MS no longer refunding points on broken 360s

[Rock_Starman]

"October 6th, 2007

At 8:30am, I am woken up by my first call back since August 5th. I am excited because I believe that I will finally have my points refunded, but am sorely disappointed when I find out why they called. Apparently, the agent who set up SR#IIIIII0817 should have entered in the serial # of my console. Since I just sent in Xbox 360 #3 the day before, I do not have the serial # of my console and ask if she can look it up in my notes. She says that she can, but unfortunately this SR# will probably be closed since I no longer have the console that it was opened under and I will have to start over.

I explain to her that I have been waiting two months for a my points to be refunded, and then she tells me that Microsoft no longer issues refunds for points and so I will likely never have my points refunded, since it is in their terms of service that the content is tied to the console it was first purchased on."

Well I'm not going to post the whole long story but you can read it all here if you'd like: http://www.achieve360points.com/articles/my-experience-with-18004myxbox/

If I wasn't already getting RB on PS3 cause personally,I'm on 360 #5,this would've changed that.

[Brock_Landers]

Thankfully I've had no issues with my 360, but that sure is a pretty crappy bit of customer service there.

[The_Vampire_Lestat]

I had mine refunded yesterday.. somebody lied to you.

[DShiz1029]

People have been having problems with their tech support, which is very sad coming from one of the biggest corporations in America, let alone the world. Someone needs to have a serious chat with whoever runs that department. You shouldnt have to be haggled by the tech support of a company in which you purchase products from. Another reason I dont like corporate America.

[The_Vampire_Lestat]

People have been having problems with their tech support, which is very sad coming from one of the biggest corporations in America, let alone the world. Someone needs to have a serious chat with whoever runs that department. You shouldnt have to be haggled by the tech support of a company in which you purchase products from. Another reason I dont like corporate America.

People let themselves be haggled. If you ask a question and they say no... you don't say ok bye then.

You stay on the line until you get what you called for.

[DShiz1029]

People let themselves be haggled. If you ask a question and they say no... you don't say ok bye then.

You stay on the line until you get what you called for.

You have a good point here. Asking good questions about something you purchased that went amiss is key to surviving tech support in most cases. I usually dont have any problems with my tech support because I luck out and get very honest helpful people ontop of asking good questions.

Gary from Dell Tech Support, this one goes out to you my friend, you and I held humorous conversations over the phone while you processed my claim about my fried laptop. *raises a beer*

[Eman311]

Content isn't tied to the console, just go to your download history on the new console.