Bobert3222
09-17-2008, 03:08 PM
I love Rock Band 2. I want to play it. I have RB1 drums living on their last legs... and I ordered ION drums. Now, let me explain and maybe I am wrong. Someone tell me if I am crazy and there is no reason to be like this.
9/9/08 - I preorder the drums, knowing the first shipment, according to the website FAQs, was sent out on 9/8/08 (I don't know if this was true or not)
9/10/08 - I send an email after getting my verification with a simple inquiry as to when mine might be shipped or if there is a delay on them at all because I didn't get my order in before 9/8/08. I received a response that day stating that they would be shipped out by the end of the week.
9/12/08 - I didn't get a tracking number or any sort of verification that my package had been shipped so I decided to call and spoke to a woman who told me that any preorders had been shipped that day and UPS was having trouble getting tracking numbers out due to a mix up. OK, not so bad...
9/15/08 - I begin to see that some are arriving and people are getting tracking numbers, by reading the forums. I still haven't gotten mine but I let it go, I decided it give it another day.
9/16/08 - I Still have nothing in my email about drums being shipped, my credit card is not charged, and I am a bit concerned as to what is going on. I send a much longer email stating all I just did above and I asked what is going on with my order. I get a response not an hour later saying that my package will be shipped within 24 hours. WHAT?! So after 2 confirmations that the package went out on Friday it won't even be out till the following day now (9/17/08). I respond with a much more direct email and ask that due to the failure to properly communicate to me what was going on if they would offer expedited shipping to me to make up for the (Friday-Wed) time difference when it was SUPPOSED to be out. I received no email response after that one.
I am one step away from canceling my order but I don't even know if I can do that because the emailing for these people is so shotty and I don't know if I will even get a hold of them. I am going to try calling and speaking to someone about this situation but I don't know what that would get. Has anyone else had any problem like this? Any results? This wouldn't as big of a deal if I had a functioning set, but like I said, I have a drums set in terrible shape. There is a yellow pad cracked and duct taped like no one's business, it is penny modded so much I could send in my RB1 set to buy the ION, and crosstalk happens so much it makes some songs with heavy yellow almost impossible to play.
That is my rant for those who cared to read it. I am very open to suggestions, and I tell you. If EVER there is another product like this offered through inMusic, I will never buy again. What terrible customer service.
-Bob
9/9/08 - I preorder the drums, knowing the first shipment, according to the website FAQs, was sent out on 9/8/08 (I don't know if this was true or not)
9/10/08 - I send an email after getting my verification with a simple inquiry as to when mine might be shipped or if there is a delay on them at all because I didn't get my order in before 9/8/08. I received a response that day stating that they would be shipped out by the end of the week.
9/12/08 - I didn't get a tracking number or any sort of verification that my package had been shipped so I decided to call and spoke to a woman who told me that any preorders had been shipped that day and UPS was having trouble getting tracking numbers out due to a mix up. OK, not so bad...
9/15/08 - I begin to see that some are arriving and people are getting tracking numbers, by reading the forums. I still haven't gotten mine but I let it go, I decided it give it another day.
9/16/08 - I Still have nothing in my email about drums being shipped, my credit card is not charged, and I am a bit concerned as to what is going on. I send a much longer email stating all I just did above and I asked what is going on with my order. I get a response not an hour later saying that my package will be shipped within 24 hours. WHAT?! So after 2 confirmations that the package went out on Friday it won't even be out till the following day now (9/17/08). I respond with a much more direct email and ask that due to the failure to properly communicate to me what was going on if they would offer expedited shipping to me to make up for the (Friday-Wed) time difference when it was SUPPOSED to be out. I received no email response after that one.
I am one step away from canceling my order but I don't even know if I can do that because the emailing for these people is so shotty and I don't know if I will even get a hold of them. I am going to try calling and speaking to someone about this situation but I don't know what that would get. Has anyone else had any problem like this? Any results? This wouldn't as big of a deal if I had a functioning set, but like I said, I have a drums set in terrible shape. There is a yellow pad cracked and duct taped like no one's business, it is penny modded so much I could send in my RB1 set to buy the ION, and crosstalk happens so much it makes some songs with heavy yellow almost impossible to play.
That is my rant for those who cared to read it. I am very open to suggestions, and I tell you. If EVER there is another product like this offered through inMusic, I will never buy again. What terrible customer service.
-Bob
