also, do you have the velcro on the bottom of the pedal? ION tells you to have it on there to help ground it. if you want to ground your pedal, get a wire and connect it to the pedal and attach the other end to something. you could attach it to some metal on your tv, or stereo or something electronic cause it is grounded thru your outlet.
Velcro would help
So - after much troubleshooting and scuffing around on the carpet we have in fact proven that this is related to static electricity. We are going to get a discharge mat like we use in server rooms, and the problem should be solved. Meanwhile, a box of dryer sheets will be near the drum kit.
Once I told them the issues, they took down all my information and gave me a RA (return authorization) number. Then I gave them my email address and they emailed me a pre-paid UPS shipping label. I boxed up the controller well, placed the shipping label on the front along with the RA number and sent it out free through UPS.
I was told they will try and fix it first, which could take up to 8 days. If they could not fix it they would replace it. Since it's the holidays, I don't expect it here until mid January honestly.
So far I have not received mine back yet, nor do I have any idea where in the system my controller is now. But I will be tracking that down when I get back to work.
I just wanted to add that I too have concluded that it is static that is causing the disconnects. all I have to do is move my pedal around on the carpet and it'll disconnect/reconnect. lol, sad.
thanks for the info on sending the controller back. I am still going to be looking at this option. my forearm is getting tired from hitting the hihat so hard :(
I picked up my Ion kit and have been playing it for about a week now (10-year drummer, expert RB drummer). I love this kit, and makes RB a completely new game.
The only gripe I have is when I use one of the cymbals as a hi-hat (yellow), it misses every 3rd or 4th note (when playing 16ths). I ended up using cymbals for blue and green as a ride/crash combination.
I also noticed that I have to hit the cymbals a little harder (especially when riding) to make sure all the notes register.
My kit did disconnect randomly from time to time, but when I unplugged the kit from my xbox360 hub and put it straight into the console, it seems to have solved the problem.
The pad rebound is fantastic (I'm coming straight from my original RB1 kit, so it's a huge difference to me). Now that the kit is completely set up the way I like, I'm in heaven. Such a great option for real-life drummers who live in apartments (or condos, like me :() who can't have an accoustic set.
Now I have to pick up a 3rd cymbal for the hi-hat and a brain. :)
Anyway, here's my new baby: