I've emailed redemption twice and have not had a reply. Xbox 360, Australian user.

I'm in exactly the same boat here and obviously had exactly the same response. It's just pitiful customer service and sours me on the entire Rock Band experience recently.

In AU and still not working.

Got a reply from redemption@rockband.com saying the issue is resolved but I still get the same error saying code has already been redeemed. As always the support continues to impress. HMXHenry can...

Got a PM from HMXHenry but Im still getting a code has been redeemed error. I guess I'll try it _again_ in half an hour :-(

Country: Australia
Error: Code already redeemed ( it has not been)
First attempt: 26th of November
Have PM'd you the code and have contacted support who have done nothing. Very frustrated.

I've just sent through the requested scanned information as I was sick of waiting for the site to be 'fixed'. I'm not hopeful to get a reply but it would be great if they actually resolved this.

Got another email today from support asking me to scan a copy of a pile of stuff (code, cd, manual, receipt, gamertag, first born child) and email it back to them. I'm going to organise it tonight...

Got a reply from the american support address saying there are known issues with non US codes and that they hope to have it resolved in a day or two. I'd say hang tight for a few more days and see if...

I have had the same thing happen to me. Not happy at all.