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Originally Posted by SirDavidTLynch

You also never owned a title with nearly as much or as frequent DLC. When all the content seems to go up just fine on Xbox, Wii, and US PS3; it's a reasonable conclusion that Harmonix aren't the problem.

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I still have to conclude that HMX can't be that hurt from the issues since nothing much is done about them. If this costed them serious money it would be fixed FAST. Be my guest to disagree, its pretty basic business though.

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Originally Posted by HoTkNiFe

I still have to conclude that HMX can't be that hurt from the issues since nothing much is done about them. If this costed them serious money it would be fixed FAST.

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What do you think HMX can actually do about the issues? Fly an employee to SCEE headquarters, have him infiltrate the store servers, and fix everything for themselves?

HMX doesn't run the store. They can't do anything to fix it. All they can do is ask SCEE to fix it. When that fails, all they can do is ask SCEE again to fix it. Rinse and repeat.

If you want to blame HMX for the Rock Band DLC release problems in the SCEE region, go right ahead. I just hope you realize that all of the evidence points to SCEE deserving every ounce of your blame, and putting SCEE's constant failures on HMX flies in the face of all logic and reason.

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Originally Posted by Ralphy2009

What do you think HMX can actually do about the issues? Fly an employee to SCEE headquarters, have him infiltrate the store servers, and fix everything for themselves?

HMX doesn't run the store. They can't do anything to fix it. All they can do is ask SCEE to fix it. When that fails, all they can do is ask SCEE again to fix it. Rinse and repeat.

If you want to blame HMX for the Rock Band DLC release problems in the SCEE region, go right ahead. I just hope you realize that all of the evidence points to SCEE deserving every ounce of your blame, and putting SCEE's constant failures on HMX flies in the face of all logic and reason.

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Whatever they have done, it is, quite crystal clearly, not enough. I highly doubt SCEI would approve if informed. If you cant fix a problem at ground level, you move one up, repeatedly, until solved.

Which IS exactly what would have been done if this "hurted" their wallet enough to be bothered with.

And let me state, once again, I'm not blaming or faulting anyone, just stating that something ain't working. I don't "care" who is to blame, I want the problem fixed.

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Originally Posted by HoTkNiFe

If HMX did care, they have plenty of options to escalate any issue with SCEE, either through London, or through SCEI. Sony does have executives who covers the full group (SCEA, SCEE and SCE), they even have a quite new Group CEO appointed less than a year ago. His name is Andrew House.

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Originally Posted by HoTkNiFe

Whatever they have done, it is, quite crystal clearly, not enough. I highly doubt SCEI would approve if informed. If you cant fix a problem at ground level, you move one up, repeatedly, until solved.

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First, how do you know that this escalating isn't something that has already happened? And second, what makes you think an executive or CEO is going to care about a few missing pieces of DLC for a third-party game with thousands of pieces of content? If the Rock Band DLC sales in the region aren't great, which is the case with Rock Band game sales and Europe, then it wouldn't surprise me if SCEE doesn't care about how horribly they handle Rock Band DLC on a weekly basis.

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Originally Posted by HoTkNiFe

And let me state, once again, I'm not blaming or faulting anyone

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Then why did you post the following, where you're clearly attributing blame to HMX?

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Originally Posted by HoTkNiFe

I think pointing the fingers solely at SCEE is a big mistake.

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If a company has 3 subdivisions, and 1 of those is performing under par, then it's in everyone's interest to find the reason, and something a lot of companies put quite an effort into. If it works in the US (SCEA), then Europe (SCEE) is doing something wrong.

Do you truly believe that issues like these would be tolerated in SCEA?

If you answer 'yes' to the above, then there is no need for us to discuss further.

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Originally Posted by primusumirp

There has been sometimes problems with other titles in PSN EU, mostly with pricing but SCEE have usually fixed them very quickly. I don't think either SCEE or HMX delays fixing these things on purpose. Not only they lose money, but they might lose also some credibility, reputation and customers by doing that.

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You are right about SCEE fixing things quickly except that is usually when they are out of pocket.When i go through the store i still see pricing errors and such from months ago that still havent been fixed and on the rare occasion i see a pack that is priced as a single i make sure to take it, but most times the errors are overcharges that SCEE pockets and refuse to fix.

It seems that older RB1/RB2 content isn't that much of a priority for Harmonix, but they obviously don't realise that many of us still buy a lot of that older content, particularly when there isn't as much DLC being offered weekly as there once was, and when new DLC comes out by a particular artist, we go back and buy other tracks by that same artist (or at least that's what I do) to add more replay value to the game.

Of course RB3 content and the pro-upgrades should be a priority, but it would be great if all of the content that's available in the US was available in PAL territories.

Fact is they're able to release content in the US PSN Store without the same delays/problems, so who do we blame for the problems in PAL territories? SCEE, or those at HMX who are responsible for submitting the DLC to SCEE?

Surely we PAL PS3 users matter to Harmonix... don't we?

With the combined sales from the UK, Europe, Australia/NZ, surely that must impact on their profits somewhat. I've spent a LOT of money on DLC & instruments, particularly since both cost a hell of lot more here in Australia!

I'd be more than happy to compare the content of the UK and US Stores and compile a list of what's missing if that would help, but you'd think someone at Harmonix would own a PS3, and with the use of UK and US accounts, log in each week to ensure the content is available for all. It would only take a few minutes each week. Is that really too much to ask?

Rock Band ‏@RockBand

@HoTkNiFeDK Got confirmation. The delayed tracks should be out on 8/22 according to SCEE.

After close to 48 hours with zero information, I decided to make a Twitter account and try my luck there for information on missing DLC. And behold, it took 5 minutes for whomever responded to find out.

You need to sharpen the information-flow, because this is both infuriating and lacking any kind of respect for your customers!!

Of course HMX care more about Twitter and other sites, they are more popular.
I don't think HMX, or other people truly understand just how frustrating being a PS3 user really is in EU and other territories. I mean being a RB player sometimes is more frustrating than enjoyable.

While i do believe its more SCEEs fault, I think (as i've said many times on here and in emails) HMX need to treat customers better. Give updates even if there's not a huge development or whatever, it reassures people that they are doing what they can, and they do care.

For all those who have paid for content, and still have not get it, you need to contact SCEE and explain the issue, because it is illegal to take money for content that they have not submitted. After 2 emails from me, and a phone call - and several uses of the words "refund" and "illegal" the Bombtrack Pro Upgrade magically appeared days later. I'm not saying to spam them or be rude - because the guy on the phone was one of the nicest people i've spoken to in customer support of ANY company - and i'm not saying one person will change the way SCEE/HMX run things, but if everyone complains, and they understand people are annoyed and will take their money elsewhere, eventually things will change. Posting on here all the time, asking for updates. really is a waste of time