Mine arrived today (after saving for 6 months for them). 40 minutes later, I was standing in shock at the broken pad during assembly. While hand-tightening the wingnut (and not hard, because I'd heard about possible problems) on the yellow pad, it snapped off from whatever holds it to the L-bar inside the pad. I unscrewed it to see what had happened, and it was obvious that the weld was bad. AND it was rusted on the tip, so we're talking about cruddy materials for certain.
Fortunately, I bought it from Costco, so their unlimited return policy will go into effect tomorrow, but I did try to call ION to see what could be done.
<beep> Press 1 for returns. Press 2 for technical support. Press 3 for repairs.
Press 1 for returns. Press 2 for technical support. Press 3 for repairs.
"3" and it repeated again. on that pass, I pressed 3 one more time and...
"We're sorry you're having difficulty. Please try again later. <click>"
So... after this overly-long post. Do I try again with a Drum Rocker? Maybe I just got a bad one, but it's VERY disappointing. Should I roll the dice a second time? I'm replacing RB1 pads and the RB2 set seems fine, but I've saved long and hard for this.
Thanks for any advice.