I had recently bought Lego Rock Band from EBGames in Canada and, much like Gamestop, they do not sell new games sealed in original packaging. Instead they sell you an already opened case with a clear sticker around the edge.
Stupid me brought the game home and played for a few days before I decided that I'd like to export the songs. I went looking for the process to do this and noticed that my game didn't come with the insert it was supposed to.
The store won't take the game back or help me out because it's now opened. So I e-mailed firstname.lastname@example.org and told them my story. They got back to me in about an hour which was great and wanted me to take pictures of my game disc, case and receipt. So I do all of that and send it off and now it's been two weeks without a response.
Just wondering if anyone else has had to deal with support if this is a normal wait and I'm just being impatient? I can't see why it would take so long to look at some pictures and help me out with my export code.