G-virus003mx
09-18-2008, 01:42 PM
Alright, I just sent for an RMA on a foot pedal that snapped, and EA wants me to provide a receipt that I purchased the game within 60 days. However, I shouldn't need to do that until October 1st, as stated by HMX themselves. The fools who answered me in the Tech Support area had no idea what I was talking about.
Here's the quote from the HMX Warranty Post in Tech Support:
***EDIT - 06/26/08***
60 day warranty leniency update
On Monday 06/30/08 we will be returning to our previous leniency in regards to the 60 day warranty. This means that from Monday we will not be requiring receipt verification for peripheral replacements.
This extended leniency period will last until October 1, 2008. From October 1st we will require receipt verification and that a defective product be reported to us within the 60 day period.
http://www.rockband.com/forums/showthread.php?p=1265769#post1265769
Here's my previous post.
Anyways, what the hell is going on with the warranty leniency? It's a load of BS.
And, the whole "We are satisfied with our products" thing is the most idiotic thing I've ever heard. If you get a new drumset after, say, 40 days, and they send you a new set that breaks in 20 days, guess what? Get ready to shell out another 80 bucks for a drum kit. Removing the warranty is a travesty when they have yet to fix the problems with their peripherals (I received, thus far, a drum set with a non-working red pad, and 2 faulty guitars back to back). I'm surprised more people aren't complaining about this to change.
Here's the quote from the HMX Warranty Post in Tech Support:
***EDIT - 06/26/08***
60 day warranty leniency update
On Monday 06/30/08 we will be returning to our previous leniency in regards to the 60 day warranty. This means that from Monday we will not be requiring receipt verification for peripheral replacements.
This extended leniency period will last until October 1, 2008. From October 1st we will require receipt verification and that a defective product be reported to us within the 60 day period.
http://www.rockband.com/forums/showthread.php?p=1265769#post1265769
Here's my previous post.
Anyways, what the hell is going on with the warranty leniency? It's a load of BS.
And, the whole "We are satisfied with our products" thing is the most idiotic thing I've ever heard. If you get a new drumset after, say, 40 days, and they send you a new set that breaks in 20 days, guess what? Get ready to shell out another 80 bucks for a drum kit. Removing the warranty is a travesty when they have yet to fix the problems with their peripherals (I received, thus far, a drum set with a non-working red pad, and 2 faulty guitars back to back). I'm surprised more people aren't complaining about this to change.
