Instrument Broke Shipping/Billing Questions

[Graybeard]

I just recently bought this game and of course my controller broke ( I usually dont have issues with this kinda stuff as I am carefull as all hell with these things ), I went through the ea support and they are sending me a new one and I will be sending the old one back. Ok so my question is it says there is NO fee for doing this but if you want it in 2 days you have to give a Credit Card number, which I did. So has anyone had any issues where they did charge even though you sent the instrument back ( they say if you dont return the Guitar its like 120.00 ), I am just a wierdo about these things I know.... Also it says at the end of the support something about a 15.00 fee even though it said NO FEE will be charged?? Can anyone who has gone through this already maybe shed some light for me here..

[Graybeard]

cmon dont tell me none of you havent had guitar problems lol I see em' all over the place here.....

[blackjack]

cmon dont tell me none of you havent had guitar problems lol I see em' all over the place here.....


Its called the silent majority and the vocal minority. Only about 5 percent of people have a problem but its those 5 percent that come on the forums and vent. The other 95% are still playing the game and have no reason to come back on the forums.

[Graybeard]

Its called the silent majority and the vocal minority. Only about 5 percent of people have a problem but its those 5 percent that come on the forums and vent. The other 95% are still playing the game and have no reason to come back on the forums.

Well I can still play becuase I own the X-plorer and Les Paul for the 360 but I just want to know about the billing and such...

[Strider0028]

My guitar is also broken, it does some kind of wierd lag thing every once in a while and my friend straighted the cord out and it almost all day today and I was contacting ea support by email for a while and they were good about responding in less than one hour but once I asked them about sending my guitar in and getting a new one they stopped talking to me. so I just did the online thing to send mine in and I just choose regular exchange thing since I dont have a credit card and my pre-paid debit card has only about $8 on it

[Graybeard]

Yeah I WAS thinking of doing the reg. way but then I was thinking well I wonder HOW LONG it would take them a week maybe two? No way....