Freezing issue in RB Blitz (tied to # of songs played?)

[Pankrazzo]

Same here guys, not being able to play a brand new game of my fav franchise for two weeks blows really hard.

[solidsnakejt]

is it 1020x played a song? or 1020 different songs?
if so, i guess people with less than that can play as long as they want...
unfortunately i have 2600 :P
we need a filter like rockband 3, that way i would only play 5lighter songs until it is fixed and would not have to be scared of that happening to me.

So, how is the bug happening exactly? 1020 different songs or played at least 1020 times.

[Pankrazzo]

1020 unique songs, how many plays they have doesn't matter. You can check your current song total in the Rock Band World app.

[Epsilon82]

So I exchanged some messages with the guy who is currently right behind me on the PS3 career leaderboard, and it turns out that I warned him about this just a little too late, because he said he started getting this problem while playing his RB1 songs yesterday. I pressed him for specifics, and he said it crashed immediately after playing the song with both Dani California and Train Kept-A-Rollin'. He seemed to think it was some temporary thing, so he just stopped trying for a while, but he tried another RB1 song, it crashed, and then tried another random DLC song and it also crashed.

The interesting thing with him is that he checked his RBW stats and he says that it's reported that he's played 1146 songs. So it appears that this issue doesn't necessarily kick in hard and fast at 1020, but rather it just seems like after a certain point something can go haywire on the server side and that person is just screwed after that. It definitely appears that it would be wise to stay as far from 1020 as possible until something hopefully can be done about this. Who's to say that it can't happen even sooner than that? But it does possibly explain how Harmonix claims to have people who have played over 1200 songs without problems, because it's possible that whatever causes this just hasn't happened to them yet. If someone can get into the 1140's before getting the problem, I suppose it's also possible in theory to get into the 1200's or possibly beyond. But it surely doesn't seem like it's worth the risk at this point, considering that the penalty for hitting the bug is essentially Rock Band Blitz "death."

TL/DR version: It seems as though this crash-on-every-song bug can happen anytime roughly after 1,000 songs, but I just got confirmation from another player that he got up to over 1,140 songs before he got the bug. But it seems likely that eventually everyone will get it at some point, since it hardly seems coincidental that the very few users who have passed 1,000 songs played all seem to have gotten this bug at some point or another.

[hmxhenry]

There probably can't be many people who have played 1000 yet, but I suppose it's possible if someone isn't as skilled at the game that their scores could be low enough that they wouldn't necessarily show up high on the career leaderboard. You'd think Harmonix should have easy access to this information themselves, of course.

We do have access to this information and we confirmed last night that there should only be 6 people who have currently played over 1,000 songs in Rock Band Blitz. Obviously there will be more people approaching that number over time, and we are looking into temporary work arounds and permanent fixes.

The initial thought is that this issue is tied to the size of your save data file, the entirety of all your activity, rather than the specific number of songs played. We'll continue to collect info from this thread, and thanks go out to the posters that have provided us with detailed info.

Once again, I'll ask folks to keep conversation to this thread so we can get an accurate handle on exactly how many users are affected, what their info is, how we have already talked to, etc. Posts in other threads, or repeated pings to the RB Twitter or Facebook accounts will only make it more difficult for us to keep all the info localized. Thanks for your understanding.

[ice1975man]

I tried setting up an account to submit a ticket but once I did it wouldn't let me sign in, My problem is with Rockband 3 and Blitz on the PS3. Every time i try and go into the store it kicks me out to the main menu. I have checked with friends and they are all having the same problem.

[simao76]

I don't know if I should continue to play or stop at around 1000 songs.
What do you guys think?

I'm tempted to find how many songs I can play before it starts freezing.

I've got 713 songs played (on PS3) so far, I'll need about a week to reach the 1000 songs, hopefully, by then, the problem is solved.

[Pankrazzo]

The initial thought is that this issue is tied to the size of your save data file, the entirety of all your activity, rather than the specific number of songs played. We'll continue to collect info from this thread, and thanks go out to the posters that have provided us with detailed info.

Do you want us to post the size of our library file?

[hmxhenry]

I tried setting up an account to submit a ticket but once I did it wouldn't let me sign in, My problem is with Rockband 3 and Blitz on the PS3. Every time i try and go into the store it kicks me out to the main menu. I have checked with friends and they are all having the same problem.

This is an unrelated issue and should now be fixed. We've restarted the PS3 store servers and they should be back up and running by the end of the day for everyone.

Do you want us to post the size of our library file?

Not just yet, but I'll bump with requests from QA if they have specific questions. Thanks.

[Epsilon82]

We do have access to this information and we confirmed last night that there should only be 6 people who have currently played over 1,000 songs in Rock Band Blitz. Obviously there will be more people approaching that number over time, and we are looking into temporary work arounds and permanent fixes.

The initial thought is that this issue is tied to the size of your save data file, the entirety of all your activity, rather than the specific number of songs played. We'll continue to collect info from this thread, and thanks go out to the posters that have provided us with detailed info.

Once again, I'll ask folks to keep conversation to this thread so we can get an accurate handle on exactly how many users are affected, what their info is, how we have already talked to, etc. Posts in other threads, or repeated pings to the RB Twitter or Facebook accounts will only make it more difficult for us to keep all the info localized. Thanks for your understanding.

Thanks for the additional information; it really helps to know that this is being taken seriously.

When you say "save data file," are you referring to the Rock Band and Rock Band 3 game data files (on PS3, at least?) Or are you talking about the "save data file" as it relates to the Rock Central server's file for a player? Because as far as I can tell, on the PS3 at least, there is literally no local save data file for Rock Band Blitz. Evidently even the A/V settings are pulled from the server (unless there's something hidden or some trickery with the cache.)

As for the "entirety of activity", I was thinking about that myself last night. I was planning on playing it safe and keeping below 1,000 songs by just replaying songs I'd already played, but I began to wonder the same thing: what if the total songs played is just a red herring and it could actually just be caused by higher aggregate record keeping in general (meaning repeated updates to the general leaderboards, etc.)? In that case, the high number of total songs played would just be a natural byproduct of simply playing a lot of the game. Especially since the #2 guy on the PS3 career leaderboard (aSockMonster) who I talked to last night had gotten all the way up to 1146, so it hardly seems that it's a hard-and-fast "play this many unique songs and you're ****ed" issue.

As someone on the verge of this myself, I want to do whatever I can to help as a "guinea pig" here. I'm currently at 980 songs played. Would it be helpful if I just played songs I've already played for the time being to see if I still end up getting the bug? I have to assume that I'm pretty high on the list of "people who have played the most Blitz," so to speak. Everyone else who has gotten this issue seems to have been getting it while blasting through new unique songs, so it seems like if I could duplicate the problem by NOT doing so, that could at least eliminate the "total songs played" as the underlying cause.

I actually do software tech support myself for a living, so I understand how frustrating and difficult this can be on your end. So if there's a particular use case you think would be helpful for me to employ, I'd be happy to oblige.