if you read some things on these forums, you should know that this isn't a place to get live support.
most of the support issues people need on here can be solved with community help. and that's what these forums are just perfect for. For actual help from HMX, you might want to actually ask HMX.
for example, on Twitter, Facebook , the support site ( http://harmonixmusic.parature.com/ic...p?deptID=16097 ) or via E-mail ( firstname.lastname@example.org )
look at it like this. if i want to ask you something. i go to you and ask it.
I could also drop a note at a random spot in the house you live, but then i shouldn't be surprised if you only find it 2 weeks later.