Really, Really, Really Confused About Warranty!

[rockbandrocker123321]

ok, i have had it!

i called inabout my drums becuase there was a mix up. ok. my drums suked requested standard replcament online. box came. drums work. after maybe ;ike a month. my drums started cross hitting. requested express replacment online. box came. no drums. called in and talked to agent. i explained problem and she said she would send me new drums right away. now its been about 5 to 4 days. no drums. now there was an email shortl after i talked to her. it said bla bla bla, must confirm u hare in 60 day warranty peroid. i clicked the link not instrustions about how to do it i red a little very confusing. BUT, the lady said HERSELF she would send me new ones. IDK WHATS GOING ON!!!!!!




PLEASE HELP!!!!!!!

[mercuryshadow09]

Send a copy of your receipt to this address.

Microdyne Inc. C/O Electronic Arts
3 Godfrey Dr. Suite 1
Orono ME 04473

AND DON'T FORGET TO WRITE YOUR RMA NUMBER ON IT.

They did give you an RMA number right?

[rockbandrocker123321]

Send a copy of your receipt to this address.

Microdyne Inc. C/O Electronic Arts
3 Godfrey Dr. Suite 1
Orono ME 04473

AND DON'T FORGET TO WRITE YOUR RMA NUMBER ON IT.

They did give you an RMA number right?

Yeah, I have it and receipt.
Is this just to make sure that its real. Cause I got Rock Band on release day. Also, what about the lady who told me HERSELF she was going to send it out?

[davidshek]

Yeah, I have it and receipt.
Is this just to make sure that its real. Cause I got Rock Band on release day. Also, what about the lady who told me HERSELF she was going to send it out?

It's to make sure you're within the 60 day Warranty period, which if you bought the game on release day back in November, you're not.

[rockbandrocker123321]

I JUST got an e mail saying "We have trusted that you have recived your new rock band drum pads" (i have not) and its been 14 days. This thing is really screwed up.

[rockbandrocker123321]

bump

HELP!!

[Garems007]

Call them again and ask for the person's supervisor. Go as high as you need to until you get clear answers. Yeah it sucks, but that's probably the best way to get this settled. Don't get too loud with them or they may just hang up on you. Remember to tell them how long it took for these to break, how long you've been waiting for this replacement, and that you have had them replaced before. Also mention the confusion between the person and the e-mail. Keep going up the ladder until someone can help you. Lower level employees may not have authorization to fix things. Just try not to sound obnoxious when you ask for their superiors. If you explain the situation properly, I would hope they would give you a replacement.

Good luck. :)