I won't be surprised if I don't hear back until Monday. Whoever designed this code redeeming system should seriously be fired. I'm not one to get worked up over little things, but in this one forum, there are a few dozen threads in different sub-forums with hundreds of people having issues with this.
Not to mention it's so convoluted in the first place that people with working codes (yes, they exist) are having trouble figuring it out. The game has been out for 2 months, this should not be happening. No excuses.