Update on Warranty 6/26/08

[maccachief]

As hmxsean said, and an EA rep said as well on the Tech Support forum, the policy doesn't go into effect until Monday, June 30th.

yeah...i know it doesn't go into effect until the 30th, but i was calling just to see what might be wrong with my pedal (other than it cracked, but it just stopped picking up notes altogether). it just made me laugh when the guy was like "sir...anyone can post anything on those forums" and didn't even acknowledge the fact that a harmonix guy made the post

[DethBoxx]

Great news!!!!!!!!

[noobert]

good to hear...although all my instruments are fine...but who knows what can happen

[Dubaskin]

I'm curious what will happen in the event that one DID try to fix their drums. When I saw the notice that the 60 Day Warranty was going into effect, I became saddened because my drum set had broke literally two days before, with large cracks appearing in the yellow pad. Thinking that it was a permanent change, I removed the yellow pad and duck taped the cracks from inside, peeling up some of the foam so that I could apply the duck tape to both sides. Likewise, I removed the rubber padding from the actual pad itself so that I could tape is on each side. It was a small fix, that makes the pad a little more responsive now.

However, I'm hoping to call CS on Monday and ask about what could happen. I purchased a new set already from Sam's Club, thinking that I would just use the older one as a back up. But seeing as how the 60 Day Warranty will not go into effect until October 1, I am going to see if EA will allow me to return my drum set even though I removed the yellow pad to apply a fix.

Now, I have a question for Harmonix, which you may or may not be able to answer. When an instrument is returned, is it refurbished and then sent out to another player after being fixed, or is the instrument that is sent out brand new, and the old ones simply trashed or parts of the old ones used for new ones? I've always wondered, and depending on how RMA'ed instruments are used, it could affect if my drum set can be returned.

As always, I'd really like to thank Harmonix for providing an extremely fun game and a new way to play with friends. Clearly you've put customer satisfaction first, and am glad that you have been so helpful to those of us who purchased the bundles. I really enjoy all that you've done to keep this a great community and am grateful for the continually released DLC every Tuesday.

[RobbySuave]

Awesome news. I'm about to exchange my broken pedal. It'll be my second time doing so.

I don't think I was hard at all on the first one, but it broke in a couple months. This second one has been played about as gently as possible. No one has worn shoes when playing it.

I'm wondering if sometime around October 1st, you'll be able to buy just the pedals in stores. Or better yet, BETTER drum pedals.

[iamkoza]

How can the warranty be enforced if we sit seven months later and still cannot find an overdrive mechanism that works 90-100% of the time? My drum pedal hasn't broken yet because a)I don't play drums often, b)I had to be unreasonably gentle with it due to the fact I knew it is poorly designed. With my luck it will break October 2

[PaperMario21]

excellent, good move.

[steve_gates]

I am very pleased at the move.

But also I am wondering if they did this because maybe their current 'new,stronger' instruments IE the SL drum kit have been breaking frequently. This scares me since I have a SL Wii set and it might break anytime from tomorrow to a few months later
And maybe by the time this ends, they might have designed some better instruments.

[Chiefz0r]

Just wanted to say thanks to harmonix for this. I will definitely be taking advantage of this. I just bought $62.50 worth of MS points for immediate use towards RB DLC in celebration.

It's appreciated

[Zora-Link]

I'm not going to go "Oh thank you Harmonix blah de blah de blah, now I love you" but this is definately appreciated, if not in a slightly resentful way. After all, this post should have been made back around June 6th, when this 'new' policy was first enforced.

@Duba, I've been wondering the same thing. After all I got an EL drum set that came with a red pad... already cracked. After playing for only about a week and a half now, my yellow pad has cracked as well. Seriously, what's that all about?

I was considering going out and buying all new peripheral mods and addons (Well, drum set mods and add ons. I never sing, and only rarely play guitar. Even then, I use my GH3 guitar.) so now... well, we'll see what happens, and if I don't get an SL kit when I end up RMA'ing my crappy EL... Well, I'm not going to be a happy customer. I'm certainly not happy now either. Relieved, sure, happy? No. This policy should have been explained/foretold/whatever before anything was enforced. I'm sure a number of people went out (And reading the posts, a lot have) and messed up their pads/drum pedals/guitars in a number of ways to void their warranty. I myself was about to, until I noticed this post.

A friend recently got his game and it came with an SL, which only released recently, why shouldn't RMA'ed sets be the same? I realize that you'll probably have leftover QM and EL sets if this happens, but after all, they're just going to get sent back broken soon enough.

As a side note, I'd take a QM over an EL anyday. I'm sick of my EL missing tons of notes.

Too long?

Summary: I'm not happy, but not discontent. Harmonix is just covering their ass with this.