Songs licensed to different accounts..

[Jimmik]

Okay, so here's the deal. I've bought about a dozen songs by around december, or something, and my Xbox breaks so I have to send it back. It comes back about a month later, and I notice something funny. The Police Pack 01 and a few other songs aren't showing up when I play the game. I do a little detective work and I see in the Xbox Marketplace that those few songs are registered to my brother's account. Which is weird, because I didn't buy them from that account. So I can only play these songs when my brother is logged in, usually meaning there are two accounts on my Xbox logged in when I play.

So it's a bit of a hassle, but I get over it. I log in both accounts every time I play (I called Xbox support for some help transferring the purchase history so my main account would think it purchased the songs but they said that was impossible. Ugh). This was annoying but fine until this new patched was released. I run the patch, select my Hard Drive to store the data, while both accounts were logged in, and when I select those few songs they don't work. But they show up still. I scroll over them and no preview for the songs play, but I see em still. When I try to play them, the loading screen comes up and just sits there. My Xbox doesn't freeze and the little band members are still animated. Plus, this time it's more songs than just the ones I had before. I really have no idea what the F is going on.

I tried re-downloading all the songs that were "corrupted" to no avail. I'm not quite sure what to do. Thanks if you've read this far. If I can get any help or advice, it would be very welcome. Let me know if I've missed any details.

[Frederf]

It's not impossible for them to do it, they just would rather not since it's work. The messed up thing is that your DLC should work when you're offline and it shouldn't matter what profile. We both know why that is, because the Xbox is different after the service.

The data isn't corrupted, it's just being shut down by the DRM rights. Seeing them listed but not playable is the game not handling your complicated selection correctly.

What you have to do is call up Microsoft customer support and get all your DLC reassigned to your current Xbox. Then it won't matter whose account it's associated with unless you drag your HDD over to someone else's Xbox and want to play. Be firm, get name and some kind of employee identification number so they realize they can't hang up on you without jeopardizing their jobs. If they can't help you, get their boss. Transferring the DLC rights is part of the checklist for servicing Xboxen.

Don't get angry at the representative, the poor saps doing the dirty work, but be angry at Microsoft for not following through.

[Bullseye]

Excellent information here. I have a similar yet slightly different concern.

I've downloaded music using my original xbox live account, but have since come to mainly use a character created w/ my wife's account. I've noticed that the ingame music store shows zero purchases under her account, even though the DLC songs are on my hard drive. Is there a way to reflect which songs have already been paid for and downloaded onto my HDD? I find it a bit of a hassle to have to juggle accounts to purchase music. It almost defeats the purpose of having the ingame store.

[GibGirl]

OK, to the first poster - there's a bug in the way Harmonix is tracking music on the machine post-patch. You still need to have both accounts logged in the way it was before to actually PLAY the songs. The issue is since they cache the DLC data, those songs that aren't licensed to you show up even though you can't play them.

I noticed that bug tonight. A friend was visiting and downloaded a few songs she had purchased onto my box. When I played tonight, I saw those songs were showing up again on the song list. I tried to play one, and ran into the same thing you were reporting. It's showing songs that you were previously able to play (since the licensed user was on the box at the time), but are no longer able to play.

It's a new bug Harmonix has introduced with the patch.

[Frederf]

GibGirl is right, it's a new bug but not really a bad one. It's almost a feature showing you what songs are available on the console but currently not available due to DRM rights. I'd roll my eyes at HMX's rigorous QA procedure but it's not a game breaker bug, waiting 20 minutes to pass DRM checks was.

You should be able to check what songs your account has bought by logging into it, going onto XBL marketplace, and seeing which songs in the list have a checkmark next to them and which have the price listed.

[GibGirl]

Well, it's actually somewhat serious if you attempt to play any of the songs that another person downloaded on the box, since the game softlocks and requires you to eject the disc or return to the dashboard to get out of it. That sort of thing shouldn't happen. This could be even worse if the game can attempt to choose those songs when you're doing a random song.

However, the workaround for most cases is just to delete the songs off the hard drive, assuming they're leftover from someone else downloading them onto your console.

[Jimmik]

I never did reply back to this thread, so thank you guys for that information. Next time I'm not lazy (or I really wanna play my Police pack) I'm gonna call up Microsoft and get this settled.