out and get some tea.very fun experience and possibly the best 10 minutes of my day (not really, but up there), I got my guitar 2 days later : ).

[impimpin247]

eveyone is not tired of hearing everyone vent or people would quit writing in these threads. that guy made perfect sense cause i am going through the same problem. i played on my xbox for 3 days and sent it back and still havent gotten my replacement and i did the online and phone ways. they told me they lost my rma number and are going to send me out a new guitar and it should be recieved by next week:confused: that will make a a good month without a guitar that is a joke very poor customer service from a major company. the better business burea should be called to many problems! what a waste of 180 bucks i should just baught a karooke machine:mad:

[Joten91]

You should've let them slap down the $128. They would've sent you a replacement within 3 days and then you send the box with the busted one after you get the new one. If you send it in then they take that $128 off your card. The charge is there so you don't request a peripheral and never send in your broken one

[Xerosnake90]

This is why I'm glad I have a GH3 guitar, incase the Rock band one breaks. If the drums break that'll suck, but I'll still have guitar and vocals to keep me entertained.

[Ghawk7412]

Man this sucks feel relly bad for you I must have gottan lucky when the one I got came in by UPS there was nothing wrong with it and still works fine.

[Transbrak]

yeah 90% are faulty.....great job makin up facts to support your argument. you remind me of micheal moore.

i got an replacement drum set took 2 days to get here, best customer service ive ever had really.

[Kabooki]

You know, I'm kinda tired of hearing all these people saying HMX needs to be reported to the Better Business Bureau. For something like that to be necessary, there has to be a major problem that HMX knows about and is not trying to correct, in the process, intentionally defrauding customers. Nobody actaully knows how many people are having problems with their peripherals, although I would imagine it's a small amount or you'd see more people complaining online. LOTS more. Personally, the downstrum on my Strat broke after about 3 weeks so I went online and had them put the hold on my card, got my replacement guitar 3 days later, and sent the old one back. Pretty good for living all the way out in Hawaii.
As far as intentionally defrauding all their customers, HMX knows that their instruments are having problems and they have been getting input on how to fix them. I don't know how much more Harmonix can do to try and fix these problems.
It seems that the outspoken people are the ones trying to make themselves seem like the majority, when in fact they are the minority.

[CENACHAINGANG54]

you think i am the only one with problems?? its been confirmed that 90% of the game products are faulty. and no i dont have patience for something new not working right out of the box.

I TOTALLY AGREE!! I just sent in an RMA for count it my 4th drumset! I have no patience when I spend $180.00 on something that should be working correctly the first time! ALl the people that are making comments, you know if this was anything else you would be just as pissed!

So I agree EA needs to get this right and hopefully this is the last set I have to send in! !

So Roach I totally feel you on this topic! This is not bad luck but POOR QUALITY CONTROL IN THE BEGINNING! I even had a manager over returns at EA tell me that they knew alot of returns were coming due to rushing them out!

[gsu_paintballer]

Yea. I agree. Nothing worse than being able to do an RMA on the internet, and NEVER even have to speak to anyone, and get the guitar in 3 days.

Thats horrible.

/sarcasm

[CENACHAINGANG54]

[/QUOTE]It seems that the outspoken people are the ones trying to make themselves seem like the majority, when in fact they are the minority.[/QUOTE]

We are far from the minority! Ea has stated to me that about 90 to 95% of all RB's were defective. Most of them had to do with snapping pedals! Plus I can tell you really spend time reading the forums, cause if you did you would not have made that statement!

However this is not a Harmonix problem. See Harmonix made and produced the games. They also got the companys behind them for the instraments like Roland, Ludwig and Boss. However EA produced the instraments which is why they are the ones replacing them and having you deal with them.

Just like the Guitar for the GH series. Even when Harmonix was over that series it was Red Octane that made the guitars so you had to go through them to get them replaced.

So as far as Harmonix part goes they did well. But they chose EA to handle everything else and this is the reason everyone keeps putting things on Harmonix.

However I would think that they would have some pull to make sure EA starts sending out quallity stuff. Cause due to all of this I know for a fact RB lost some sales this holiday season to GHIII.

[Swirls_o_fun]

These people have the right to be angry about these products. When you buy a car, do you expect it to work correctly as soon as you purchase it? How would you feel if you bought a brand new computer and it didn't work from the first day? These are understandable arguments and vents. Those of you that are talking bad about these people are not thinking clearly. When you purchase a product, the product needs to be fully functional. I got RB for christmas and I already have sent in for a replacement guitar today. I can't strum down and the overdrive motion device doesn't work. EA is the one everyone should be mad. As a person above pointed out, EA were the ones making the instruments not Harmonix. Harmonix did an amazing job on the game. Kudos to Harmonix and lets just hope EA can get their act straight and make some higher quality instruments. Also, does anyone know when separate instruments will be sold in stores for RB? I've been looking online, though not that hard, to find the date but haven't found anything.

[Chewy]

We are far from the minority! Ea has stated to me that about 90 to 95% of all RB's were defective. Most of them had to do with snapping pedals!

Snapping pedals eh? Sounds more like abuse to me. If this number is correct (I doubt it) then whomever said this to used the wrong terminology. Defective implies factory flaw, not breakage due to rough playing.

[gsu_paintballer]

My pedal isnt broken. I must be part of the 5%