So in other words, you still didn't understand what went horribly wrong last week. This has absolutely nothing to do with how you handle incoming questions or support. Not informing your customers...

If you consider my posts to be asking for more or better support, then you should consider re-reading them. If you still conclude the same thing, then please say so, and I will try to explain again...

Im not sure why you are mixing live support into the discussion. This has nothing to do with support, this has to do with the general flow of information or lack thereof.

If HMX announces to...

As said in my post above, you clearly have no clue about the situation.

There was no post with latest or up-to-date information, there were no posts at all. SCEE was supposed to get 5 RBN songs, 2...

If you, as a serious company, TOTALLY neglect your customers (in this particular case, PS3 users in SCEE) for 48 straight hours, without even a hint, that you are aware that there is ZERO songs...

After close to 48 hours with zero information, I decided to make a Twitter account and try my luck there for information on missing DLC. And behold, it took 5 minutes for whomever responded to find...

Rock Band ‏@RockBand

@HoTkNiFeDK Got confirmation. The delayed tracks should be out on 8/22 according to SCEE.

If a company has 3 subdivisions, and 1 of those is performing under par, then it's in everyone's interest to find the reason, and something a lot of companies put quite an effort into. If it works in...

Whatever they have done, it is, quite crystal clearly, not enough. I highly doubt SCEI would approve if informed. If you cant fix a problem at ground level, you move one up, repeatedly, until solved....

I still have to conclude that HMX can't be that hurt from the issues since nothing much is done about them. If this costed them serious money it would be fixed FAST. Be my guest to disagree, its...

Which email would you like a copy of all the 'Thank You For Your Purchase'-mails to? Feel free to do your own calculation then.

But I'm guessing you will tell me I faked the emails from there.
...

I think pointing the fingers solely at SCEE is a big mistake. I have never owned a title on any of my Playstation's (portables included), where issues/problems comes even close to this.

If it...

It sure seems and feel that way.

It takes about 20 seconds to write a 'Sorry, we are looking into it'-message. But appearently the forum is so buzzing and busy that noone had those 20 seconds....

Conclusion made. Harmonix obviously gives as much care as SCEE. Communication is everything, and being shafted like this, for the umptienth time, without even a word angers me greatly.

My guess...

Not a word anywhere on the missing content. Not here, not there.

But then again, who cares?

My patience is bleeding hard...

Seriously considering to stop playing RB3. Not blaming anyone, just stating a growing feeling. For anyone not located in the SCEE-area, its probably hard to follow, but I think most in SCEE are...

Awesome news HMX, thanks for the quick fix, was getting bad dlc itches already ;)

Hello,

Got just above 1200 songs total. Gold-starred a little more than a quarter of those on guitar. (317 songs)

I prefer guitar, but can also play bass.


PSN: HoTkNiFe

I accidently spent too much money on upgrades, so this deserves an update :)

1 more Logitech Guitar
1 Madcatz Mustang
1 Fender Squier (and a Fender Mustang III amplifier)

1 Yamaha DTX500K
...

Hello,

You can add the Yamaha DTX500K as well. It does requires a few remaps in the drum controller, and a ride/crash switch, but after those simple tweaks its running great.