Export: Charged Twice!

[Jerkinator]

Don't know if anybody else had a problem, but:

I followed the directions off the Lego RB site exactly! I'm far from new at downloading content, so I know not to click anything twice or to do anything twice.

But I went onto my account this afternoon and saw that I was charged 1600 points instead of 800 points, and the "Lego Rock Band Export" purchase appears under my "purchase history" twice!

Any idea how to get this fixed? I've contacted support, but there's no "marketplace support" anywhere online that I've found.

Would be ridiculous to be screwed outta 800 additional points when I followed every direction to a T!

Thanks :-/

[Jerkinator]

Anybody? There's gotta be a mod or somebody who'd know what to do with this.

[foofighterfan4Mccain]

That sucks dude contact microsoft I guess and see what happened

[BStu78]

Yeah, contact Microsoft's XBox Live support. I imagine they should be able to help.

[Bront20]

Yup, this is an XBL issue, not an HMX issue.

[Jerkinator]

Yup, this is an XBL issue, not an HMX issue.

Yeah, just wanted to see if anybody here had experience dealing with this type of problem.

Gonna call later, hope this works out. Thanks for the responses

[Scapegoat]

Yeah, just wanted to see if anybody here had experience dealing with this type of problem.

Gonna call later, hope this works out. Thanks for the responses

If you call Xbox Live support they should be able to sort you out.

I think the only time that you can double up on a purchase and not get a refund is when you buy a song both individually and then in a pack.

[PaperMario21]

Don't know if anybody else had a problem, but:

I followed the directions off the Lego RB site exactly! I'm far from new at downloading content, so I know not to click anything twice or to do anything twice.

But I went onto my account this afternoon and saw that I was charged 1600 points instead of 800 points, and the "Lego Rock Band Export" purchase appears under my "purchase history" twice!

Any idea how to get this fixed? I've contacted support, but there's no "marketplace support" anywhere online that I've found.

Would be ridiculous to be screwed outta 800 additional points when I followed every direction to a T!

Thanks :-/

I find it hard to believe,
reason for that is quite simple.
you can be charged twice for songs, only if you bought something as a single and then the very same single included in a track pack.

when you'll pay for download key(or for a track/track pack), that item materializes automatically in your purchase history, so when you'd like to download it again - it won't let you pay for it, it will only say "download again".
unless you have used different gamertags, but that wouldn't make any sense.

tell me how exactly you've done it, maybe you have found a glitch.

[Jerkinator]

There was a glitch in the system that caused the purchase to appear twice on my records. They say that I wasn't charged twice for the purchase, however. Not sure if I believe them, but after an hour on the phone I'm not sure I really care anymore lol

[LoopyChew]

Actually, you'll probably see it twice in the download history, but one of them will be like a few kilobytes while the other is 1GB or so; one of them enables the ability to purchase the tracks, while the other is the tracks themselves.

In the future, you'll only really have to worry about the latter.