Question on Re-Downloading Songs From Marketplace

[GEEMIEE]

I just got my 360 back from my 2nd RRoD (only took a couple weeks, luckily), but I'm sort of mad about the whole "you can't play items you've downloaded offline".

It didn't bother me the first time, because I had only downloaded Uno. However, now I have multiple map packs/expansions for many games, a few arcade games, etc. I just feel that I shouldn't have to be logged on in order to play these items I've paid for.

My largest problem is my collection of around 50 RB songs I've downloaded. I play online quite a bit, but I really feel I shouldn't have to be online to play these songs (also if at a friend's house). I could live with having to be online for everything else, but my Rockband songs are really important to me to have anytime I'm playing.

I tried deleting/re-downloading items, but that didn't work. Is there any way I can contact Microsoft and complain to them? I'm really happy with the decreased amount of time to get my Xbox back in, but this is just making me incredibly dissapointed with their survice. Thanks in advance for any help that can be provided.

[kiggidykev]

you can give Microsoft's help line a call (1-800-4MY-XBOX, i think), suffer through the painfully user-unfriendly voice commands, talk to an Xbox Live rep (and pray you don't get a boneheaded one, as most that helped us were). mention that you want to transfer over your content to a different console that was provided from MS as a refurb.

if your experience is anything like ours, it'll take 30 days for them to transfer over the rights of all your DLC stuff. it sucks to wait that long, but hopefully that'll fix your problem.

[GEEMIEE]

Thanks for the reply, DRM kills babies. I'll give them a call tonight. 30 days is a really long time for something that seems so "small", but it's definitally better than nothing at all.

Just a quick question though, how exactly does the process work? After I call and (hopefully) get things sorted out, did it take 30 days for them to finish transfering them all over, or was it after 30 days you were able to do it manually. I guess what I'm asking is if you have to do something, or if Microsoft handles it all.

[Vandyan]

Thanks for the reply, DRM kills babies. I'll give them a call tonight. 30 days is a really long time for something that seems so "small", but it's definitally better than nothing at all.

Just a quick question though, how exactly does the process work? After I call and (hopefully) get things sorted out, did it take 30 days for them to finish transfering them all over, or was it after 30 days you were able to do it manually. I guess what I'm asking is if you have to do something, or if Microsoft handles it all.

MS handles it all unfortunately, which is probably why it takes so long.

That said, with the rampant piracy problem in both music and software, I cant blame them one bit for how they handle DRM. Its unfortunate that we are in this position, but if you want to blame somebody, blame the thieves in the gaming and music communities that ruin it for everyone by being selfish and immoral, dont blame the companies trying to protect themselves from thieves.

[jeccaneko]

Just a quick question though, how exactly does the process work? After I call and (hopefully) get things sorted out, did it take 30 days for them to finish transfering them all over, or was it after 30 days you were able to do it manually. I guess what I'm asking is if you have to do something, or if Microsoft handles it all.

Microsoft handles it all. Basically they're changing over the console licenses from your old console to your new one. I have no idea how long this takes. I haven't had to get this done.

So do you not have always on internet? Just curious, since you said that you don't like being online just to use your DLC.

[Nobak]

MS handles it all unfortunately, which is probably why it takes so long.

That said, with the rampant piracy problem in both music and software, I cant blame them one bit for how they handle DRM. Its unfortunate that we are in this position, but if you want to blame somebody, blame the thieves in the gaming and music communities that ruin it for everyone by being selfish and immoral, dont blame the companies trying to protect themselves from thieves.

But then the companies screw over legit customers. And then you can't blame those people anymore if they begin sidestepping the rules as well, since they're getting screwed over anyway...

[Vandyan]

But then the companies screw over legit customers. And then you can't blame those people anymore if they begin sidestepping the rules as well, since they're getting screwed over anyway...

I can and I do. Two wrongs dont make a right. Games and music are luxuries, not necessities. As such you the consumer have every right to not purchase anything you feel is not fairly priced. You do not have a right to steal.

If you steal you are a thief, no matter how you justify it to yourself. There is no grey here, we arent talking about food or shelter or something needed to survive. If you steal luxury items, you are a thief. Plain and simple.

[GEEMIEE]

Thanks for all the help, just got done with a 45-minute marathon customer support session (I swear they asked for my phone number 10 times). They told me they'll have it taken care of in 30 days, just like kiggidykev said. It all seems too long, but I can see where DRM is needed. At least they are doing something about it. Microsoft may be slow and annoying, but I've never really had problems with their service (why I switched from PS2 to Xbox actually, but lets not get into that). Thanks again for all the help, now I'll just wait it out.


So do you not have always on internet? Just curious, since you said that you don't like being online just to use your DLC.
Well, it's mainly so when I take my console places for RB with friends I'll still have all my content, but also because if somebody is on our home computer while I'm on XBL both are slow. I tend to disconnect whenever somebody wants on the computer, and when I do I'd "lose" all my songs/content. I just have my computer/modem/xbox connected to a router, but with my relative lack of computer skills I probably just don't have everything set up correctly to make it run perfectly. It's worked for the last 2 and a half years though, so I'm just keeping it as is. :)

[icecoldd]

I had no luck :( On my first 360 that went down with the RROD, I just took the HD off it and bought a Arcade Version and slapped that on it. Not knowing the 3yr warrenty on it, Figured it was the 1yr deal, i tossed it. So i have like 30+ songs i can't play Offline now :( And i hate running the GD Cable threw the house just to go live to play my songs.

I phoned them lots of times, and each time i get a bonehead telling me to re-download them, and that will work.. I finally just gave up :(

[PacoL250]

I had no luck :( On my first 360 that went down with the RROD, I just took the HD off it and bought a Arcade Version and slapped that on it. Not knowing the 3yr warrenty on it, Figured it was the 1yr deal, i tossed it. So i have like 30+ songs i can't play Offline now :( And i hate running the GD Cable threw the house just to go live to play my songs.

I phoned them lots of times, and each time i get a bonehead telling me to re-download them, and that will work.. I finally just gave up :(

You need to tell them that's not working and pound that point home to them. Usually they're good about it, but sometimes they're not so good.

But get it through to them that you did that because of that RROD and make the point clear to them that you bought a new system not knowing about the warranty (granted one would think you should, but MS wasn't 100% clear in getting that point across to the casual crowd).