Problems with download on XBox 360

[lazerlight]

First of all, I know that this is the wrong forum section but for whatever reason, when I try to post in the 'Downloadable Content Support' section it tells me that I don't have permission to access this page ... so please move this to the support section ASAP and also I'd like to know why I can't post there.

So the following strange thing happened to me:
On Tuesday I tried to download "Drive" by Incubus. Had about 1400 MS points left so more than enough. As soon as pressed "confirm purchase" I got disconnected from XBox Live. I was a little annoyed and worried, that it might not have registered, but as soon as I had reconnected to XBL, I checked and saw, that the song was in my download queue and the MS points had been deducted. So I assumed that everything was okay and shut down my XBox.

Today I turned on my XBOX and soon got the message in the lower right corner, that "Drive" finished downloading. After downloading the rest of my remaining MS points worth of songs, I tried to play "Drive" and noticed that it shows up in my song list in green (like a recommended song) and it says "downloading" next to it.
But it's not in my download queue anymore and when I click on it in game to download again, it wants to charge me 160 points again ...

[CONAN9845]

You can't post in the Support Forums on purpose. It's to prevent that purposefully helpful forum from becoming a *****fest of repeat threads. You did the right thing. If they feel it's warranted, they will move it.

You problem sounds like an issue for Xbox Live, not HMX. Did you try deleting the download and redownloading from the home screen music store?

[GNFfhqwhgads]

So you've checked your download history, right?

[bonethug0108]

Try deleting it and downloading it again. That usually works(though the recharge thing is odd).

If not I had a similar issue with a music video from zune where it disconnected when purchasing and I cannot get it to play even though it downloads(it says I don't have the license). It's in my history and it doesn't try to recharge me(even though there's a limit before the recharge you, I've well past that trying to get it to work).

Check your history and if it's there and deleting and redownloading doesn't work, you'll have to call MS.

[LoopyChew]

Actually, even before calling MS, try deleting your song cache. This post has instructions on doing so.