TNTales
01-16-2008, 01:30 AM
This is actually 2 rants. The first is a copy of my rant that I sent to EA technical support through there response system.
Thank you for sending me my new guitar, this one is broken in a different way and I must say it is a nice change from the way the last one was broken. This one was fouled out of the box and I congratulate you spending over a month to send me a broken replacement.
I'll have you know that I paid almost 200$ for this Rock Band set up and had to (after just a day) RMA my guitar for a busted strum bar. The one you send me (over a month later) has a broken tilt sensor. I will commend your customer service as it has been responsive and stellar. I wish I could say the same thing for your product which has been spectacularly underwhelming.
I got a 20% coupon for your EA online store for my wait. Perhaps you could recommend something that won't be broken out of the box. I will definitely think twice before buying another EA product, especially if it has a hardware peripheral. Your quality control is abysmal. The fact that you are having to eat the cost of these replacements should tell you sufficiently that you have failed with this particular item and it needs a complete redesign before being released separately. Until that time you will be sadly without my business, at least as far as the Harmonix imprimatur is concerned.
Thank you for taking the time to read this. I work in customer service myself and know these are not pleasurable to take. Please understand, I am not angry. Rather I feel betrayed and disappointed. Your first outing with Harmonix has done a lot to damage my faith in the brand and the product. I hope this will be remedied.
Perhaps someone with the ability to implement these changes my accidentally see this.
I started m RMA DEC. 9th and just got my guitar replacement (1/14/08). Oh, and the tilt sensor doesn't work on this one. I think when you look at RB and GH 3, you can tell which company made the game and which made the hardware. They'll never be as good apart as they were together. Can't Activision buy Harmonix or EA get Red Octane? Together again, please. That way I can have a great game and peripherals that actually work!
NOTE: I did get a 20% off coupon for the EA online store for my long wait time. Also, my mic works and the drums haven't broken yet, but I'm not done with the career mode yet. Why? Why? Why? For the love of Pete, do a little better QC and go back to the drawing board for the individual peripherals.
Admit it, Red Octane has a lot of patents on the physical design and the specific switch in the GH guitar. It works really good. Now since HMX has to go make something different, their first attempt is terrible.
I hope these are just growing pains and not the sign of designs to come. The stratoclone just can't stand up to the accuracy of the GH3 LP (try playing on expert and see what I mean).
I'm not a shill, I use my GH3 guitar to play RB, sort of best of both worlds (thank god I have a 360, PS3 owners are getting up the butt with no reach around). It would take a lot of convincing to get me to buy anymore Harmonix peripherals. You guys have squandered a lot of the goodwill I bore this company and its creations. I gave you 200$ because I believed in you and you insist on making this thing so damned hard to enjoy.
Single players get half a game (no BWT for solo) and peripherals of questionable quality. I earned the right to rant and I am doing it here. I was thinking of PMing this to someone important but I don't know who and I'm not sure it would matter. I'm definitely not RMAing again, that was a nightmare (I didn't use the express and I'll be damned if I will. After paying 200$ for this set up I shouldn't have to let EA hold another 125$ while they fix what shoudln't have broken in the first place).
I sadly cannot recommend RB to others with the hardware in its current state. Shape up HMX, RB 2 is not getting my preorder as of now. Or will there even be RB 2? Will we have the same spotty hardware and a decade of downloadable content (for which I will need to buy a bigger hard drive for my 360)? Ye gods I hope not.
I hope someone who cares and can actually make changes reads this. I find that the two rarely coexist in the same individual.
Chris
Thank you for sending me my new guitar, this one is broken in a different way and I must say it is a nice change from the way the last one was broken. This one was fouled out of the box and I congratulate you spending over a month to send me a broken replacement.
I'll have you know that I paid almost 200$ for this Rock Band set up and had to (after just a day) RMA my guitar for a busted strum bar. The one you send me (over a month later) has a broken tilt sensor. I will commend your customer service as it has been responsive and stellar. I wish I could say the same thing for your product which has been spectacularly underwhelming.
I got a 20% coupon for your EA online store for my wait. Perhaps you could recommend something that won't be broken out of the box. I will definitely think twice before buying another EA product, especially if it has a hardware peripheral. Your quality control is abysmal. The fact that you are having to eat the cost of these replacements should tell you sufficiently that you have failed with this particular item and it needs a complete redesign before being released separately. Until that time you will be sadly without my business, at least as far as the Harmonix imprimatur is concerned.
Thank you for taking the time to read this. I work in customer service myself and know these are not pleasurable to take. Please understand, I am not angry. Rather I feel betrayed and disappointed. Your first outing with Harmonix has done a lot to damage my faith in the brand and the product. I hope this will be remedied.
Perhaps someone with the ability to implement these changes my accidentally see this.
I started m RMA DEC. 9th and just got my guitar replacement (1/14/08). Oh, and the tilt sensor doesn't work on this one. I think when you look at RB and GH 3, you can tell which company made the game and which made the hardware. They'll never be as good apart as they were together. Can't Activision buy Harmonix or EA get Red Octane? Together again, please. That way I can have a great game and peripherals that actually work!
NOTE: I did get a 20% off coupon for the EA online store for my long wait time. Also, my mic works and the drums haven't broken yet, but I'm not done with the career mode yet. Why? Why? Why? For the love of Pete, do a little better QC and go back to the drawing board for the individual peripherals.
Admit it, Red Octane has a lot of patents on the physical design and the specific switch in the GH guitar. It works really good. Now since HMX has to go make something different, their first attempt is terrible.
I hope these are just growing pains and not the sign of designs to come. The stratoclone just can't stand up to the accuracy of the GH3 LP (try playing on expert and see what I mean).
I'm not a shill, I use my GH3 guitar to play RB, sort of best of both worlds (thank god I have a 360, PS3 owners are getting up the butt with no reach around). It would take a lot of convincing to get me to buy anymore Harmonix peripherals. You guys have squandered a lot of the goodwill I bore this company and its creations. I gave you 200$ because I believed in you and you insist on making this thing so damned hard to enjoy.
Single players get half a game (no BWT for solo) and peripherals of questionable quality. I earned the right to rant and I am doing it here. I was thinking of PMing this to someone important but I don't know who and I'm not sure it would matter. I'm definitely not RMAing again, that was a nightmare (I didn't use the express and I'll be damned if I will. After paying 200$ for this set up I shouldn't have to let EA hold another 125$ while they fix what shoudln't have broken in the first place).
I sadly cannot recommend RB to others with the hardware in its current state. Shape up HMX, RB 2 is not getting my preorder as of now. Or will there even be RB 2? Will we have the same spotty hardware and a decade of downloadable content (for which I will need to buy a bigger hard drive for my 360)? Ye gods I hope not.
I hope someone who cares and can actually make changes reads this. I find that the two rarely coexist in the same individual.
Chris
