RMA Error

[Talon-]

Hi, I sent in a RMA request, and I assumed it got cancelled at some point because the UPS tracker was stuck at "Billing Information Received." The charges on my credit card were also cancelled even though I chose Express. This was about 3 weeks ago.

However, yesterday I got this e-mail.


Dear Steve,

We trust you have received your new Xbox 360 Guitar by now and are enjoying the Rock Band experience! However, it has been 23 days and we have not yet received the faulty Xbox 360 Guitar you’re returning to us.

To avoid a charge to your debit or credit account, please return your faulty Xbox 360 Guitar immediately upon receipt of your replacement. A charge will be posted 28 days after your request for a replacement if we do not receive your faulty Xbox 360 Guitar.

Rock on, Steve!

Electronic Arts

P.S. This email is in regards to RMA # 8013938

What do I do? Clearly I can't send them a guitar within the next 5 days considering I don't have a return box. Also, I only have one guitar 'cause I never received the replacement guitar. Is there some way somebody could just absolutely cancel my RMA request?

This is my tracking number: 1Z 67X 01W 87 9577 162 9

Thanks.

[WildChyld]

I got the same thing even though I returned my guitar over 2 weeks ago.
I sent response emails but no one is responding to me yet.
They really need to fix this return process!

[fiery_ninja]

WTF me too! I sent my guitar well over two weeks ago and i got the same email today. I am going to be furious if i get charged for no reason. From you guys i'm convinced that this is an error. Someone from EA better find out what's going on!