Problem with Blitz bought via Scratch & Match

[jibjqrkl]

It is obviously Microsoft's fault. so if they try to tell you to talk to Harmonix. tell them no.

[TheGrayson]

Same here. I'm ticked. $10 may not seem like much, but I'm not able to get MS points very often due to my finances. Having a kid will do that to you.

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I'm am in the same boat. I don't mind that there was an issue, I just wish we could get a straight answer from one side. I don't care who.

[jibjqrkl]

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I'm am in the same boat. I don't mind that there was an issue, I just wish we could get a straight answer from one side. I don't care who.

you have a straight answer a few posts above yours:

Microsoft propped an entirely unique version of Blitz (same game but with different back end data) and they're unable to link this listing with the soundtrack.

therefore, Microsoft should take care of it, if they don't sue them or something

[hmxhenry]

I'll follow up first thing tomorrow, but as of last week we had made arrangements to distribute Blitz codes to Microsoft since they had contact and purchase information for all users affected. That process may be moving a bit slower than expected, but rest assured that we'll make sure everyone is taken care of.

[DanteElDiablo]

It just sucks that the last 800 points I even had I had to spend on something that wont even work :/ The support from Microsoft has been absolutely horrible. I feel like we need to get at least something out of this for all the damn trouble :/

[TheGrayson]

I'll follow up first thing tomorrow, but as of last week we had made arrangements to distribute Blitz codes to Microsoft since they had contact and purchase information for all users affected. That process may be moving a bit slower than expected, but rest assured that we'll make sure everyone is taken care of.

Thank you hmxhenry. You seem to be the only one that knows what's up. I just want to play this kick ass game! Seriously though, thanks man.

[hmxhenry]

We've gotten word from Microsoft that they should be distributing new Blitz codes to affected users starting today. They have codes in hand, and they have the info of affected users, and they should be distributing them via dash messages.

I don't have an estimate for how long this process should take, but I would hope that by this time tomorrow everything should be resolved. Keep posted to your dash messages and reach out to Microsoft if you need any additional info. I'll follow up here if I get any further updates.

[jibjqrkl]

I'm guessing the sale itself won't be back? Saw some people asking about that as well, any info?

[hmxhenry]

I'm guessing the sale itself won't be back? Saw some people asking about that as well, any info?

The issues with the sale was that the Scratch & Match promo couldn't accommodate multiple title IDs. Most games only have one title ID, but Blitz has 1 for the "game" shell and 1 for the soundtrack, which is what allows it to function as DLC in RB3. What Microsoft did was link the 1 title ID for the "game" shell which didn't include the soundtrack. So they would have to alter the Scratch & Match set up to allow for multiple title IDs (which is unlikely given that it's an extreme rarity) or we'd have to submit an entirely new version of Blitz with the game and soundtrack under 1 title ID (which is even less likely for all of the reasons).

But we are working with Microsoft to see if there is another promo that makes sense with Blitz and hopefully we'll be able to offer it at a discount again soon.

[jibjqrkl]

right, I'll just copy/paste that in the thread asking about this in the blitz section then