Question about warranty and replacement procedure
After about a month of playing the yellow pad on my EL drums cracked. I opened up my rock band box and retrieved the warranty page. It says I have 60 day coverage for replacements, and to go to EA's support page to order one. I did.
I went through all the questions, until they eventually asked me for my street address, name, and phone number. Once submitted, nothing happened.
Basically, my question is this: What??? Am I getting a new set now, or what? They never asked me for any verification - like a receipt number or something to figure out if I EVER actually purchased rock band - so I am utterly confused. Am I missing something?
I'm pretty sure it's something quite simple, but it eludes me so far.
If some one would please clarify the replacement steps for me, it would be greatly appreciated. :)