I ran into the export code problem wherein it tells me that my code is already used, even when I bought it new. I sent them all the requested information on 08/02 and still haven't gotten anything fixed, and have gone through every noted avenue. What do I need to so to get this fixed, or even some sort of response that isn't "keep waiting"?

On the off chance that someone that can do something about this us reading this, I can provide all needed documentation.

Sigh... This is getting ridiculously stupid and disappointing. I can't even take the game back for a refund! Ugh.

have you tried this..

http://www.rockband.com/forums/showthread.php?t=172773

Yep. To no avail.

Return it from where you purchased it. Say its defective. (It basically is) Most places will exchange software for the same item (You may need a receipt Walmart and Target may not require one). Enjoy.

I had a problem with this.
The thing is, I bought it from GameStop, and they wont let you do what BohemianMatt suggests.
I just toughed it out. Why would I want to play a setlist with The Final Countdown, Panic Attack, AND Chop Suey in one game?
*crys*

More than that, it's the pathetic lack of support I'm getting. Shameful.

To be more specific, I have tried to contact both Warner and Harmonix regarding this issue-- calls, e-mails, messages to board staff, all have resulted in nothing. I have provided proof of purchase, including images of the code, the disc, case and receipt proving that the items are new. I have been ignored since, and told to just wait.

To be explicit: BOTH WARNER AND HARMONIX ARE PROVIDING NONEXISTENT, GARBAGE SERVICE. This cannot be blamed on Warner alone.

Quote:

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Originally Posted by sneauxoui

More than that, it's the pathetic lack of support I'm getting. Shameful.

To be more specific, I have tried to contact both Warner and Harmonix regarding this issue-- calls, e-mails, messages to board staff, all have resulted in nothing. I have provided proof of purchase, including images of the code, the disc, case and receipt proving that the items are new. I have been ignored since, and told to just wait.

To be explicit: BOTH WARNER AND HARMONIX ARE PROVIDING NONEXISTENT, GARBAGE SERVICE. This cannot be blamed on Warner alone.

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Maybe this only happened to you, and they don't really know what the problem is? Oh, and plus just return the game and buy a new one. If you can't, you can't really blame Harmonix. What can they do about that? How are they really suppose to know you didn't just buy it used or got it from a friend? I mean you can prove it, with like a receipt and stuff, but wouldn't that take a while? And if you do have the receipt, try returning it, or just selling it to someone and buy a new one.

Try reading. I provided proof of new purchase, including receipts. The product was not as described, and that is the responsibility of the manufacturer. I would love to see how well you handle inferior service. And do note that I'm not the only one encountering this issue. Codes not working are a common enough occurrence.

That said, the issue was FINALLY resolved. Coincidentally after voicing my dissatisfaction.

I just bought a copy new from my local Wal-Mart a couple of hours ago and am running into this problem. I emailed the support page as soon as I noticed the problem. I have the reciept.

Aye same problem here since last week, bought this game half a year just to import the songs later into Rock Band 3. And now it doesn't work.
/sigh

EDIT: been fixed