RockBand.com

  • 04-28-2012 01:40 AM
    in_flames_57xx
    Claims I'm Under 18 When I Attempt to Sign In?
    Well I just signed up for the creators club, but when I try to sign in it claims that I am not 18 yet.. But the problem is that I am indeed 18 years old.. and I know I put the right age in the register form.. So why wont it let me in? :3
  • 04-28-2012 09:20 AM
    DeferredGalaxy3
    Did you just turn 18? Maybe it counts years, but not months or days.
  • 04-28-2012 09:25 AM
    NoThru22
    If you signed up to Xbox Live as a minor, it won't let you into XNA, even if it is years later. You have to e-mail the support group at Harmonix to have this fixed.
  • 04-28-2012 10:39 AM
    in_flames_57xx
    Quote:

    Originally Posted by NoThru22 View Post
    If you signed up to Xbox Live as a minor, it won't let you into XNA, even if it is years later. You have to e-mail the support group at Harmonix to have this fixed.

    Ah ok, I sent an email last night to support_creators@rockband.com.. Is that the correct one? And if so how long is it usually to get a reply? :3
  • 04-28-2012 10:47 AM
    GNFfhqwhgads
    Quote:

    Originally Posted by NoThru22 View Post
    If you signed up to Xbox Live as a minor, it won't let you into XNA, even if it is years later. You have to e-mail the support group at Harmonix to have this fixed.

    Even if you upgrade your account? It doesn't consider you an adult just based on your age. If you have a minor account, you need to upgrade it through your Xbox.
  • 04-28-2012 05:14 PM
    in_flames_57xx
    Still nothing :/..
  • 04-28-2012 05:38 PM
    Arcanon
    Quote:

    Originally Posted by in_flames_57xx View Post
    Ah ok, I sent an email last night to support_creators@rockband.com.. Is that the correct one? And if so how long is it usually to get a reply? :3

    I believe the correct email is creators_support@rockband.com.

    I also wouldn't expect an answer until at least Monday. HMX doesn't work on weekends.
  • 04-29-2012 02:03 AM
    in_flames_57xx
    Quote:

    Originally Posted by Arcanon View Post
    I believe the correct email is creators_support@rockband.com.

    I also wouldn't expect an answer until at least Monday. HMX doesn't work on weekends.

    ah ok thanks, I'll be sure to post back when i get a reply (if)
  • 04-30-2012 08:50 AM
    in_flames_57xx
    Hopefully today is the day.. :3
  • 04-30-2012 12:11 PM
    NoThru22
    Quote:

    Originally Posted by GNFfhqwhgads View Post
    Even if you upgrade your account? It doesn't consider you an adult just based on your age. If you have a minor account, you need to upgrade it through your Xbox.

    Creators will see the account as a minor forever, no matter what you do, until they change it on their side.