HMX doesn't run the store. They can't do anything to fix it. All they can do is ask SCEE to fix it. When that fails, all they can do is ask SCEE again to fix it. Rinse and repeat.
If you want to blame HMX for the Rock Band DLC release problems in the SCEE region, go right ahead. I just hope you realize that all of the evidence points to SCEE deserving every ounce of your blame, and putting SCEE's constant failures on HMX flies in the face of all logic and reason.
Which IS exactly what would have been done if this "hurted" their wallet enough to be bothered with.
And let me state, once again, I'm not blaming or faulting anyone, just stating that something ain't working. I don't "care" who is to blame, I want the problem fixed.
If a company has 3 subdivisions, and 1 of those is performing under par, then it's in everyone's interest to find the reason, and something a lot of companies put quite an effort into. If it works in the US (SCEA), then Europe (SCEE) is doing something wrong.
Do you truly believe that issues like these would be tolerated in SCEA?
If you answer 'yes' to the above, then there is no need for us to discuss further.
It seems that older RB1/RB2 content isn't that much of a priority for Harmonix, but they obviously don't realise that many of us still buy a lot of that older content, particularly when there isn't as much DLC being offered weekly as there once was, and when new DLC comes out by a particular artist, we go back and buy other tracks by that same artist (or at least that's what I do) to add more replay value to the game.
Of course RB3 content and the pro-upgrades should be a priority, but it would be great if all of the content that's available in the US was available in PAL territories.
Fact is they're able to release content in the US PSN Store without the same delays/problems, so who do we blame for the problems in PAL territories? SCEE, or those at HMX who are responsible for submitting the DLC to SCEE?
Surely we PAL PS3 users matter to Harmonix... don't we?
With the combined sales from the UK, Europe, Australia/NZ, surely that must impact on their profits somewhat. I've spent a LOT of money on DLC & instruments, particularly since both cost a hell of lot more here in Australia!
I'd be more than happy to compare the content of the UK and US Stores and compile a list of what's missing if that would help, but you'd think someone at Harmonix would own a PS3, and with the use of UK and US accounts, log in each week to ensure the content is available for all. It would only take a few minutes each week. Is that really too much to ask?
Rock Band @RockBand
@HoTkNiFeDK Got confirmation. The delayed tracks should be out on 8/22 according to SCEE.
After close to 48 hours with zero information, I decided to make a Twitter account and try my luck there for information on missing DLC. And behold, it took 5 minutes for whomever responded to find out.
You need to sharpen the information-flow, because this is both infuriating and lacking any kind of respect for your customers!!
Of course HMX care more about Twitter and other sites, they are more popular.
I don't think HMX, or other people truly understand just how frustrating being a PS3 user really is in EU and other territories. I mean being a RB player sometimes is more frustrating than enjoyable.
While i do believe its more SCEEs fault, I think (as i've said many times on here and in emails) HMX need to treat customers better. Give updates even if there's not a huge development or whatever, it reassures people that they are doing what they can, and they do care.
For all those who have paid for content, and still have not get it, you need to contact SCEE and explain the issue, because it is illegal to take money for content that they have not submitted. After 2 emails from me, and a phone call - and several uses of the words "refund" and "illegal" the Bombtrack Pro Upgrade magically appeared days later. I'm not saying to spam them or be rude - because the guy on the phone was one of the nicest people i've spoken to in customer support of ANY company - and i'm not saying one person will change the way SCEE/HMX run things, but if everyone complains, and they understand people are annoyed and will take their money elsewhere, eventually things will change. Posting on here all the time, asking for updates. really is a waste of time