HMX Now enforcing 60 day warranty w/ receipt?

ecfirefighter · #1 06-03-2008, 01:34 PM

If you have faulty equipment, you may want to read this....

For the longest time I haven't complained about my faulty gear because I bought two kits. Yes, two full kits... When I needed to replace something I would just call in, go through the process, and keep on playing like the happy little boy that I am.

Today, 5 mins ago, I tried to RMA a mic that shuts off automatically and I was told that unless I can show a receipt where the item was purchased in the last 60 days, they will not warranty it.

The girl was very nice, I explained my side of things, she countered with the corporate side and we parted ways... I mean, it's not her fault. Here's my concern though.... and I would love to see a formal HMX explanation here....

I bought kit one around Thanksgiving and it was faulty. I've replaced the drums 3 times, maybe 4 and the guitar, three times, maybe 4. During that time I was frustrated enough that I bought another kit and it's nice to have local drumming duels. My questions are as follows:

1. I understand the need for capping the warranty but do you (HMX) think you should have at least put a sticky or a notice out in the forums for the people who are obviously involved in the product? Yes, we are customers, but we give ideas for development, DLC, we point out hardware issues, and in essence we do what seems to be the missing QA piece. Where's our notice?

2. My second question is this.... how can you cap a warranty when the products you still offer and resupply via RMA are still faulty?

3. How do I replace the existing gear so that I can at least start with a fresh 60 day window since currently I have a drum set going out, and two guitars with faulty overdrive switches?

There have been many complaints about HMX regarding all kinds of things. In pretty much every instance I have supported the HMX stance with regard to DLC, decisions, the keeping of information etc. I have also praised HMX specifically because of the replacement program when it's obvious that faulty equipment wasn't going to stop the release of the product.... now you're taking away the one thing that made this little "oops" tolerable?

Am I missing something here?

G_tarRoCK3R · #2 06-03-2008, 01:39 PM

Dude where have you been!? Its ALWAYS been 60 days since launch....people were abusing it since they didn't ask for receipts; guess they changed that.

Krakenheds · #3 06-03-2008, 01:40 PM

I had a feeling this was going to happen once the stand alone instruments were available to buy. They need to make the money right?

fecaled · #4 06-03-2008, 01:43 PM

Um why are you trying to get **** replaced through HMX? all periphals are replaced through EA.

For Rock Band customer support-

Web: http://support.ea.com/rockband

Support Phone Number: (650) 628-1001

http://www.rockband.com/forums/showthread.php?t=8535

ecfirefighter · #5 06-03-2008, 01:48 PM

Quote:

Its ALWAYS been 60 days since launch

Can anyone on this forum who plays the game regularly tell me that they haven't had issues with the guitar, mic, or drums within the 60 days let alone after?

The point of the post in case anyone is missing it is this.... the game came out with and is still coming out with gear that won't last past the warranty period.

R4di4ti0n · #6 06-03-2008, 01:51 PM

Good thing i ordered my RMA like a week or so ago...i still feel its pretty BS. Stuff that breaks so damn easily (i have played my guitar MAYBE 15-20 hours total and the strummer is really soft, and the whammy bar broke) should not have a warranty cap.

I have yet to say this on these forums...but...provided GH puts out good quality hardware, this very well may be the straw that breaks the camels back, so to speak.

Dimebag420 · #7 06-03-2008, 01:52 PM

It was a 90 day warranty at launch

Mr. McLovin · #8 06-03-2008, 01:52 PM

Quote:

Originally Posted by ecfirefighter

Can anyone on this forum who plays the game regularly tell me that they haven't had issues with the guitar, mic, or drums within the 60 days let alone after?

The point of the post in case anyone is missing it is this.... the game came out with and is still coming out with gear that won't last past the warranty period.

I've had issues with the replacements i got like a week later,you return faulty instruments only to get faulty instruments back,its sad really.Why would new customers buy RB knowing its instruments are made half assed,this is going to hurt HMX in the long run.

ecfirefighter · #9 06-03-2008, 01:53 PM

Quote:

Um why are you trying to get **** replaced through HMX? all periphals are replaced through EA.

For Rock Band customer support-

Web: http://support.ea.com/rockband

Support Phone Number: (650) 628-1001

http://www.rockband.com/forums/showthread.php?t=8535

It's not my first trip to the forum dude... how do you think I replaced all my other gear? That is where I went, and you HAVE to call for a faulty mic.

As for the last straw... yeah, if this doesn't get corrected, I'll make it a point to switch. If you want to put out faulty gear then have the replacement plan you do.... if you want to limit the replacement then put out gear that will work for as long as a typical controller.

willthegreat · #10 06-03-2008, 01:53 PM

Quote:

Originally Posted by ecfirefighter

If you have faulty equipment, you may want to read this....

For the longest time I haven't complained about my faulty gear because I bought two kits. Yes, two full kits... When I needed to replace something I would just call in, go through the process, and keep on playing like the happy little boy that I am.

Today, 5 mins ago, I tried to RMA a mic that shuts off automatically and I was told that unless I can show a receipt where the item was purchased in the last 60 days, they will not warranty it.

The girl was very nice, I explained my side of things, she countered with the corporate side and we parted ways... I mean, it's not her fault. Here's my concern though.... and I would love to see a formal HMX explanation here....

I bought kit one around Thanksgiving and it was faulty. I've replaced the drums 3 times, maybe 4 and the guitar, three times, maybe 4. During that time I was frustrated enough that I bought another kit and it's nice to have local drumming duels. My questions are as follows:

1. I understand the need for capping the warranty but do you (HMX) think you should have at least put a sticky or a notice out in the forums for the people who are obviously involved in the product? Yes, we are customers, but we give ideas for development, DLC, we point out hardware issues, and in essence we do what seems to be the missing QA piece. Where's our notice?

2. My second question is this.... how can you cap a warranty when the products you still offer and resupply via RMA are still faulty?

3. How do I replace the existing gear so that I can at least start with a fresh 60 day window since currently I have a drum set going out, and two guitars with faulty overdrive switches?

There have been many complaints about HMX regarding all kinds of things. In pretty much every instance I have supported the HMX stance with regard to DLC, decisions, the keeping of information etc. I have also praised HMX specifically because of the replacement program when it's obvious that faulty equipment wasn't going to stop the release of the product.... now you're taking away the one thing that made this little "oops" tolerable?

Am I missing something here?

I wondered when this might start happening, them actually enforcing the 60 day warranty. Good lord, I hope my drums don't break now! My bass pedal already broke once and I had to RMA a few guitars. The equipment I have now has held up pretty well but I feel a lot less comfortable with it knowing this.