godofwar333
07-03-2008, 12:33 AM
So, I decided to RMA my drum kit since it hasn't been working. I went through all the steps for the RMA process, and specifically told them I had Rock Band for Nintendo Wii. So I don't have to show a receipt. But I got an e-mail that said this:
Response
Dear Robert,
Thank you for contacting Electronic Arts regarding your Rock Band Drum Pads
In order to proceed with the shipment of your item, we will need to verify that you are within the 60-day Hardware Warranty period. Please visit our FAQ for details on how to submit your receipt. Once we verify your eligibility, you will receive another e-mail letting you know that your shipment is on its way!
IMPORTANT: Please do not respond to this email. If you have any further questions, please contact us by visiting our support website at http://support.ea.com and click the “Contact Us” link to create a new incident.
Thank you for your patience,
Electronic Arts Customer Support
Well, I figured it was just a mistake, because on my EA account, I got the same message and it also said in a gray box above the message this:
Platform & Game: Nintendo Wii > Rock Band™
Well, I submitted my RMA last Wednesday, and, to this day, the drum set still hasn't shown up. I also haven't gotten the confirmation email they said they would send. So, I'm thinking it isn't a mistake, and that even though they know I have a Wii, I still have to confirm a receipt. So, after all that, I figured I would just confirm the receipt. But, unfortunately, there is no direct link to where I can do this in the email (Why whould there be? That makes things EASY). I went to the FAQ as they said and searched "receipt", but nothing that showed up helped. Maybe I went to the wrong place though. So, does anyone know what's going on? Or can I just get a link to the receipt confirmation instructions? Or am I just being impatient?
Response
Dear Robert,
Thank you for contacting Electronic Arts regarding your Rock Band Drum Pads
In order to proceed with the shipment of your item, we will need to verify that you are within the 60-day Hardware Warranty period. Please visit our FAQ for details on how to submit your receipt. Once we verify your eligibility, you will receive another e-mail letting you know that your shipment is on its way!
IMPORTANT: Please do not respond to this email. If you have any further questions, please contact us by visiting our support website at http://support.ea.com and click the “Contact Us” link to create a new incident.
Thank you for your patience,
Electronic Arts Customer Support
Well, I figured it was just a mistake, because on my EA account, I got the same message and it also said in a gray box above the message this:
Platform & Game: Nintendo Wii > Rock Band™
Well, I submitted my RMA last Wednesday, and, to this day, the drum set still hasn't shown up. I also haven't gotten the confirmation email they said they would send. So, I'm thinking it isn't a mistake, and that even though they know I have a Wii, I still have to confirm a receipt. So, after all that, I figured I would just confirm the receipt. But, unfortunately, there is no direct link to where I can do this in the email (Why whould there be? That makes things EASY). I went to the FAQ as they said and searched "receipt", but nothing that showed up helped. Maybe I went to the wrong place though. So, does anyone know what's going on? Or can I just get a link to the receipt confirmation instructions? Or am I just being impatient?
