Another canucker question

[Makosis]

So is it just me, or has anyone's RMA in canada moved past "New RMA'?
Also by "atleast two weeks to process and shipped" does that mean none of our RMA's are even being touched for atleast 2 weeks?

[Makosis]

*bump to hope questions are answered*

[Blanko]

I have 5 "New RMA's". When/if I receive those I have 3 more :(

[Dartagnan64]

I think they have some technical issues with the website. I actually had to phone them last night to make sure I had an RMA in place. My previous submission apparently didn't work.

If you asked for express delivery, Id phone. If you were going normal delivery route, expect to see a replacement in a year or so :p

Their support so far has been terrible for Canadians.

[Makosis]

I did my RMA with express on the 22nd, so thats why I'm asking if it's just my RMA not being processed, or is it all of ours. I think i'm safe in saying i don't expect a new guitar to show up in 2 days when my RMA hasn't even been looked ast yet. I wanted to know if we were all in the same boat still.

[Fivestarfrog]

Yeah I think we're all in the same boat still. There was another thread somewhere on the forums where someone posted saying that EA wasn't going to be able to deal with Canadian RMA's for a few weeks, just like you said, and it seems like the situation hasn't changed. I filled my RMA out on the 25th (a few hours after I opened my present) and I've been at New RMA ever since.

[DoctorFatty]

Aren't they worried about getting hammered by the Credit Card companies for "express" RMA charges in Canada?

There's an ~1 month timer between when your card gets a hold put on it to when it becomes a charge. If EA doesn't send out the package, then they don't get one back. They don't get a package back, so your hold becomes a charge.

But with credit cards, you can call up Visa or whoever and say "No, they ripped me off, I never received the product, that's a false charge" and then it gets flagged.

I've had the $125 hold on my account for over a week, and I haven't heard a peep about if it's been shipped, or not, or if there's a delay. Nothing. If it goes on much longer and that hold turns into a charge, I will call my CC company and dispute it and I imagine a large number of Canadians will be doing the same thing. I can't imagine that will be very good for EA, though I'm not totally familiar with things like fraud investigations and the penalties associated with it.



I should have just had my RMA sent to Point Roberts. It probably would have gotten there faster.

[nightwing12]

yea thats what i plan on doing as well, if the hold turns into a charge ill be calling my CC company..

[civuck]

Guys... for what it's worth, here's what RockBand support just told me regarding Canadian guitar RMAs. I apologize if I might have got some of this wrong as the CSR was speaking quickly.

Apparently EA - as a way to get around Canuck customers having to pay import customs charges - is shipping a huge quantity of guitars up to Canada to a third-party company (ProGate?). That company is then slapping the tracking number stickers onto the guitars and sending them to our addresses. So because the guitars are not coming from EA directly in the US, there is a delay.

Unfortunately the CSR was not able to offer any ETA whatsoever (my "2-day express" replacement started Dec.26, btw). Apparently we will get emails when the guitars have shipped from this third party company.

That's all I got...

C.

[Dartagnan64]

Well that's more information than I got.

I wonder why they don't have a Canadian distributer for the game with extra guitars. EA has a strong presence in Canada with a lot of their games made by EA Canada. Seems weird they need a 3rd party.

And I'm not sure why you'd need to pay import taxes for something that is a replacement for a purchased product.

Given they had to know that Canada would have the same problems with faulty equipment, it was very short-sighted on their part not to have this set up in advance.